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1.7 Based on 1060 reviews
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  • Customers like
    • Nothing so far 10
    • Firing frontier 10
    • When it was verizon 9
  • Customers don't like
    • Very bad customer service 94
    • Poor service 28
    • False billing pratice 25

A few months after Frontier took over I got a bill from them for over $700. I had ended my service with Verizon about a month before Frontier took over. I called Frontier and after the incredibly long wait I finally got someone who was able to see that I did not owe Verizon any money before the Frontier takeover. They could not explain where the $700 charge came from but refused to cancel it. Instead a month later I get another bill and that... Read more

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I've had the worst since being forced to deal with this company. My bill is supposed to be $180 a month. Every month it increases and services stop working. Since the switch my cable boxes continue to go out and WiFi is horrible. My phone service went out and it took 2 months of horrible pointless hours on the phone troubleshooting before a tech was sent. He came out and after hours he fixed it. The next month my bill increased due to 411 calls... Read more

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Very bad service, this company is the worst cable company I ever submit it to The on demand is horrible I don't see anything going to change so I have to be change my service. As soon as possible

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The installer never showed up. I cancelled. The he showed up the next week. I told him to stop. He left. I've been billed over $100 a month since and now owe almost $600 for a service I never had. The reps say there is no dispute department or address to write to. They play dumb. They really don't care that you are a victim.

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i BELIEVE THEY ARE A SCAM, FILLED WITH EMPLOYEES RELEASED FROM PRISONS CAUSED BY "OVERCROWDING", I BELIEVE THEY ARE CAUSING AND SETTING UP "INTRUSION", AS I PERSONALLY KNOW THIS FROM PAST INTRUSION BOTH ON MY (4) (4TH BEING AN "i-PHONE") PHONES, AND PCS, INTERNET, FROM 3/9/2014 WITH TWC. iN WHICH TWC SAID THEY ONLY SENT OUT 3 TECHS IN 3 MONTHS, WHEN 13 CAME INTO MY HOME, STOLE THE O/S ETHERNET CABLE THEY HOOKED UP TO MY PC, AND WIFI,. ALL THE... Read more

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I joined Frontier Communications the 3rd week of Sept. for their $89.99 bundle promotion. I was told my monthly recurring bill would be $120.97, including boxes, taxes and surcharges. The first bill I received was for $221.50 due to the promotions not being turned on. On 10/18/16, I spoke with a representative in their retention department. He said he corrected everything, and added some additional promotions and monthly credit. My new monthly... Read more

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On 11-23-16 I contacted frontier and wanted internet only, I had to speak with another member of management and explain that I only wanted internet and not tv, I was told it would be 39.00 for ultimate internet with a 19.99 fee upfront and a credit check and was told at that time that the installation would be 12-6-16 at which point I agreed to the credit inquiry, later that day I checked my bank account and the 19.99 fee was taken out as agreed... Read more

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They use a company called Sykes to handle there customer service. Worst trained people in the world . I used to work there. They're more concerned with selling you something than solving your problem. This is a requirement. Turnover is over 70% . They will hire any one with a pulse......

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Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me to collections, turned it back on, then over billed us again! I called today and was told CUSTOMERS ARE STRESSING HER OUT! Moments later when she offered to try and resubmit a $100... Read more

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We have been dealing with these idiots for over 6 months now. Multiple phone calls, multiple hang-ups/disconnections later with absolutely no resolution to our problem. We requested for our service to be disconnected back in May 2016...to this day we are still being billed. Read more

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