Frontier Communications is the only phone company available in my area. Recently a new phone tower made cell phone reception great in my house so the landline was unnecessary". Upon terminating my landline with frontier I asked them if all charges were pais in full/. Thay said yes and ended my service on the last day of their billing cycle..

I received on their next billing cycle a bill for over $200|.00 for early termination of an oral contract they claim I engaged in/. They said I agreed to a one year contract, which makes no sense to me because you don't even need a contact for cell phone service?.

Upon contacting their customer service department, the fee was waived/. But only after arguing with them for an hour and threatening to call the attorney general:. Is it normal for an utility company to use contracts? I never had to with other phone companies. 127dc38



  Comments (1)
1. Written by The other side of the story on January 23, 2012 from knoxville, tennessee, US
Yes, ETF's are common.I am retired from ATT and we did the same thing. . An ETF happens when a customer gets a discounted price on their calling plan or Internet service in return for keeping the service for at least 1 yr. If the customer cancels during that time period there is an ETF. Frontier puts the dates of their terms on the customers monthly bill next to the service getting the discount.

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