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It's happening since February this year. Bill comes in mail. Charges are showing 9.99 for checking ID protection. I don't want Frontier protecting my bank account . They sent me instructions in February on how to take advantage of it. I deleted the email. They kept...
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I am writting this review on my mom and dad phone service. Every since frontier has taken out they have not had a phone. They have had some kind of techinical support everyday or every other day. We have called and they say that they r sending someone out to fix the...
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1.0
#1098556
No one knows what is going on with my order. every rep has a new story to tell. There customer service does not have any knowledge. Overall it sucks to be their customer. Supervisor promised to call me back. Still waiting. Order status says call customer service....
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#1098189

Frontier Communications - Fraudulent billing and shutoff

Frontier Communications
#1043026
Today our service was turned off and when we called they said we owed 3 different bills, 2 of which are from 2009, 2010. We didn't even sign up for service until late 2013. They expect us to pay $700 worth of bills that aren't ours. They say the bills are for our address, my boyfriends name, and SS#. He didn't even live in this state back then. We will be contacting BBB and CA.
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Frontier Communications - Constantly solict

Frontier Communications
#1042568
once again, frontier rings and rings and rings the doorbell....ignoring my bold signs NO SOLITING, DO NOT DISTURB. Uneducated, when ask why they ignored my posting replies 'My boss said every house no matter what'.
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Frontier Communications - Poor customer service

Frontier Communications
#1041867
1.3
Details
3 different agents on 3 different days assured me that I would pay a specific amt per month, only to find out in the end that what they all quoted me at was wrong.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website

Frontier Communications Internet Service Review

Frontier Communications
#1039109
1.0
Details
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
My father is 83 years old. English is not his first language and he is very hard of hearing. My mother and father were snow birds and have a place in Florida where they live for three months of the year - January thru end March. My mother passed away in December of...
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Dial tone missing on land line intermittently for over 2 weeks now. Frontier seems unconcerned about the problem. If they weren't a monopoly in my neighborhood, I'd switch to a better provider. Sometimes the land line drops calls and stays dead for hours. Sometimes...
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#1097298
I've been trying to get the answer from them. For 4 months I've been getting charged$12.99 twice a month. When I called them a couple months ago, they said I don't even have an account with them. Since then, I've called several times. They actually said that it's just...
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1.0
#1096114
Is had installation scheduled for 8/24 between 1 - 5 PM. Nobody showed up. I called and they apologized, but stated that I was scheduled for 8/31 between the hours of 1 - 5 PM, Nobody showed up. Frontier advised me that the technician was there at 3:15 and nobody...
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#1095226
I was sold internet service under false pretense. Internet does not and will never work in my area. There explanation is 1g shows service. Knowing nothing about internet service at that time I assumed they new what they were taking about. Now $479.00 later, they will...
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I didn't like
  • Sold servies that would never work
#1094921
We had Frontier Communications for the last 4 1/2, with up 6 meg. At the beginning of August we upgrades to 24 meg, and the tech, told us that we would have never received 6 meg, because the limiter for our house was set at 3 meg. Over the 4 1/2 years we called...
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1.8
I didn't like
  • Fix account balance from over charging
  • Overall
#1094772
I cancelled my landline in early June 2017. June bill arrives, frontier owes me $15.52. July bill arrives, Frontier owes me $15.52. August bill arrives, Frontier owes me $15.52. 5 phone calls to Frontier, no resolution. 2 Emails to president of frontier & Customer...
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1.0
I liked
  • Did try once to contact me via phone
  • Left voicemail message
I didn't like
  • No resolution after 3 billing cycles
  • Very poor customer service
#1094771