I don't have the time to present all of the details, but suffice it to say that, although I have had several instances of unbelievably bad service , mix-ups, misrepresentations, mistakes etc., the one most recent is as follows: Since March of 2016 my two-line phone has...Read more
Cave Junction, Oregon
I didn't like
- Impossible customer service
Frontier is running a complete scam. I started out paying $79.99 and now 6 months later I am paying $169.00 What is this lock in for two year guarantee? Every time I call, I get a complete run around and I always have them look up what I started paying to begin with...Read more
I have been in contact with frontier communications multiple times over the last few months. A little bit of background. We live on a farm and have had very limited luck with our internet service but we have a 1-3 mps service. We have three phone lines with them, two...Read more
Frontier Communications - Slow and broken promises
Our Internet is very slow and i was told it was my computer. That's not the case. I'm being charged for a phone line I was told was free and i was told I'd get a $200 gift card for Amazon, which had not happened.
Frontier Communications - Frontier bait and switch
I ordered new service from Frontier and the residential Service order contract I signed and agreed to stated my monthly bill was going to be $115 a month. It turned out to be closer to $145 per month after all the junk fees. I cancelled prior to paying first bill and now being forced to pay early termination fees.
Frontier Communications - Very bad experience
Lied about promotions 2 year deals are only 6 months then they go way up, customer service department really hard to get ahold of, dont believe anything they tell you there quotes are to sweeten the deals to get you on board, then thats not what they said, they will claim after the fact, and yet they still advertise 2 year deals, would NOT recommend to anyone at this point its just not worth it.
Frontier Communications - Worst costumer service ever
Worst costumer service ever. Bull ***
Closed out account moved end of June waited and called each month for them to send the boxes to turn back in the modular I had 2. First person spoke to said I had credit coming back and would be sent by card. Never got boxes or credit sent back. Now again I called in...Read more
When our service was put in 5 years ago, the outside wires were burried next to a cattle fence. After the fence was struck by lightning, it destroyed the wire. Since then we have had a 1500 ft temporary wire hanging off of out T-posts that support our fence. It has...Read more
BOYCOTT THIS COMPANY!!! The Frontier technician inappropriately touched my wife, while I was at work. I called to complain to the company on Saturday. They stated they took this "VERY SERIOUSLY" and would give me a call back on the next Tuesday, with a status update....Read more
Back in the spring of 2017 we went from standard time to Day light savings time. All the computers and mobile phones updated the time automatically with the exception of Frontier Communications in Tampa Fl. I don't know if any other area was affected, as I live in the...Read more
Was not helpful and "Girleth" ended the conversation as I was typing. Their service sucks, I will be paying off my bill and switching to Straight Talk home phone. We STILL have the old phone lines, they're noisy (roaring noise or crackle/static noice), back in the day...Read more
I didn't like
- Being charged 70 dollars per month for non fios phone lines
Have a small business owner that relies on an internet device to communicate. It allows him to see the conversation. His internet was down for several days and he could not contact Frontier via the net or phone so I offered to go to his business and call them for him....Read more
I didn't like
- Customer service used to mean you took care of customers
I sign up for basic cable: 1 tv, 1 DVR, 50/50 wireless and 1router & phone we never used, came with package.. $60 per no for 6no then $90 per month after for the remainder of 2 yrs. The company sent us a 911 form I didn't get, mainly because my bill is online....Read more
Do you have something to say about Frontier Communications? What happened? What can we help you with?