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Had my service canceled on Feb 1st 2017, received several invoices stating they owed me money, talked to one rep who said our check would be sent out May 1st. No check arrives, called again, now told the cancelation was 'approved' on Apr 7th 2017 and i had 90 days from...
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1.0
#1050953
My friend needs help every now and then with calling to get things done over the phone. She speaks English, but doesn't seem to get all the little bits she needs. We asked for her phone service to be changed to just the basic phone with caller ID. Today on about a week...
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1.0
I liked
  • Customer service persons demeanor
#1050721
I HAVE TROUBLE WITH MY INTERNET AND MODEM FOR FOUR MONTHS NOW..I GET 6HRS OF INTERNET MAYBE IF IT ON A GOOD DAY..ITS MAY 22 2017..THEY SENT 3 TECS OUT IN 3 MONTHS ..THEY GAVE ME A NEW MODEM WORKED FOR 2 WEEKS..NOW IT STARTS AGAIN..THIER SENDING OUT ANOTHER TEC OUT ON...
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1.4
#1050613

Frontier Communications Bundle Review

Frontier Communications
#1045060
1.0
Had Frontier for less than 48 hours and cancelled service! I was expecting a bundle of TV, Internet ans phone ! Technician gets here ans they no longer provide TV?! I want it removed - rhwu send a box to return the modem! I returned it! They continue to bill me for over $230.00?!?!??! Wth!!!
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Frontier Communications Internet Service Review

Frontier Communications
#1043577
1.0
Disconnects at least 3 or more times a day, or I'll not have service at all for hours at a time, or I'll be able to connect for 5 seconds to 30 min. Their tech support is about as good as calling a 3 your old. They're poorly trained, have no idea what to look for except going through the basics... Like I haven't reset my router before I called. Do not get frontier, it's cheap for a reason!
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Short Review for May 04, 2017, Pc_payment

Frontier Communications
#1043026
Today our service was turned off and when we called they said we owed 3 different bills, 2 of which are from 2009, 2010. We didn't even sign up for service until late 2013. They expect us to pay $700 worth of bills that aren't ours. They say the bills are for our address, my boyfriends name, and SS#. He didn't even live in this state back then. We will be contacting BBB and CA.
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Short Review for May 03, 2017, Pc_service

Frontier Communications
#1042568
once again, frontier rings and rings and rings the doorbell....ignoring my bold signs NO SOLITING, DO NOT DISTURB. Uneducated, when ask why they ignored my posting replies 'My boss said every house no matter what'.
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I made the mistake of signing on with Frontier Communication May 1st 2017. I bundled phone , internet and cable and was quoted a price of $102.00 for the first six months then $144.50 for the rest of a two year contract. My first bill came in at $186.87. After two...
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Anonymous
Shannon DeLancy

20-30 disruptions daily, for 9 months and counting. I may get 3-5 hours total service every day. I want my money back.

1.0
I didn't like
  • Run around lies
  • Agreement of service not honored
#1049707
On 3/9 a tech switched off my cable in office because I complained about a tec. Problem with my caller ID. Spent over 6 hours trying to get my cable back on at one point it came on for 30 min. then was back off. Working with frontier reset box, reset modium rest...
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1.0
#1049024
Only 3 months of service and my bill is never the same. Not even close to what I was quoted to begin with. Talked to over 15 people, supervisors and managers who have no idea what they are doing. This is the worse cable company I have ever dealt with. Their services...
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1.1
I liked
  • Not a single service or product
I didn't like
  • Internet is faulty
  • Customer service is the worse i have ever dealt with
  • Entire experience with company
#1048878
Their customer service can't get anything correct. Worse service ever. I had to provide them multiple times my address and they never got it correct and when I asked to speak with a manager I got the run around and I never did speak to a manager. They put me on hold...
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#1048822
Purchased the cable bundle even though I don't use the phone or television for the promised $400 gift card. It's been 4 months with actively checking my email for a so called "Amazon Gift Card". They said to check junk and spam folders. It's been 5 months and no gift...
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offconsumerpissed
offconsumerpissed

You didn't really sign up for multiple services that you won't use in order to get a rebate, did you?!? If so, they got you!

#1047979
Ordered new frontier service on 5/12/17. The salesman over the phone went over all the details, and when I wasn't decided on joining, he offered free HBO for 24 months. I agreed to that deal with that HBO promo. That Monday , my new service was installed. I asked the...
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gaffer45
gaffer45

This must their MO ,going through the same ordeal. How would you like to work like this? Lying, deceit is your job.

#1047619
Four times scheduled for same issue service. Four times stayed home from work to receive scheduled service. Four times no show...and no contact from Frontier. Lastest bill shows charges for services never received. This was a must come inside the home to perform...
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