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If want to test your patience and be on the phone for hours and accomplish nothing, Frontier Communications is the company you should do business with. So far I've called this company 4 times to have issues resolved and each time I was told my technical issues was...
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Anonymous
Barb

Called multiple times each time nothing resolve ... Continuously lied to no phone service for entire development which means no 911 service I hope they are sued when someone ...

A Frontier sales rep enticed me to switch from Comcast internet to Frontier DSL. The connection was put in two days ago ( Saturday 12/20/14 ) and worked for two days. It has been down all day today. I called Frontier and was put on hold for over 20 minutes, then...
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1.8
#573588
Was with AT&T, now acquired by Frontier.....only have phone service with them...voice mail system not working properly....over 1 hour on phone, transferred 5 different times, last time no one ever picked up. One of the worst customer service experiences ever....A...
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#573503
Since changing over from at&t my computer has slowed down considerably. It takes longer to get to my home page than it did before. When I get to my home page it takes longer to load and once it does load and I try to go to my e-mail I get an ad for weight loss that...
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Called before moving December 20. Good to go at new address, but Monday the 22nd was first available install. Monday 22 comes, no time schedule, nothing. I fired up chat and was told the installer would be there between 8 and 5. In 2014. 8 and 5 is the best you can...
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2.0
I liked
  • Helpful chat support
I didn't like
  • No phone call when install changed
  • 8 to 5 appointment window
#573442
When Frontier took over my home phone and internet service from AT&T the service on both became worse than horrible. Not only that but they decided they could just take over my auto billing that I only AUTHORIZED AT&T to debit 16.95 a month. WITHOUT MY...
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1.0
I didn't like
  • False billing pratice
  • Expensive service
  • Customer service
#573402
Back in October I moved to Vernon, CT. Prior to me moving my cable provider was Direct TV and I had internet with AT&T. When I moved I could not transfer my cable services with Direct TV so I ended up getting both Cable and Internet from AT&T. Then shortly...
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1.0
Vernon, Connecticut
#573265
Internet service constantly is interrupted or slow. The TV will drop signals quite often for no reason. This started as soon as Frontier bought out the service from ATT. It is hard to understand how the acquisition of a preexisting network that worked almost...
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I didn't like
  • Customer service
  • Poor service
#573071
Since 10 days I don't have the Frontier Internet even though I paid for everything promptly. I have called 54 times Frontier in the last 10 days and spent waiting or talking with someone over there 432 minutes just in a last week; I have my telephone log file to...
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On October 14, 2014 I canceled all service with ATT and returned equipment. On October 24 Frontier took over from ATT in Connecticut. This resulted in me having a $91.10 credit balance from ATT which they transferred to ATT. Frontier keeps sending me a statement with...
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1.0
I didn't like
  • Refund policy
#572220