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1.8 Based on 1149 reviews
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  • Customers like
    • Nothing so far 10
    • Firing frontier 9
    • When it was verizon 8
  • Customers don't like
    • Very bad customer service 87
    • Poor service 27
    • False billing pratice 22

Can't get them to give us service. .been waiting 2weeks with no phone or internet..I am a disabled man that has to communicate with my drs..They just don't show up. .and no call back from tech or customer service. .I don't know what else to do

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In October I lost my phone and internet service for over 12 days. Took a complaint with the FCC, Sharon Bowers FCC, 445 12th Str, SW Washington, D.C. 20554 Can call Devron Ebersole 844-320-4445 ext. 1122519 (Coporate, Frontier Customer Relations). Call this SOB every day like I do. Jan. 16th lost service again. Call Devron every day, call DEvron every day, call Devron evry day... They don't fix the problem Call Devron every day, evry day, call... Read more

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As a small business, our phone keep our doors open. For 2 weeks we were without service in December and all I got was the "we're working on it" routine. Now in January we have been without phone service for 3 days so far. If there were another phone company in the area, this is one account they would loose. This has been on ongoing issue for some time now and they would rather do a patch job that replace older equipment. I have requested to... Read more

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I to was forced to take Frontier, when Verizon sold off Florida. From day one, it has been nothing but problems, with billing and charges.Every single month I am on the phone with the disputing all the overcharges.Way too much to write about here.But, the last example is indicative of how incompetent or just outright dishonesty.On 12/21/16, after spending 45 minutes on the phone, i was told that I would begetting these discounts and promos.My... Read more

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Our Frontier FIOS Cable, Internet and Telephone is completely out and when I called technical support yesterday, I was told there was a break in the line and that it will be 4 days before they can get someone out to find and correct the issue. We have put up with the increasing cost, reduction in channels, aging equipment and poor technical phone service since Frontier took over our Verizon account, but this is the straw that broke the camels... Read more

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I urge anyone considering getting service through frontier to go with another provider. We regularly experience random bursts of poor connectivity or none at all. It happens for prolonged periods of time and when its happening, connection tests show everything is "fine". It usually tends to clear up after a time consuming call to the company, but the "fix" is unexplained. They tell us no issues are showing on their end so theyll send a tech to... Read more

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Waiting 2 weeks or more to get a tech out to find out why our phone + internet service is bad or non-existing. We don't mind paying, it's nice that you rebate money back for when it's off but we'd rather get service and pay for it. We are senior citizens, need the computer for our daily operation. We don't have an alternative evidently either. This is pathetic. In December/2016 we were without service for over 10 days, now here we are on... Read more

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I've called Frontier two times about ABC taking off our channel and Frontier employees didn't even know anything about it. They sent out a tech person to our house to work on it. Really?! It's not a tech problem. Get this fixed. Negotiate in good faith and get this solved. I've written to ABC and I got a computer response. Somebody do something....please! It's been since December 31st that we've been without this channel. We feel like we're... Read more

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We have had frontier wireless internet for the last 4yrs because there are no other options in our area. It doesn't even work half the time, and it's as slow as dial up. Their product keeps getting worse, yet the price keeps going up. 4 of 5 times their technicians haven't shown for appointments. I'm just over their horrible customer service, and increasing cost for a product that is unreliable and just ***. Read more

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I am going to fire them. I'm starting a search for a new internet service provider. Forced to Frontier by Verizon exit from my area. Billing too high. Called to see about switching to internet-only service. They said they can drop the phone line and double my internet speed (7Mbps to 15Mbps) for lower cost. Initial technician did not show up for appointment and was not contacted until more than 3 hours after the appointment window. When... Read more

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