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Had HORRIBLE service for the 3 years that I had the account. The two year contract for phone and internet service began on August 9th of 2009. In 2011, I looked to see when my cancellation date was, I saw that my phone account ended in February and my internet account ended in August. When I questioned customer service about it, they insisted I started the services on 2 different dates. Incorrect - I had moved into my home on August 8th, 2009 and had all services started within a day or so. However, because of my complaint, they realigned my cancellation date for both phone and internet to November 28, 2012.

I have called both tech service and the Regional Manager numerous times regarding the slow speeds and constant "dropping" of my service. I included internet speed reports for over a month depicting download speeds ranging from 0.75mbps to a "high" of 3.1mbps with an average download of 2.1. These speeds are less than half of the 6.0mbps I was promised (yeah, I get the "speeds up to" part, but they're not even coming close). Techs were sent out numerous times and could not find any problems. Frontier suggested it was my computer. Purchased two new computers - guess what, same problems. Slow speeds, internet kept dropping momentarily - a real pain if you're in the middle of an on-line course or trying to pay bills. In January of 2011, I was told that since I was so unhappy with Frontier, I would be able to cancel service without incurring cancellation fees, but they would try to fix the issues one last time. I agreed to give it a try, but I told them I would be canceling both phone and internet with Frontier and I would not enter into another two year contract with Frontier regardless of the outcome of the attempted fix. They agreed to waive any charges. Problems did not cease, but I continued to pay the bill each month, in full, in a timely manner.

My contract was due to expire on November 28, 2012. I finally found another internet carrier that serviced my area and made an appointment with them to start internet and phone service on November 14, 2012. Frontier was contacted weeks prior to that to confirm that I was not extending the current contract, and that I was terminating all service with them as of 11/14/2012. The bill for service for 11/01/2012 thru 11/27/2012 was paid in full on or before 11/13/2012, EVEN THO I KNEW I WOULD NOT HAVE THE SERVICE FOR THE ENTIRE MONTH. So imagine my surprise when I receive a December bill for $785.06 instead of a credit. I did not have service with Frontier after 11/14/2012. I did not renew my contract. How and why would they extend a non-existent contract for 2 years and then charge an early termination fee?? I was charged both a "Term DP EDLP Term Penalty" of $400.00, and a "Term HS EDLP Term Penalty of $400.00. These fees are absolutely OUTRAGEOUS!!

When I called Customer Service, I was told the matter would be sent to collections and the charges "should" be credited to my account. When I asked when I would see confirmation of this, I was told that bills are only sent once a month, and since I had just received this bill, I would not see the reversal of charges (if any) until a bill was mailed in January 2013. When I asked when I could expect a refund for charges from 11/15 until 11/28, I was told I wouldn't see that until FEBRUARY!!! Frontier Communications wants money for services ahead of time and expects payment within two weeks of notification, yet when they have MY money, I have to wait over two months???!!!

Their speeds of "up to 6 mbps" were never higher than 3.1, which was a rare "high" as it wasn't often that it ran over 3mbps, HALF of what is promised. The new firm I contracted with promises internet speeds of "up to 12 mbps", and they have been consistently running from 11.79 mbps to 25 mbps without any dropping of the connection!!! After reading numerous similar complaints about their horrible service and termination fees, I think it's about time this company is investigated.

Monetary Loss: $800.

Location: Nescopeck, Pennsylvania

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Guest

Frontier Television programming is "much ado about nothing" - hundred channels and nothing worth watching

Guest

I'm lucky in the respect that I cancelled within the first 30 days when my download speed suddenly dropped from 3.0 Mbps at install to 1.5 Mbps (and less) within 24 hours after install. It seemed a bit too bait and switchy for me (and too slow, as well).

Problem is, they refused to adjust my bill despite the fact that I only had service during one of the four weeks for which I was billed. In fact, when I called, customer service consistently told me that I owed nothing, yet they kept harassing me via postal mail, sending me collections notices, etc. Half a year later, the issue is still unresolved. The bright side?

I'm so unbelievably happy that I cancelled within the first 30 days and didn't have to put up with their awful service for two whole years.

Guest

Same EXACT issues here in Indiana to a tee.....being threatened with a $200 cancellation fee in spite of the fact we never agreed to a 2 year contract. I am FIGHTING mad......and taking it to the top with our state if necessary.

Daily internet interruptions, slow speeds are a given - all in spite of constant service calls and a new modem, supplied by them.

Since I have a fairly new computer they cannot claim it is that. My advice is DON'T go with Frontier if you have a choice.

Guest
reply icon Replying to comment of Guest-587891

Same pissed Indiana Frontier customer here. I've had their service for over 3 years now and there hasn't been one 7 day period without interruption of service.

I rarely get the speed I pay for but they say it's within 80% of provisioned. I pay $40.29 a month for 1.5 down, that's RIDICULOUS. I could move 15 miles, pay $50 a month and get 50.0 down.

Their a monopoly where I live. They're ripping me off but I can't do anything about it.

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