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Had frontier phone and internet service dropped it how slow the service was. In addition there is an overhead frontier line next to my property. The pole and cable is being swallowed by trees and branches eventually the line is going to be knocked down or worse the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly have someone come out to repair the line if needed. However, we are not able to cut down nor remove trees. The property owner will need to have that ar...

#1074804
I canceled my frontier acct in April. I called ahead and before i made my final payment to ask when I would be paid up until. I was told I was paid up until April 15th. I called back on April 8th and canceled my account. Since then I keep receiving notices from...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. Our Collections department at 1(800)921-8105 can assist you. -Krystle

1.0
#1074694
I signed up for Frontier in February of 2017 when I moved into Davenport. When I signed up I was told that I would get phone, cable and internet for $100 for the 1st 6 months. Every month, I have had to call to speak with someone to adjust my bill and apply promo...
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#1074377

Frontier Communications Customer Care Review

Frontier Communications
#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Frontier Communications Customer Care Review

Frontier Communications
#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Frontier Communications Router Installation Review

Frontier Communications
#1033465
3.0
Pitiful service sorry worst unacceptable
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Short Review on April 08, 2017

Frontier Communications
#1031571
1.0
I can not belive they are allowed a license to operate.
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In June my Satellite Internet Service was shut off. I called in for repair not knowing it had been shut off... After Hour of being transferred from one operator to another...someone would be out July 6th. I waited patiently...I had to take a day off from work - no one...
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1.0
I didn't like
  • bad Customer service
#1074192
I am sick and FRUSTRATED in the fact that corporations force customers to "bundle" services you dont even need!!!! I am paying $45+ a momth for phone and voice service i dont use! If you want just tv and internet? You end up paying almost $200 a month!!!! Im soooooo...
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1.0
#1073479
I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

#1073398
First let me say as a consumer I completely get where these complaints are coming from and it didn't help the prices continued to increase with loss of service and poor customer service, the merge between Frontier and Verizon was not as flawless as they wanted or even...
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#1073005
Company installed fios on Friday only to disconnect it on Monday. Apparently their technician knowingly disconnected our neighbors service to install ours. Then when our neighbor called to complain they disconnected ours on Monday. Now frontier says we won't have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry your new service was disconnected after installation. If you need any further assistance with this installation and order issue, please send us an email...

I have never dealt with a company more screwed up and dysfunctional than Frontier Communications. All I wanted was to add call blocking. Instead, they disconnected my phone service. I called Tech Support (from my cell) and after 20 minutes, they tried to transfer me to...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your phone service was disconnected. We are here to help and would like to assist you with a resolution. Please send us an email to AskFrontier@ftr.com with ...

#1072439
My contract is ending and Frontier is offering me such a wonderful deal. I get to pay more than $700 a year for the same service they are offering a brand new customer. WOW that is such a great loyalty offer. After going through all the mess of the conversion from...
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1.7
I liked
  • Internet speed and hd services
I didn't like
  • No loyalty to customers who have been with verizon frontier
  • Offer loyalty awards to some and not others
#1072399