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DO NOT EVEN THINK about signing up with them, worst customer service, worst billing department and the worst of all there employees. Services work 2 days a month and they don't care about businesses. In June 2015 signed up with verizon for 2 phone lines and basic Internet for $89.99/Mo at my business "gas station" where we depend on them with all credit/debit  transactions, everything was great, so I decided to sign my other business location...
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FrontierComCares

FrontierComCares Good morning,
Please email us at askfrontier@ftr.com with the subject of ATTN Tim/Krystle right away. I'd like to have my team not only check the status of your recent rep...

My cable services was changed from Verizon to Frontier and before the end of the contract term, I called Frontier for a price quote. The sale rep confirmed special rate, upgrades including extra installation by the technician when on site, but the promise was never follow through. I then called (2nd time speaking to Sup) to resolve the discrepancy with more promises but never carry through? 3rd call was made within a few weeks after receiving a...
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FrontierComCares

FrontierComCares Good morning,
While we're glad to hear that your issue was finally able to be resolved by the last representative you worked with, the previous interactions are not what we...

Frontier is among the worst if not the worst company we have ever dealt with in our 70 years. One would NOT believe the trouble and unkept promises we've had with this Lousy Frontier Non-Communications. The most troublesome is we have received six (6) different bills in the last six (6) months for the EXACT same service. We'd drop this Lousy Frontier Non-Communication but in our area, our only other choice is Dish or DirectTV and we still have...
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1.0
I liked
  • Not a single service or product
#1002057

Verizon Wireless Internet Service Review

#971721
2.0
Made online payment. Recieved e-verification from Frontier. Funds cleared my bank the next day. Two days later services disconnected for non payment. Frontier rep defended their actions as appropriate because it may take Frontier up to FIVE days to record onto your account. WHAT???? TERRIBLE COMPANY TO GIVE YOUR MONEY TO!
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Texas State Charges Review

#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Short Review for December 06, 2016

#968315
1.0
They use a company called Sykes to handle there customer service. Worst trained people in the world . I used to work there. They're more concerned with selling you something than solving your problem. This is a requirement. Turnover is over 70% . They will hire any one with a pulse......
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Short Review for November 26, 2016

#961699
GOODBYE FIOS! For three years you were the best Internet/cable experience we ever had. Then those *** Yankees, Frontier Communications, took over and you were the worst since Dish Network! I despised Brighthouse Network when we were in Pinellas Co., but they will install in 24 hours while Frontier won't send a repair tech for 60 hours!
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I had Verizon for my tv, internet, and telephone/voicemail provider for 15 years. Never had a problem at all...not even when they started offering wifi. Everything worked perfectly all the time. When Frontier took over in April 2016, there were several glitches...like the widgets couldn't be loaded on the tv, the caller ID would no longer show up on the TV screen (even though we reset it after they took over), suddenly there were parental...
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Anonymous

Jim Butler That sounds just like Frontier. This company is so broken and dysfunctional that one is unable to adequately describe the poor service at every level. This company needs to ...

Strike 1: Gift Card promised never received. Strike 2: A 4 day wait for a repair/service. No cable, internet, and home phone for next 4 days...waiting for Strike 3, so I can go back to Brighthouse/Spectrum!
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FrontierComCares

FrontierComCares We're sorry to hear you haven't received your gift card yet and that you are having trouble with the service itself. We can have our team directly look into these issues if y...

Attn frontier communications: well ladies and gentlemen it's my turn to complain about frontier and there lack of service and integrity. My internet service has been out at least a month now and my modem needs replacing. I called about 3 weeks ago and they told me they would send a tecnician out. Wait time was 1 1/2weeks. Nothing no show so once again I set up appt again past week again no show or common courtesy call or modem. So basically I'm...
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FrontierComCares

FrontierComCares Good morning,
We apologize for the internet issues and would like to help look into your current appointment. Please send us an email directly to askfrontier@ftr.com with ...

This is the worst internet company in the history of the internet. (Really wish I was exaggerating) I pay for MAX speed for my area and only receive maybe 5 mpbs on a CLEAR, semi warm day...if it's remotely cold, forget about playing on Xbox live. Their customer service, once in a blue moon is terrific, otherwise, they are just as awful as their service. As for tech support, what a joke! As a 5 year old I knew more about "resolving" my issue...
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FrontierComCares

FrontierComCares Good morning,
We apologize for the trouble you've had with your DSL service and would like to look into these issues to see if we can help resolve them. Please send us an ...

1.7
I liked
  • That i sometimes have internet
I didn't like
  • Dishonest company
  • Cannot seem to fix the problem
  • Inconsistent product
#1000226
Overcharged!! They said I signed a contract with Verizon and I did not. I was offered that option if I wanted a Visa card. I chose no Visa card no contract! $189 bill and for 19 days I got back $56. I was promised all the same services that I received with Verizon when Frontier took over. I had rented quite a few movies before I found out they were no longer offering the points. So that was another lie. When Frontier took over from Verizon I...
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The people are very nice but their systems are perhaps the worst I have ever seen in my life. We have been with them for a year and have had to call them every month due to billing issues. The people we speak with really try to help but their hands are tied but the unreliability of their account system. We love the product. Such a shame but we are ready to give up.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the on-going billing issues you have experienced. We are here to help and can take a closer look into what has been going on. Please send us an...

NEVER IN MY LIFE HAVE I COME ACROSS A MORE UNPROFESSIONAL COMPANY. I HAVE BEEN WITHOUT MY ONLY PHONE SERVICE FOR OVER A WEEK, WHICH IS MY LANDLINE. I HAVE A DISABLED HUSBAND ON LIFE SUPPORTING MACHINES AND CAN NOT EVEN CALL 911 IF I HAD TO. I WOULD PUT MY DEATH OR MY HUSBANDS DEATH SOLELY ON THIS COMPANY. I HAD AN APPOINTMENT AND THEY MADE ME WAIT HOURS AND HOURS AND NEVER SHOWED UP. THEY DID NOT TELL ME THAT WHEN I GOT MY APPOINTMENT THAT THEY...
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1.0
I didn't like
  • Extreamly poor customer service
#999438