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1.5 Based on 833 reviews
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  • Customers like
    • Firing frontier 10
    • Verizon fios 7
    • friendly Customer service 7
  • Customers don't like
    • Very bad customer service 93
    • Poor service 28
    • False billing pratice 25

Tampa, FL. From the second they took over Verizon Fios, it's been a disaster. Customer service is completely clueless and the website and self-serve phone services do not function. I have been without most of my on demand services since the Verizon conversation. The error message is "You are not subscribed to the channel" even though you are subscribed and are paying for the channels. They put you on hold for endless time, transfer you from... Read more

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/25/2016 Dear Frontier, I have been a customer for 2 years with your company. In June, I received a bill that was $8.00 more than my usual bill. I called Customer Service and explained that I had not been sent anything regarding a change in rate. The woman told me that there was nothing she could do for me. So I canceled my service due to frustration. Several days later I called back and explained that I really did not want to cancel my... Read more

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THIS BUSINESS IS NOT BBB ACCREDITED. Frontier Communications: Frontier is a freaking JOKE! If you have other options available I would explore them. I switched over to their internet service, in part because they would include free installation. I receive my first bill and there is $110 of installation charges. Upon calling CS I am told there is nothing in the notes about free installation and he will have to submit a request for review to see... Read more

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I called Tech Support this morning for problems with channel changes over night. Tech support told me my plan did not include channel 805 and to call Customer Support. I contacted Customer Support and they said I did have subscription to channel 805 and hung up on me. (27 minutes). I contacted Tech Support by chat and after 97 minutes they could not fix problem and when I asked for a trouble ticket number they immediately disconnected my... Read more

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after 2 days with no phone service and 14 phone calls and numerous lies it would be another 7 days until someone could come out to check things out! We were also treated like criminals when asked to give out proof of who we are in regard to our over 30 years of having the same phone # and having to use frontier since it arrived here! What choice did we have in the begining...none! Now at least we can switch...the internet service has always... Read more

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Horrible service. Increased pricing without notice when Verizon was taken over by them. Our DSL speed is around 1/3 of what it was with Verizon, yet we are getting charged more with this lousy company. This company took over Verizon DSL. several months ago. When you call then - nobody has a clue about what you are talking about. They also have the worst technical support, ridiculous phone wait times, *** repetitive questions by their... Read more

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I was a verizon customer in TX. I called to cancel my svc b4 the Frontier changeover because I was moving. I received a confirmation email that stated I would receive a credit. Shortly after I moved ai received a bill from Frontier. I assumed it was legit and tried to pay online but it wouldn't let me so i called and was told it was a mistake and disregard the bill. They said i had a credit. They said it would take 3 billing cycles to receive... Read more

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Our third issue in 6 months with Frontier after they took over from Verizon. We currently have no land line (we only have it for 911 service), no TV and no internet. I filed a support ticket and they were supposed to arrive between 8-12pm today. They never showed and I lost 4 hours sitting here. They are refusing any kind of refund for the service we still don't have and refuse to even answer for the time lost waiting for our scheduled... Read more

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I also had also purchased a few movies that through Verizon that I also lost when Frontier took over. I did not purchase many movies from Verizon for the main reason that if I switched to a different provider, I would loose those movies. My complaint with Frontier is during their account transistions to Frontier back in March, I was notified through email that new services were being added to my account. I recieved this notification while I... Read more

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I have nothing but bills still coming in I've spoken ten times to their people which each time they say how sorry they were then another bill comes in this one is one I pay which I shouldn't have, but I wanted them of my back, now after speaking to someone last week about a phone bill which they had cut off six months ago and I had paid it up to date I have a big bill of 360 dollar's this is crazy they are a bunch of nuts running this outfit... Read more

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