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I was quoted $51.99 per month for a basic bundle. In addition to this, a $400 gift card for switching over. I called in twice and spoke to two different representatives who confirmed this. I placed the order, verifying each aspect of the offer. They informed me that in order to receive my gift card, I "would have to pay my first bill in full". Then, I get my first bill, and it was for $241, for the first month of service. This is almost FIVE...
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1.3
I didn't like
  • Overbilling
  • Dishonesty
  • Bait and switch
#1005040
beware of this company for false billing. changed over from Verizon late DEC at frontiers request ..over the last couple years i paid Verizon about 230 dollars a month .. when i communicated with frontier i was told my new bill would be around 162 .00 per month .. got a bill for 566.89 ..they are telling me to pay that bill and MAYBE it will get resolved in 3-4 months ..i think this is their policy to where consumers down to just pay whatever...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assi...

Briefly...(This all happened in one week) 1. we lost phone service...2 hours on the phone to restore 2 We lost TV...waited 3 days for repair, repair 2.5 hours late 3 Same day we lost phone again 4 Two hours to restore 5. We lost TV and have been waiting for a new box. I was given the wrong tracking number so I am not able to track the shipment. I have received conflicting stories about deliver date, 2 days to 6 To say their service is poor is an...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the service issues you have had. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystl...

Frontier Communications Commercial Review

#982857
This keyboard cat commercial need to be removed from being played every 5 mins. I hate this commercial and want to know how I can get this removed.
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Short Review for December 19, 2016, pc_pricing

#976301
1.2
Promising new rates after going thru retention dept. There always saying it will be on next months statement. They do not document or keep a history of new quotes
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Frontier Communications Tv Service Review

#975030
1.0
Please don't don't !!!!!! Consider switching your services to this company!!! My cable services was stop by error and I was told by the Jasmine that I will have to wait 24hrs for them to fix the issues.
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Short Review for December 15, 2016, pc_service

#973887
1.3
We ported our telephone number and then Frontier closed our account. Called, after 4 hours on the phone they wanted to charge $80 and required a deposit. Needless to say, the new provider is coming to install new services today. Worst company I have ever dealt with.
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This should have been my 5TH year of service with my Frontier/Dish 3 bundle package TV, phone & Internet)! Frontier has mostly been OK in my experience; and i give them fine ratings on everything except Internet speed which has been manageable with only 2 of us and little to rare streaming! Dish on the other hand, has done something unheard of to my knowledge; I think I have become the first customer ever to be "Terminated" their words not mine....
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I would not recommend your service to my worst enemy. I am paying for service that I am not getting. I don't know how many times a day I lose connection to the internet. I was told I am in a busy or whatever area and the service cannot be upgraded. The person Iwas talking to really care less about my problem and so much as told me to "suck it up because that is they way it is". So, I think it is about time I shop around for a new service. You...
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Every time I call no one were ever on the same page. I went all the way to the corporate nothing has been resolved. It's almost a month and I have not been able to use the wireless internet at all. They all lies and don't care. Even the corporate people.
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FrontierComCares

FrontierComCares Hello. We certainly do care and want to assist you with any service issues you have been experiencing. If you need any further assistance with this issue, please send us an em...

After trying to work the issues as laid out in in my August 31 2016 posting, I have finally given up. I have cancelled my FIOS TV with Frontier, even though I will have to pay an early termination fee. It is worth it! My bill was constantly changing, and at one point I thought it was at a reasonable amount close to what I agreed to in June 2016, and finally "locked in" for two years. That lasted for one month, then it jumped up again to an...
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Messed up my billing on our first two bills. Spent over 3 hours on the phone correcting. Then today they shut off our service due to a billing issue. Yes, their billing issue. Spent 12 years with Verizon and had zero problems.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your billing concerns and that your service has been suspended. We are here to help and would like to take a closer look into what is going on....

1.4
#1003364
I switched internet, Tv, and phone service to Frontier in September by responding to a widely publicized $400 Amazon rebate card incentive. I was very careful to make sure I understood that monthly billing amount. In the first bill I was hit with a $200 install fee that was never disclosed or agreed to. Next, after paying 5 months of bills timely, the company refuses to send the promised gift card and only offers vague excuses that "there have...
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Anonymous

very annoyed customer and want Frontier is not a reparable company, I was told my bill will be only 60.00 dollars per month for all three of the service that was offered to me due to me being a first time c...

1.0
I didn't like
  • Customer service
  • Ethical culture
#1003134
I also signed up thru dish sat for internet thru frontier, I had been really "understanding" for the past four months since I put it in. I signed a contract for 2 yrs for service speeds of 24 as a minimum. I NEVER EVER got near that speed. Speed was consistently 2.0 to 7.0 7.0 was when absolutely only one device was on. as soon as I turned on one more, it dropped to 2.0 . I did speed check daily and was pissed that I paid for 24, received 2.0....
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FrontierComCares

FrontierComCares Good morning Lenny,
I'd like to have my team take a look at your account and check the provisioning and packages to see what specifically you should be getting and help ma...

1.0
I didn't like
  • Screws the customers lies to customers
  • Being robbed
  • Not being helped
#1002908