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I have been without internet service for over 2 weeks. I was on the phone with Dallas for over an hour as they tried to reach the California technicians for support and even they cannot get a hold of their own technicians. The right hand does not know what the left is...
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Why do I have to wait over 2 hrs for a representative? My billing has been all screwed up for months, I got a disconnect notice, and cannot get a hold of anybody. The worst customer services I have ever experienced in my life. I'm switching to Spectrum. Cannot be...
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Anonymous

Anonymous your right the worst customer experience i have ever had,been trying to get my bill resolved now for 4 months

Frontier Communications Customer Care Review
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they...
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Short Review for February 24, 2017, Pc_payment

#1013218
Frontier Com have over charged me every since I have been with them
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Frontier Communications Service Transfer Review

#1012979
1.6
Called to transfer our internet service and was given an 8 hr window. Waited 10 and nobody ever showed up. Not even a courtesy call letting us know they were unable to make the appointment. We called to cancel service (waited on hold for 30 minutes) they say it will be 24 hrs to cancel the transfer of service and then we have to call back again cancel service.
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Short Review for February 22, 2017, Pc_pricing

#1012512
Lost me then changed my price 5 times! Hours on the phone 17 times hungup on tryed to just pay more!!! Then pos mf! Raised again and lied and lied and lied then lost my contact! Iam in vip sales and this company made me sooooooooo mad! Never wrote a bad review not good
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Frontier Communications Internet Service Review

#1012070
1.0
Worst customer service we have ever had they do not show 3 days in a row no Internet service for a month and counting as soon as I find another carrier there gone if you are in the market don't stop at frontier they suck
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when i signed up for my new service, they skipped the positive identification form and I had to pay the consequences. they stopped my service, I had to pay my bill before it was due, I had to spend 5 hours the entire week to make sure why im not getting my service on...
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Well... it has been nearly a year since Frontier has taken over and there is some service, but never what I pay for. It is intermittent and spotty, slow, and unreliable. Unfortunately, I do not have time to make anymore appointments and wait for them to supposedly...
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My internet wasn't restored.  You have the worst service and customer service I have ever encountered.  I will make it this year's mission on social media and any other forum I can find to relay this to the world.  No wonder everyone in my Neighborhood app cautions...
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Internet svc disconnected in error in December now in end of February have still not been able to get reconnected no internet for 2 months. Have placed 3 orders and each order never completed because of wrong coding on order. Ever have bern able to get a supervisor on...
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Lost internet service on Monday, called Tuesday and was informed router was bad and new one would be delivered that Thursday. Called Friday and was told I had been lied to by first representative and no router order had been placed but tech was supposed to bring new...
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I get 4 different answers from 4 different people that work in the customer service department in billing. I don't know who to believe. One person tells me to pay. Another person says not to pay. And another person says that I paid too much and I am owed money for...
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I 100% agree with this review. Every time I call in, I am bounced from one department to the next only to be told I need to go back to where I started. We called in to review our bill and the person we spoke with said he could lower it and our next payemnt would be $30...
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Anonymous

Anonymous Frontier is very shaky to begin with, and their falling stock and customer RUNNING AS FAST AS POSSIBLE to other companies is fact, not fiction. The customer defection rate is ...