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I have getting many calls each day some that leave recorded messages and other call that just hang up. I have recorded my phone number with the do not call list. what I am requested from frontier is to provide me with the phone numbers that are calling and hanging up....
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I have never dealt with such unorganized, HORRIBLE customer service. I called 1 week prior to me moving to let them know i was changing addresses and what i would need to do to get my cable working at the new address. they told me I would have no problems, they could...
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I have been calling weekly regarding a refund for cancelling services before they had a chance to install. I have call every week for someone to tell me in 7-10 business day you will have your refund. This started on 1/23/17 and today is 3/3/17 with no refund and the...
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Anonymous

Anonymous I've been trying to get my credit balance from 9/16. They claim it was refunded on 12/17/16, but I never received it. Now they are saying I must contact their bank to get it...

Frontier Communications Customer Care Review

#1014401
1.0
Was billed triple what I owed. Rude, disrespect online and on phone. I sent certified letters proving I was in the right, cashed checks ect. Frontier did NOTHING to resolve this error on their part
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Frontier Communications Dsl Internet Service Review

#1013450
1.0
Terrible service, my DSL has 1MBPS! That's the slowest service available! Complained to Frontier and they said, too bad!
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Frontier Communications Technical Support Review

#1013439
2.4
Frontier Tech Support accessed my computer remotely and left 850+ spyware plus a Trojan. How do I know? Because I had JUST scanned the C drive right before I called tech support for help because the network wasn't showing up on my Android on a WiFi scan. Shocking. Do not let them access your computer remotely.
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Short Review for February 24, 2017, Pc_payment

#1013434
Requested cable to be shut off due to,moving. Frontier continued billing me. 900.00. Paid money i did not owe. And cant get proof of payment. They have ruined my credit. What can i do
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For 7 months Frontier has been charging me for 3 different bundles and a non published listing fee. I only have internet service. I've call many times only to be told the problem is fixed and I will be credited the amount over-charged. Today Allen in billing told me...
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Frontier Communications - Damaged real estate
Frontier Communications - Damaged real estate
A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the contractor on site who was hired by Frontier, and the foreman said they would...
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1.0
I didn't like
  • Arrogant and thoughtless
  • Rogue construction practices
#1016006
This happened to me as well, they sent a guy out to install our service but couldn't because the box was missing from my apartment for the fiber optics, the technician was rude, loud, and a real *** talking down to me. He left and i was told if would receive a call to...
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For being an internet company, their website is utter garbage. Would not let me pay online so I called and have currently been on hold for 10 minutes. If suddenlink didn't have a data cap I would have switched back to them months ago. Unfortunately I'm stuck with these...
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WOW amazing, I thought I was the only one. Fellow Americans this fraudulent billing MUST be standard procedure. My story Is atrocious, 8 months ago at a different address even. I got behind and my bill was 230$ ish and they disconnected it. The next month I got a bill...
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2.5
I liked
  • Internet speed
I didn't like
  • Billed for 8 months for service but no service was ever rendered
  • Illegal billing practices
#1015265
have called every month regarding wrong amounts on my bill. on hold each time for at least 45 min. then, when you talk to someone, they either hang up or put you back on hold. was told different amounts for my bill by 3 different agents. the left hand doesn't know what...
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1.9
I liked
  • When it was verizon
I didn't like
  • Having my time wasted
  • False pricing and billing
  • Mistakes
#1015101
I have had an open ticket for 2 years with Frontier due to lax speeds. In October 2016 the customer service agent told me that we are getting 70% less speed than what we are paying for, she also told me that due to the high demand they were working on the line. In...
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1.3
I didn't like
  • Cs lies i was told in oct 2016 line was being worked on
  • Im paying for something that i am not getting
#1014997