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Internet service flickers on and off. Called frontier - waited on the phone 1 hour 10 minutes then another 40 minutes on the phone with the tech support to have him tell me it looks like it is working good now - nothing we can do. Measure on speedtest and sometimes I...
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#552822
ATTENTION: To ALL the AT&T U-Verse customers in Connecticut that was Forced to the Frontier TV & Internet / Phone service! OK! WoW! Where should I even begin! I am one of many 1,000's that got Forced flipped from AT&T to the lame A$£ Frontier. I have been...
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Anonymous
Anonymous

Frontier is just another Ponzi scheme.They really don't provide a good reliable network,if it works fine but,if it doesn't well sorry.Call cable,will just get another customer...

Anonymous
Very Unhappy customer

I am having all of the same issues. Frontier is horrible! And the customer service is awful. It is now Thursday, 10/30 and still can't use the DVR.....freezes constantly! ...

#552349
I have Elite DSL with AT&T with a slick in my neighborhood till Frontier shows up now internet is at half speed at best if it's on line at all. Checked my modems log today alone my modem has gone offline and restarted 20 times totally random, and running my weather...
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Anonymous
James

I have the same problem internet up/down on/off, it's like there's a kid playing with the light switch. I called waited bout 20 min talked to a rep and they said oh everything...

Anonymous
Rick Blahso

Ever since Frontier took over, download speeds have halved, latency for page loads is approaching 56k modem times, uploads.....forget about it. They claim 9 Mbps average downl...

Loss of channels/ signals (tv), tortuously slow cranky web. good bye terrible company. Yuck waste of time. Can't contact don't respond hideous service lame Muzak holding too long too expensive poor choices insufficient speed lame customer service they smell they're...
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1.0
#550485
HORRIBLE CUSTOMER SERVICE. SPENT OVER 3 HOURs on hold 3 times 3 weeks in a row trying to find out where my router is. If service is this bad trying to get new service imagine how bad it is after you actually get service.
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Anonymous
Jo

After two months of wifi disconnecting constantly, At least 4 Online techs trying to figure it out, three in_home servicemen, two new modems which wouldn't connect, reinstalla...

#550278
We complain, they "adjust our settings" and we often lose internet for a couple of days. Average Mbps goes down to .15Mbps during night time when streaming is most likely. Repeatedly kicks us off internet. Company tries over and over to sell "higher speed" package...
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I didn't like
  • Constant excuses
#548333
I have many experiences, but the biggest problem is their lies by omission! For example, I signed up for their services not knowing I was in a congested area. It took months before they corrected the speed problem. In the meantime, my online videos sat and buffered,...
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#548284
I am a college student and needed the internet at home for online classes. My husband called frontier to have service installed for me. This was on a Friday. The lady we talked to guaranteed us a representative would be at our house on Monday. I had classes on...
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#546431
the internet service is horrible, I am an online student and my service keeps going down every few minutes. when this happens I loose what I was writing, a major pain, why should I pay for something I can barely use?? If Verizon was in my area, I would sign up in a...
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2.8
Deruyter, New York
I didn't like
  • Shuts off in the middle of writing
#545792
On 10-5-14 I returned home from being out of town to find my DSL service had slowed to a crawl (~.5M--It normally was between 6 and 7M). On 10-6-14 I called tech support to request repairs be made. It is now 10-10-14 and after two calls a day to tech service they...
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2.0
#545009