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Since the Frontier take over, our phone bill went up from around $45/month to last month $329 per month of course it includes internet service that does not work and this does not include separate long distance company. When Frontier took over they changed our long...
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1.4
I liked
  • Not a single service or product
  • People
  • Verizon
I didn't like
  • Did not choose to do business with frontier
  • Unfair business practices
  • Interrupted service
#1052119
In January I realized my bill with Frontier had skyrocketed from my Verizon bill after the switch. I called to cancel service and to get just internet 150/150 for under 70 dollars. I was continued being billed for internet, cable, and phone until I noticed in may they...
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1.3
I liked
  • When they were verizon
I didn't like
  • False billing pratice
#1052028
The transition from Fios to Frontier in the Dallas Ft Worth area was sloppy, yet we were patient. Channels of packages we had signed up for with Fios appeared and disappeared and reappeared. All of our purchases, movies, vanished. No explanation other than the "Thank...
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1.0
I liked
  • Prompt notification before hand of frontier taking over
I didn't like
  • No direction on what to do with fios equipment
  • Overcharged 2500 but not compensated for loss of our purchases
  • Excuses for programming due to transition
#1051484

Frontier Communications Customer Care Review

Frontier Communications
#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Frontier Communications Router Installation Review

Frontier Communications
#1033465
3.0
Pitiful service sorry worst unacceptable
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Short Review for April 08, 2017, Pc_other

Frontier Communications
#1031571
1.0
I can not belive they are allowed a license to operate.
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Frontier Communications Internet Service Review

Frontier Communications
#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
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Had my service canceled on Feb 1st 2017, received several invoices stating they owed me money, talked to one rep who said our check would be sent out May 1st. No check arrives, called again, now told the cancelation was 'approved' on Apr 7th 2017 and i had 90 days from...
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1.0
#1050953
My friend needs help every now and then with calling to get things done over the phone. She speaks English, but doesn't seem to get all the little bits she needs. We asked for her phone service to be changed to just the basic phone with caller ID. Today on about a week...
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1.0
I liked
  • Customer service persons demeanor
#1050721
I HAVE TROUBLE WITH MY INTERNET AND MODEM FOR FOUR MONTHS NOW..I GET 6HRS OF INTERNET MAYBE IF IT ON A GOOD DAY..ITS MAY 22 2017..THEY SENT 3 TECS OUT IN 3 MONTHS ..THEY GAVE ME A NEW MODEM WORKED FOR 2 WEEKS..NOW IT STARTS AGAIN..THIER SENDING OUT ANOTHER TEC OUT ON...
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1.4
#1050613
I made the mistake of signing on with Frontier Communication May 1st 2017. I bundled phone , internet and cable and was quoted a price of $102.00 for the first six months then $144.50 for the rest of a two year contract. My first bill came in at $186.87. After two...
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Anonymous
Shannon DeLancy

20-30 disruptions daily, for 9 months and counting. I may get 3-5 hours total service every day. I want my money back.

1.0
I didn't like
  • Agreement of service not honored
  • Run around lies
#1049707
On 3/9 a tech switched off my cable in office because I complained about a tec. Problem with my caller ID. Spent over 6 hours trying to get my cable back on at one point it came on for 30 min. then was back off. Working with frontier reset box, reset modium rest...
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1.0
#1049024
Only 3 months of service and my bill is never the same. Not even close to what I was quoted to begin with. Talked to over 15 people, supervisors and managers who have no idea what they are doing. This is the worse cable company I have ever dealt with. Their services...
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1.1
I liked
  • Not a single service or product
I didn't like
  • Entire experience with company
  • Inability to make things right
  • Internet is faulty
#1048878
Their customer service can't get anything correct. Worse service ever. I had to provide them multiple times my address and they never got it correct and when I asked to speak with a manager I got the run around and I never did speak to a manager. They put me on hold...
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#1048822