filters
state:
Show
city:
Show
category:
Show
product:
Show
Why do I have to wait over 2 hrs for a representative? My billing has been all screwed up for months, I got a disconnect notice, and cannot get a hold of anybody. The worst customer services I have ever experienced in my life. I'm switching to Spectrum. Cannot be worse.... I was trying to renew and got charged among other things a disconnect charge, was charged for DVR boxes I don have and for services I did not request. Talked 4 times with...
Read more
Anonymous

Anonymous your right the worst customer experience i have ever had,been trying to get my bill resolved now for 4 months

1.5
#1013690
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they turned off my service a week before my 3rd bill due because they never took off the inflated amount. Took me 4 hours on phone for over 2 days this time to straighten it out. I...
Read more
#1013464
when i signed up for my new service, they skipped the positive identification form and I had to pay the consequences. they stopped my service, I had to pay my bill before it was due, I had to spend 5 hours the entire week to make sure why im not getting my service on again after sending all the paperwork needed. they made me put down a $330 deposit for something they did not tell me I had to do. this is the worst cable company to have service...
Read more
1.0
#1013241

Frontier Communications Ultimate Tv Package Review

#1013450
1.0
Terrible service, my DSL has 1MBPS! That's the slowest service available! Complained to Frontier and they said, too bad!
Comment
Show

Short Review for February 24, 2017

#1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
Comment
Show

Short Review for February 24, 2017

#1013434
Requested cable to be shut off due to,moving. Frontier continued billing me. 900.00. Paid money i did not owe. And cant get proof of payment. They have ruined my credit. What can i do
Comment
Show

Short Review for February 24, 2017

#1013218
Frontier Com have over charged me every since I have been with them
Comment
Show
Well... it has been nearly a year since Frontier has taken over and there is some service, but never what I pay for. It is intermittent and spotty, slow, and unreliable. Unfortunately, I do not have time to make anymore appointments and wait for them to supposedly diagnose the issue. Now Verizon Wireless is offering unlimited data and in the fine print, says Verizon Wireless has the option to slow down your service, if you use over 4 GB. HAH!...
Read more
1.0
#1013080
My internet wasn't restored.  You have the worst service and customer service I have ever encountered.  I will make it this year's mission on social media and any other forum I can find to relay this to the world.  No wonder everyone in my Neighborhood app cautions against using use as a provider.  You should remove "communications" from your name.  You're terrible at it.   Waited on you 65 other customers to chat before me only to be told I...
Read more
1.5
#1013059
Internet svc disconnected in error in December now in end of February have still not been able to get reconnected no internet for 2 months. Have placed 3 orders and each order never completed because of wrong coding on order. Ever have bern able to get a supervisor on phone to help me. Bad service bad customer service very long wait times to get someone to answer& then get put on very long holds while they check on problem, when they return...
Read more
Lost internet service on Monday, called Tuesday and was informed router was bad and new one would be delivered that Thursday. Called Friday and was told I had been lied to by first representative and no router order had been placed but tech was supposed to bring new router and troubleshoot the following Monday. No show on Monday and received a call Tuesday which said said "due to unforeseen circumstances no tech could arrive until the following...
Read more
I get 4 different answers from 4 different people that work in the customer service department in billing. I don't know who to believe. One person tells me to pay. Another person says not to pay. And another person says that I paid too much and I am owed money for their mistake. It's a crazy company to do business with. And the worst part is you can't talk to the "higher ups" that are really in charge. The customer service reps say they can't...
Read more
I 100% agree with this review. Every time I call in, I am bounced from one department to the next only to be told I need to go back to where I started. We called in to review our bill and the person we spoke with said he could lower it and our next payemnt would be $30 due to credits applied and the reoccurring monthly fee would be $120.00. We then received a bill for $197 followed by a bill for $426. After spending 2 hours and 17 minutes being...
Read more

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
More

Companies similar to Frontier Communications

When I had a conversation about their service, I was told they had a package that included phone and internet for 29.99 a month When we went to have it installed, they told us that the phone was not included, and that was another 27.99 and you only get 30 minutes of long distance. what is this the stone age,30 minutes of long distance? on top of that when We received our bill there were additional charges of 100.00 for installation, that was...
Read more
1.0
I didn't like
  • Expensive service
#1011512