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For an entire year my phone service NEVER worked. I called Frontier several times and they said they would fix it but NEVER followed through. I asked for a credit and again Frontier Never followed through. Then, they disconnected my account in error and again...
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1.1
Ranson, West Virginia
#1418302
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Frontier Communications in Denton, Texas - Wish you never purchased verizon.

Frontier Communications has horrible customer service. The company is a joke propped up by provisions provided to telecom companies. I am going to find an alternative to this *** company.
1.0
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#1418129
I got a phone call from them today and the guy kept asking what my problem was becauae i asked to be removed from the calling list. He said he wont do it cause im the right person for this and it my grant money. I told him if i want a grant ill take the steps to get...
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#1415773
I was told my internet charge would be $29.99 for 1 year after that it would be $39.99. For 1 Year it was $29.99 then it jumped to$44.99 then the next month $48.98. I called them and they couldn't tell me what the extra $5 was for except I was still getting a discount...
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#1415109
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Frontier Communications - Billing problems-price changes

How could a company like this not have an "accounting department" with the correct person to speak to about billing problems? You can only speak to someone that sells their packages. Bandits and thieves is what they are! They are even worse than Comcast. They continue to lie to you.
#1414786
I connected with Frontier, ordering through online, because I saw that they will offer $100 visa card after service is connected. After the Tech came to install the internet, I received an email asking me to fill out the form to get the $100 visa card. I followed...
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2.0
#1414236
I have called 3 times, it will be 2 weeks til they fix it again. Our WiFi is out because the technician cut a line while installing service next door!! Not to mention the mess the tech made on our line inside when he installed it here. Said it was piggybacked but yet...
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#1413813
My bill doubled in 1 month. I called and was told that the bill would go down the next month. Well it was even higher! Called again got the run around about why it had increased. Was on the phone an hour with no results. A person can be told something different by each...
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#1412495
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Frontier Communications - I am not a pissed consumer

I just want a new remote ours is acting up
#1412324
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Frontier Communications - Frontier Stole My Money Too!

I cancelled my account with them in Sept '18 . They took an auto pay from my bank after the account was closed and they already owed me money before taking more money from my bank account. It's been almost three months and I still don't have the money back!!!
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Pathetic service
#1411807