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1.6 Based on 908 reviews
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  • Customers like
    • Firing frontier 10
    • Service technicians 8
    • friendly Customer service 7
  • Customers don't like
    • Very bad customer service 93
    • Poor service 28
    • False billing pratice 25

I've been using Frontier for some time now and have yet to have internet for a whole day and night. I pay for high-speed internet and most of the time I think that would be better. Half the time I have no internet. I called tech support they can't fix it they say it must be the route to send me a new router I gone through like four or five of the things now. I need better internet and to work all the time. Read more

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Finally cancelled today, I have wasted 60 hours on the phone. I've been yelled at, lied to, taunted, misrepresented, talked over, hung up on, disconnected, told that I have not signed a contract and so I have to do that first. I was told that I would not be responsible for charges that I Did not receive, credits would be put on my account, but not until I paid the full amount due of over $400. Advised by someone in the president's office that... Read more

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Wasn’t even aware that I have an account with Frontier Communications! Receiving bills for a while and I kept calling them about it and they said they will take care of it and adjust the bill. So now they sent me a bill for $700 and I called and they said that it was a Verizon account that was turned over to them so I’m contesting it with the Better Business Bureau since I have services with a different company and never had a contract with... Read more

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I have filed a complaint with Consumer AFFAIRS, and ported my number over to Comcast, and have discontinued service with Frontier...or so I thought. Here is as brief a history as possible. When Frontier bought Verizon's HOME PHONE division, we were not notified. We had previously done business with Verizon for WIRELESS AND HOME PHONE ONLY...NO internet. When I got a bill from Frontier in April, I had NO IDEA who they were or WHAT it was for, so... Read more

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Unfortunately frontier is the only servise provider in my area and they have no clue what there doing. Consistently had issues for years. The bad thing is there has been no progress in fixing the problems only getting worse. It is my opinion and from the sounds of it the opinion of a lot of people that this company should sell out to someone who will actually do the job right. They rope you into contracts so they are covered but do not uphold... Read more

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This company is the worse ever!!!! We have had our phone line for over 25 years and when Frontier took over we were without phone service for two weeks!!! We now have requested they shut our land line phone service off, so we cannot make calls which is what we want. But.....when someone calls our house, their caller id still appears and it rings and is answered that our mailbox is full.....plus they are still charging us. They said they were... Read more

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The wireless internet is constantly having issues, we end up having to call for service at least once a month & they always attribute it to "needing wire work" yet the repairmen they send never seem to really help... Which leads me to this, if I'm still having issues, then you clearly have not solved the problem to begin with & that seems to me to be horrible customer service. Also whenever you call & speak with a rep, they suddenly are having... Read more

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Customer Service is a joke. I don't know if I woke someone from their nap but he seemed to be out of it. No help at all. Kept telling me that I wasn't in the system and I had to repeat myself more than twice. Read more

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Just found out Frontier rep made change to my account which invalidated the Fios plan grandfathered in. When certain promos expired, bill went up. Called to see if we could lower the bill. Rep suggested removing HBO from account and get the monthly amount back to where it was. Never disclosed this change would cancel Fios plan.Now they put us month to month (at full price) if we do not agree we will be charged early termination fee. It is really... Read more

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Horrible, horrible, horrible! Little notice given re: acquisition. Promises made that transition would be satisfactorily completed by 30 April 2016. Service was not even close to Verizon FIOS. Constant billing issues, horrible customer service support, long hold times--hours--with no answer from reps or tech support. Reps would place customer on hold and disconnect calls. Most recently: I began being double billed --as though I had 2... Read more

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