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Poor DSL repair service | Frontier Communications review from Rochester, New York

2.0
Details
On 10-5-14 I returned home from being out of town to find my DSL service had slowed to a crawl (~.5M--It normally was between 6 and 7M). On 10-6-14 I called tech support to request repairs be made. It is now 10-10-14 and after two calls a day to tech service they finally got it back to 3M, with a promise of more repairs in the next 48 hours. Every day the tech people promised that my issue had been "escalated" and would be addressed promptly. This morning I finally gave up and signed up with TimeWarner cable. I will be getting 50M service! I have a hard time believing that it takes 5 working days to get a tech to look at a problem--
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Review
#545009 Review #545009 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Two different appointments to have internet installed, used vacation time at work to be home and they say thats not when your app. was for. | Frontier Communications review from Hart, Michigan

1.0
Details
scheduled an app. for 10-1-14. they showed up to install on 9-30-14 and i wasn't home because they were scheduled to install the next day. so i called and made another appointment for today 10/9 and they were to call day before and verify app. did not receive call so i called them this am and ohhhhhh your app. is for tomorrow. i had to use vacation time for work for both days and still will not have internet, all they can say is i am sorry and i understand your frustration. they have no idea, i am beyond frustrated. i canceled the order and told them to shove it. i would not recommend frontier to any one. i would rather move than have to have them for any type of service.
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Review
#544306 Review #544306 is a subjective opinion of poster.
Service
Frontier Communications Installation
Reason of review
Poor customer service
Loss
$400
Preferred solution
i dont want any thing from frontier. how hard is it to show up on the right date, not just once but twice?

Frontier Communications Installation Review

Made an appointment to get Internet and TV the technician never showed up. So I lost 2 hours of work for nothing. Then finally he shows up 5 days later. I don't know if the person that schedule the appointment messed it up or what. But if this is how disorganized they are with their appointment it makes me wonder how their services will be so I decided not to get anything.
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Review
#544212 Review #544212 is a subjective opinion of poster.
Service
Frontier Communications Installation

Frontier Communications - Internet Service Review

We can't get a technician out to bury our permanent line. we live in Minnesota, moved into our house in January when the ground was frozen. We were given a temporary line in the winter that sat on top of the snow. Frontier said to call them to bury the permanent line in the spring, so we called them in May. It is now October and we still don't have a buried permanent line. Have called at least a dozen times, and nobody can tell us why the service ticket can't be performed. Every customer service person has told me they're sending an email to their supervisor and someone will call me back the next day. That has never happened. Now our temporary line has gone out, and they won't issue a repair ticket for the temporary line because there's a service ticket in their computer to bury the permanent line. So we have NO phone and NO Internet service. My husband is trying to run a business from our house and I am taking online college classes. We have to go to other peoples houses, or coffee shops to use the Internet. Frontier is not only the worst phone company I've ever dealt with in my life, they are the worst ANY kind of company I have ever dealt with in my life. Does anybody have any suggestions of what we can do to leverage for some action here?
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Review
#542643 Review #542643 is a subjective opinion of poster.
Service
Frontier Communications Internet Service

Bills Just Keep Coming Months after Disconnecting | Frontier Communications review from Seattle, Washington

1.3
Details
After numerous promises, it has been now more than 5 months since disconnecting, and the bills just keep coming only the letters get nastier and nastier with threats of taking me collections if I don't respond to their ridiculous demands. I have called on numerous occasions with each conversation ending with the promise that all is well. In fact, the last call, the "customer service" rep promised to call me back to assure me that all had been taken care of. Mind you, they owe ME money but I have yet to receive any refund check. Never use Frontier. Use free WiFi at Starbucks but never never never sign up for Frontier.
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1 comment
Anonymous
#886145

frontier is a giant Corporation that continues to steal from its customers.they make billions of dollars if they just bill properly.but they just want more.everyone should just not pay for one month and shut them down

Review
#542560 Review #542560 is a subjective opinion of poster.
Reason of review
After disconnecting, I am still being billed for services never received.
Loss
$200
Preferred solution
Clear any erroneous entries to my account and leave me alone forever.

Bad Service Review

Horrible horrible! Never recommend doing business with this company!
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Review
#540751 Review #540751 is a subjective opinion of poster.

No loyalty to the loyal! | Frontier Communications review

2.0
Details
I had moved, on 9/9 I called Frontier to transfer my services so I could get my internet asap! The soonest they could schedule me was 9/18. They call a day before they are coming out to set me up and tell me that I have to send proof of residence, and push me out until 10/1 and said their was no way they could get me in any sooner, During this time I had recommended them. This person had called after me no less, and got setup within 2 days! After hearing this, I call to cancel services and the guy doesn't even seemed concerned as to why I am canceling THEIR service! Nor interested in keeping a loyal customer. so I proceed to tell him what they had done wrong anyways. I get a measly "sorry to hear that". After all is said and done I get "thank you for being a loyal frontier customer and hope u have a great week." Aside from no logic to this comment being said to someone who just canceled. Terrible customer loyalty themselves. I'll let you decide on what you think of the situation.
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Review
#540578 Review #540578 is a subjective opinion of poster.
Service
Frontier Communications Service Transfer

Rude Customer Service Review

technical support team is so bad and rude they hang your phone.. I was speaking to Shone or Shane he dropped my call three times that after approx 30 min hold in each call.. worst costumer service experience in my life. Frontier improve your skill and recruiter polite/ friendly tech support team or your company will be history. My phone no is 6015060967
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Review
#539990 Review #539990 is a subjective opinion of poster.

Frontier Communications - Installation Review

I have financial power of attorney for my elderly parents. I contacted Frontier on 9/3 to set up service for 9/26. I specificially told the agent that phone lines had been cut in the house and internal work and phone jacks were needed. The agent said she would set up the order to pending and a technician would be out between 8-4 on 9/26. I did need to provide documentation my parents were the new owners because of a unpaid bill from the previous tenants along with a copy of the power of attorney. The requested information was faxed on 9/4. Having not heard anything for confirmation, I contacted Frontier on 9/24 to confirm the order. They stated they had not received the documentation and after speaking with a supervisor, Rosalee, I received an e-mail address and forwarded the information within 30 minutes. In the e-mail I stated my frustration of having to follow up, that my parents were elderly, and that they had medical issues. Not having received confirmation from Rosalee, I contacted Frontier again the morning of 9/25 to confirm information was received and the order was set for Friday. I believe I reconfirmed with the agent (can't say for sure) regarding needing phone jacks. After waiting until just after 1:30 on 9/26, I contacted Frontier again about the appointment. The agent first said the order was in and I told her we needed a technician and I was getting worried due to the time of day. I called back at 3:05 and was told the order was complete and I again told them we needed phone jacks and I was concerned about the time of day as there was probably at least an hour's work at the property. She said she would call Dispatch and I asked her to call me back in 10 minutes. At 3:38 I again called Frontier, spoke to Aaron from Alabama, and now they said the order was in for October 1. I said that was never the date, this was unacceptable, and I was promised 9/26. I explained my parents were in their 80s with health conditions (my mother has beginning dementia, and my father has heart issues) and needed a phone on 9/26 as promised. I was told I was getting put through to a supervisor but instead was put in a *** until I hung up and redialed. On my final phone call I explained the sequence of events, my parents situation, and was eventually told the order had been escalated and it would not be 9/26 but possibly 9/27, but not promised until 9/29. Seven phone calls and we have no phone service for move-in day on 9/27. This company has 24x7 service repair and could have made arrangements to cover their mistakes. The story changed almost each time I called. No customer should have to call seven times for their phone service. My parents have good credit and have not used this Company before, so there are no issues such as unpaid debt or a bad credit risk to treat them this way. My parents do have a cell phone, however, as I told Rosalee, my mother does not know how to use it, so if something were to happen with dad, she is unable to call for help. This is certainly not a company that keeps their word or goes the extra mile to do what is right for their customers.
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1 comment
Anonymous
#879589

Almost the EXACT same thing happened to me, except I do not have aging parents. The service is for me.

First appointment was for September 26, they never showed.

Scheduled another appointment for October 2, they never showed.

Called back and they said they would be out in the morning, AGAIN DID NOT SHOW.

After I called back, they said the order was completed.

A router/modem was sent to my house despite NOT having a place to plug it in and me making it very clear that I needed a FULL install (more than 3 times with multiple people)

Last call I made they said they where going to Escalate the ticket / call / and email the General Manager and Supervisor of the Area. I have yet to hear from anyone and if I am to learn anything from history I shouldn't expect them to keep any 'promises'

Review
#539147 Review #539147 is a subjective opinion of poster.
Service
Frontier Communications Installation
My phone service has been out for nearly a week. DSL is slow to nothing. They've missed three different repair dates. There is no general outage in the area--I live in a rural area and they just keep blowing me off!! Here's the real zinger--a SERVICE TECH FOR FRONTIER...
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1 comment
Anonymous
#877037

Um. Think about this.

Ever considered the more you complain and the more you "call in" with attitude the longer it's gonna take to fix it? Ever worked for us? Know how to build a DSLAM? Even know what one is?

Oh I forgot. Your one of those customers that know more than we do!

Review
#536889 Review #536889 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Poor customer service
Loss
$326
Preferred solution
Deliver product or service ordered