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I waited on the phone for over an hour to speak to a representative and am still waiting. I have a cell phone and do not want to waste my minutes with my phone up to my ear. You should be able to do better than this. REALLY ANNOYED. Iam really a really pissed.Best...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. You can schedule a call instead of calling yourself. On this page https://frontier.com/contact-us#/residential click on Schedule a Call Back. -Krystle

2.0
#1071444
I had them for 3 months. My service was almost hit or miss. I called probably 10 times, spent an hour plus on the phone each time, and still didn't work for more than 10 minutes. I canceled service, paid off my account and moved on. But no - then two weeks later they...
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#1071162
My internet has been down since June 13, couldn't get service until June 22. Tech came out installed new (probably refurbished) modem and it worked one day and went out again. My cell phone works off the internet so I have no phone. Complained to the President of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you are experiencing issue with your Internet service. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subject A...

#1070605

Frontier Communications Internet Service Review

Frontier Communications
#1027702
Frontier internet was not working working more than it was working. The signal was weak and multiple techs could not resolve the problem over the past two months. Frontier was again supposed to have a tech here yesterday 3/29/17. Frontier did not show up and I cancelled the service. I lost too much time with Frontier.
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Short Review on March 27, 2017

Frontier Communications
#1026200
1.0
Overbilling. Will never again do business with this company again.
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Frontier Communications Phone Service Review

Frontier Communications
#1025296
1.4
Caller ID and other features on my landline phone stopped working 3/34am and still out. Made report. They gave a fix date of 3/29!! Worst phone co. ever in Regondo Beach.
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Short Review on March 23, 2017

Frontier Communications
#1024564
1.0
They just pulled this with my mom saying frontier phone company was being changed to america phone company. Asked her to update all her info. Such scammers. Making sure now they did not get her switched
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We are a business. Our internet went down again today. Your field tech spent over 6 hours in our store trying to resolve the issue, only to be met with horrible service from your tier 1 and tier 2 techs. At one point, we were told we only had 1 DSL lines into our...
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When I called in a payment, all our premium channels disappeared. After numerous phone calls over the course of 5 days, we had some stations restored. Yesterday, I spent several hours on 3 different occasions trying to get STARZ back. I was repeatedly transferred...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you have our Internet service bundled with DISH, then they will need to assist you with your TV service. If you have Frontier TV, we can help you if you send an emai...

THEY LIE OR MISLEAD YOU. Get it in writing. I was a Verizon business customer that got bought up in the transfer and after the 2 year of honoring the Verizon contract I had, they lied to me about the price that they were going to charge me per month and got me to agree...
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#1069443
I called tech support on a Sunday night and explained the pixelating and intermittent scrambling of my fios tv. The guy on the phone was very helpful, and tried what he could from his end -- ultimately agreeing with my tentative assessment that the problem was with the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very happy to hear about your experience and that your issue was resolved! If you need any help in the future, we can be reached by email at AskFrontier@ftr.com an...

3.5
#1069225
Communications are the lifeblood of a business and my phone has not worked in a week. I am so upset, I can't stand it. No resolution in sight, even after numerous calls to them and they keep flaking after promising to come out. After the first phone call the day the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry that your phone service is down. We are here to help and can take a closer look into what is going on. Please send us an email to AskFrontier@ftr.com with th...

1.0
I liked
  • Verizon better
I didn't like
  • Incompetent
#1068920
I decided to transfer my tv/internet/home phone service back to Vios. Over a week ago I set the an appointment for installation today, 6/30/17 and they gave me a window of 8am to 12 pm. It is now 2:36 pm and I have not been contacted by anyone about when, or even if,...
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1.0
I didn't like
  • Not keeping appointment no notification
#1068334
Have called for service several times for faulty internet and phone service. Was given a service ticket..... they either never showed up on the scheduled day or I would receive a call that it was an area problem that has been fixed, of course it was not and the...
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1.0
#1068120