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Horrible Service | Frontier Communications review from Los Angeles, California

1.0
Details
My internet went out on Tuesday and after spending 3 days and many promises of technicians showing up and then being disappointed by their no shows, I give up on them. Your service sucks!!! I am not paying for this months service and will terminate my contract with you. You are incompetent, negligent and rude. Have no value for your customer's time and concerns. I was a verizon customer, I did not give any permission to anyone to switch me over to Frontier! I am filing a lawsuit!!! """""""" """" """ """"" """" " """ """"""" """"" "" """ """ """ """"" """"" " " " " "" """ """" """ """" "" "" "" "" " " "
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1 comment
Anonymous
#1163970

I have had the same exact experience. What is happening with the lawsuit?

Review
#830391 Review #830391 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • Lies
Reason of review
Poor customer service
Preferred solution
Full refund

Frontier Communications Installation Review from Tampa, Florida

1.0
Details

Update by user Apr 16, 2016

I have filed an FCC complaint against company

Original review posted by user Apr 15, 2016

Called on 4/2 after setting up an order for new service. Called back several times that week because I was told my order was cancelled in error. Very rude reps who hung up on me several times. One rep told me no I couldn't speak to a supervisor and hung up on me when I repeated my request. I was assured my service would be installed on 4/8 (causing me to go without for 8days). Tech did not come or call. Talked to a supervisor that day and was told my ticket was overlooked and a tech would be out the next day. Tech came out and changed out the fios box to a new one then left saying he couldn't finish the connection and a different tech would be out. Talked to his supervisor before he left and was assured a tech would be out in two days. No tech came. Called company bk nd poke to another supervisor who once again assured me a tech would be out the next day. No one came or called . Spoke to another supervisor and once again given a pointless assurance that a tech would be out on 4/15. Called on 4/15 to make sure a tech was coming only to be told our ticket was postponed until 4/27 but no reason was given. Spoke to two different supervisors so far today 4/15 and still waiting to hear back about service because the 27th is unacceptable. This whole experience is unacceptable. We have been given the run around.. Excuse after excuse.. Many lies ... Told our ticket was lost, routed to the wrong dispatch center, cancelled, overlooked, untrained tech who had to give our ticket to someone else, being hung up several times, all the calls made to them totaled 58 so far , 15 days with no service and no resolve.
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Review
#830340 Review #830340 is a subjective opinion of poster.
Service
Frontier Communications Installation
Cons
  • All
  • Techs do not show up when supposed to and do not call to cancel
  • Representatives hang up on customers
Reason of review
Order processing issue
The Frontier takeover of Verizon in Texas for me has been so very bad and ongoing it is difficult to put into words. The level of frustration and distrust is beyond words. Speaking to a representative in the office of the President of Frontier Communications in...
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Review
#830278 Review #830278 is a subjective opinion of poster.
Reason of review
everything about Frontier
Loss
$100000

Frontier Communications Customer Care Review

1.0
Details
The whole experience with Frontier has been a nightmare. The customer service is slow, and horrible. I am mentally drained from trying to get anything facilitated from Frontier Communications. HORRIBLE!
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Review
#830261 Review #830261 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
I have called, emailed, and live chat with no results. I can not stream or watch shows on iPad apps or Apple TV. When you talk they give you the run around and talk in circles they say they are checking on services then come back and apologize but never say what the...
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3 comments
Anonymous
#1196501

I called, emailed and tried live chat no one responds I used my cell after an hour and a half on hold I gave up. I'm paying for a land line that doesn't work and can't get them to fix it.

Can't wait until my contract is up. Bye bye frontier!

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Review
#830163 Review #830163 is a subjective opinion of poster.
Service
Frontier Communications Tv Service
Reason of review
Bad quality

Resolved: Frontier Communications Technical Support Review from Los Angeles, California

1.0
Details

Update by user Apr 29, 2016

Today is April 29, I called to get an update on my ticket on when they are dispatching a technician. Guess what?

No one is being dispatched the ticket is marked completed and closed because they don't have enough people to work on the problem. WHAT THE HE#L!!!!!!!

Another ticket opened with the promise of May 4. I AM SPEECHLESS!!

Update by user Apr 29, 2016

I lost my services on April 9. My internet and TV were restored on April 19.

My phone line is still dead and there's no resolution in sight yet. I am about to call again to check on status but I'm not sure If I can handle the frustration they are going to put me through (customer service) again as it's my experience on every single calls that I did. For all I know they might have closed the ticket again and I would have to start all over again. It's bad for my health to be stressed and it elevates my blood pressure but this is what you put me through while talking and after talking to all the incompetent service reps you employed.

What does it take to bring back the dial tone on my phone? I was given April 26 to send a technician, no call no show while I made myself available to wait all day. Called the next day to check when is someone coming to fix the trouble, only to find out no one is scheduled to come out and she would update the ticket and it would take 24 hours for the update to show in your system. So I am afraid to call to find out what new excuse I would be given.

I am trying to stay calm but this is too much to handle. It's not FAIR how you treat customers. I never had this problem when I had VERIZON.

If there's a ZERO star that's what you deserved. I'll wait until you fix all these troubles.

FROM SOON TO BE EX-CUSTOMER

Update by user Apr 27, 2016

Today is April 27. When I was given April 18 to dispatch a technician to resolve my OOS internet, tv & landline that started April 9, there was no phone call and no show.

I called April 19 to check status on the technician. Someone for the ist time asked me to reset the network terminal which was hidden in sight that's why I didn't of it either. Of so many troubleshooters who helped me didn't think of it either, that's what resolved part of the problem the tv & internet but not the phone line my phone is still dead since April 9. I called on the 19th to check the ETA of the technician who didn't show up the day before that I had to stay home all day, waiting.

I referred to the 2nd ticket number given to me for the same problem. She said "you're not going to be happy but the dispatch has been moved to the 26th of April". I don't understand but since I have no choice but to wait patiently. April 26 was yesterday, no show no phone call.

I called again today to ask what's the ETA of the technician so I could plan my day better. Frontier said there is no assigned technician and nothing is scheduled to be dispatched to my house to fix my phone. I was horrified, so I waited all day yesterday for nothing and if I didn't call today I would not find out that no one is being dispatch to give me my phone line back. This is too much.

She said she updated the records and it would show after 24 hours, that she gave it a higher priority. I asked to speak to a supervisor or manager. She didn't get me anyone, she said they would just tell me the same thing and that she would open another ticket. I refused to get another ticket, otherwise it would start from the beginning again for the third times and who knows what date they would promise to resolve the problem.

I am so upset to the max and not sure where to go from here. FRONTIER!!!!! YOU ARE A HORRIBLE HORRIBLE COMPANY! I DO NOT DESERVE THIS KIND OF TREATMENT AND SERVICES I RECEIVED FROM YOU!

I JUST WANT THIS TROUBLE FIXED AND I'M GOING TO CHECK MY OPTIONS. I RESENT VERIZON FOR DOING THIS TO US BUT OF COURSE IT'S JUST BUSINESS FOR YOU. FROM APRIL 9 THRU APRIL 19 I HAVE NO TV AND INTERNET. FROM APRIL 9 THRU APRIL 27 I HAVE NO PHONE LINE AND WHO KNOWS WHEN PHONE LINE WOULD BE RESTORED.

THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!! And it all started when on April 9 your incompetent technician reset my router and no one can figure out what went wrong.

You transitioned your customers from VERIZON to FRONTIER and you're not even prepared and now WE the customers are the ones suffering!! SOMEBODY FIX MY LANDLINE!!!!!!!!!!!!!!!!!

Original review posted by user Apr 15, 2016

I still have no service as I write this. It all started when I ordered a PPV on April 9 & didn't stream on my TV so I called the technical support. They reset my router and everything broke after that & still broken. Today is April 15. I spoke to so many people every day and no one knows what they're doing. I've had Verizon services for 37 years and never had a problem until now when I was switched to Frontier. This company "suck" big time. I have never experienced such a horrible customer service in my life. They sent a technician at my end cuz the other end can't find or figure out what went wrong. They said the tech will come in Mon between 8-5 stayed home all day to wait, no show no phone call. He finally showed up the next day in the afternoon (Tue). Checked the router, the box outside. Reset equipment. Nothing changed, he said he has to leave and just wait 3 hours when all would start to work and to call him if it doesn't work. For the meantime I found out when I called again that he closed the trouble ticket. I called him to let him know I am completely OOS. He said he will talk to his supervisor & I never heard from him, I called the technical support and given the run around "AGAIN" I spoke to the supervisor who doesn't know what he's talking about, and they opened another trouble ticket with the commitment of April 18. The first ticket shld have never been closed cuz the technician didn't fix the trouble and oh I called him again the next day left a message and txt messages. His answer: "I tried the same command on computer this morning .. I can't think of anything else to try to fix it. Im real sorry .. I don't know what to tell you .. many customers are having problems with services.." This is from the technician. So who in the he&# would fix the trouble. No one can, not the technical support or the technician. Now they're sending another technician, who knows when he's going to show up. They said by Mon but I just doubt it now. I am trying to stay sane and calm about this horrible experience because it's bad for my health. I have no service right now and seems to have no choice, depending on the result next week I have to check my options to switch to another company. It was so good with Verizon until we were forced to go with "***" FRONTIER. They need to put their sh#! together or they would lose thousands of customers. I am one of the unfortunate ones who happened to live in Ca and have to put up with this. Who knows how long I would be OOS. THIS IS NOT ACCEPTABLE! How could they employ so many incompetent people? It seems like they need more training big time. I still have to check with the billing dept to make sure I'm not being charge while OOS but I'll wait until the trouble is fixed I'm giving myself a stress free days taking days off from pain and suffering dealing with their horrible customer service. But reading the other customers complaints made me feel better. I thought at first I was alone on my suffering and to see thousands were experiencing the same thing? This company is not worth it. I will check what other options I have when this is over. Why in the world they didn't prepare and plan for a smooth transition before they take over Verizon? Maybe they did but not good enough. Lucky competition in this area would be overwhelm with new customers. I could be one of them.
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1 comment
Anonymous
#1145053

I feel your pain!! I too am staggered by the horrific way Frontier runs their company. It is obvious the employees are trained to FLAT OUT LIE!!

Resolved
Review
#830148 Review #830148 is a subjective opinion of poster.
Service
Frontier Communications Technical Support
Cons
  • Miserable transition process for verizon customers
Reason of review
Bad quality

Frontier employees are Lying!!!! | Frontier Communications review from Huntington Beach, California

I just moved my medical supply business, Had a appointment for an install 4/8/2016. They are the main service here, I guess use to be Verizon. I have been waiting for 5 days from 8am to 8pm for them to install my system. I have been lied to so many times. Spent hours on the phone. Had to send employees home. I'm so emotionally drained with his company. I just called and they said they will be there tomorrow. I asked the gentlemen where he is now, he said in the Phillipines. I'm in California. I don't know what to do. Feel so helpless! I cant believe such a huge company can treat people with so many lies. How do they get so many employees to lie. Im going to try to go with a different company tomorrow.
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Review
#830095 Review #830095 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Order processing issue
Loss
$2000
Preferred solution
Full refund

Frontier Communications Internet Service Review from Los Angeles, California

Tuesday woke to no internet hours on the phone as they couldn't find us. Gave us our new account # and opened a repair ticket. No one showed up in the aloted time. Or all day after many calls told they would fix in the office by 8pm Never fixed 2 plus hours today told ticket was closed I could open another one. So no internet or most of the tv. They say they are giving me $5 a day off my bill. What about hubby not having wifi at home so going over his data plan? Amazon Prime not working. NY Times we pay monthly for its not working as no wifi. And Lynda.com were paying for classes but can't use! So $5 isn't covering this!
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Review
#830053 Review #830053 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Bad quality

Frontier Communications Customer Care Review

1.0
Details
Im reading that it's now thousands of customers complaining about service and support with articles in the LA Times and other So Cal news papers. Add me to the list. After 4 days and SEVEN hours on the phone, nobody has shown nor a time given as to when service is restored. I have no internet and tv is nearly useless.
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Review
#830036 Review #830036 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service

Short Review on April 14, 2016

1.0
Details
Filed a complain with the FCC. They are the only way to file a complaint against fronter. No city and or state agency has an impact as the FCC. Fronter will have 30 days from date of complain to resolve issue. Goog luck
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Review
#830008 Review #830008 is a subjective opinion of poster.