Frontier scheduled internet installation without doing a credit check. The person I spoke with when I signed up said a credit check wasn't necessary. Then they put my order on hold, because a credit check wasn't done, but didn't notify me". They had plenty of time to call, they just didn't bother/. I sat here waiting for them to come and they didn't show up.. This wasn't just one mistake|. It was lack of knowledge at first and then followed up with bad customer service/. When I called to find out why nobody showed up, their response was indifference;. I asked to speak with a supervisor, who was indifferent too'.

Needless to say, I cancelled the order and I'm going with my cable company even though their monthly rate is higher". If they don't bother to call customers when they put an installation on hold, and were indifferent when I called, what kind of customer service could I expect in future? 127dd05



  Be first to comment this article

Comments on Frontier
• Keep the topic of messages relevant to the subject.

• Personal attacks will be deleted.

• No Links or Scripts.
Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments