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I have spent over 3 hours on the phone with these fools on 3 separate occasions trying to get my bill in order. They always say they are going to help but nothing happens. I was told my bill would be $136 going forward. Two days later I got a bill for $182. I called...
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1.0
#1025431
How hard is it to correct my outgoing Caller ID? I've called Frontier 7 times. Each time was no less than 15 minutes on the phone repeating my tale of woe. Each time I was told the situation was fixed, and it was not. It's ridiculous how many times I have to say or...
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1.4
I liked
  • People were nice
I didn't like
  • Unempowered call center agents
#1024735
Frontier is the worst company. Their service is garbage and their employees are liars. Not only do you not get the service or speed of internet you pay for, but when you call to talk to someone and they offer you 3 months compensation for your 3-4 months of garbage...
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Short Review for March 24, 2017

#1025296
1.4
Caller ID and other features on my landline phone stopped working 3/34am and still out. Made report. They gave a fix date of 3/29!! Worst phone co. ever in Regondo Beach.
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Frontier Communications Fios Internet Service Review

#1024411
1.8
My internet speed is consistently half of what I am supposed to get every month. Techs have been sent out, in using their equipment (router), and have called numerous times. I bet if I paid only half of my bill each month Frontier would be upset.
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Frontier Communications Internet Installation Review

#1023837
Our business was burned by arsonist on Friday night we relocated and had an appointment for 7:30 this morning to set up internet after about 15 phone calls for hours on the phone we still don't have somebody setting up a business what is the problem do you need to hire more people?I don't understand because why does this happen
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Frontier Communications Dsl Internet Service Review

#1022358
1.0
Worst dsl internet ever, disconnects every few minutes. Just typed long explanation and when submitted said wifi disconnected. Lol what am i paying for?
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My Frontier contract ended on 12/19/16 I paid my last bill which was due Nov 13th for service from Nov 19th to Dec 19th. I called a few weeks early to cancel my service as of Dec 18th. I sent back equipment in the boxes provided. My service was turned off and My bill...
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h.kitchener

h.kitchener They will shortly turn your unpaid balance(according to them)over to a collection agency. Yes, they really don't care as their customer service is a joke. In your case, you co...

#1024645
I'm fed up with Frontier and their services, i haven't had cable for over a year and they won't refund me anything. They also schedule technicians to come to my house and they don't call or don't show up. When i call frontier (which takes hours) and discuss my issues...
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I had Verizon Fios forever and LOVED it! Great customer service, great everything and then they sold out to Frontier! WORST business decision EVER!!!!!!!! The customer service has gone from best to worst. Telephone out, check, TV out, check, Internet out check, being...
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We received a new box that we tried to install this morning. We were unable to do that and called and were hung up on and had to call back. After about an hour the issue was finally resolved. When we tried to turn on another TV in the evening there was a strange...
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Had fios for two years before Frontier , BEST CUSTOMER SERVICE EVER- once Frontier took charge and my contract ended my bill went up by $50- called to see if I could get locked to a cheaper rate- works customer service ever, the CS individual didn't care to help one...
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Worse company ever. Bad customerr service. Called to order Internet 3/4/17 took my deposit on the same day to have scheduled services for 3/7/17. I advised a sales representative that I wanted to do a self-install kit. Never recived the service. When I called they said...
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Anonymous

Tani Becker Holy ***...I just asked my husband if he wrote this! We have the same story. We went from installation on 3/4, 3/13, and 3/20. All three of those day , we were told by an auto...

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Discovered my internet speed is 20MBS, I am paying for 50MBS. Called two days ago and attempted the usual troubleshoot over the phone. didn't work and was told a service rep. would be here today. sat around all day. finally called back around 3 pm to get status. the...
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