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Purchased the cable bundle even though I don't use the phone or television for the promised $400 gift card. It's been 4 months with actively checking my email for a so called "Amazon Gift Card". They said to check junk and spam folders. It's been 5 months and no gift...
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ronnaby
ronnaby

Wow, you actually was told about an Amazon promo? I was never even told about such a thing and today I get an email telling me that my amazon.com gift card number is ready to...

offconsumerpissed
off***sumer***ed

You didn't really sign up for multiple services that you won't use in order to get a rebate, did you?!? If so, they got you!

#1047979
Ordered new frontier service on 5/12/17. The salesman over the phone went over all the details, and when I wasn't decided on joining, he offered free HBO for 24 months. I agreed to that deal with that HBO promo. That Monday , my new service was installed. I asked the...
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gaffer45
gaffer45

This must their MO ,going through the same ordeal. How would you like to work like this? Lying, deceit is your job.

#1047619
Four times scheduled for same issue service. Four times stayed home from work to receive scheduled service. Four times no show...and no contact from Frontier. Lastest bill shows charges for services never received. This was a must come inside the home to perform...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your appointments were missed. We can certainly look into this for you and assist you with your service. Please send us an email to AskFrontier@ftr.com with ...

Short Review for March 27, 2017, Pc_payment

Frontier Communications
#1026200
1.0
Overbilling. Will never again do business with this company again.
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Frontier Communications Phone Service Review

Frontier Communications
#1025296
1.4
Caller ID and other features on my landline phone stopped working 3/34am and still out. Made report. They gave a fix date of 3/29!! Worst phone co. ever in Regondo Beach.
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Short Review for March 23, 2017, Pc_service

Frontier Communications
#1024564
1.0
They just pulled this with my mom saying frontier phone company was being changed to america phone company. Asked her to update all her info. Such scammers. Making sure now they did not get her switched
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Frontier Communications Fios Internet Service Review

Frontier Communications
#1024411
1.8
My internet speed is consistently half of what I am supposed to get every month. Techs have been sent out, in using their equipment (router), and have called numerous times. I bet if I paid only half of my bill each month Frontier would be upset.
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Frontier Communications - Internet quality horrible
Internet constantly drops connection all day every day. I pay for a package which is suppose to provide around 5mbps. My connection averages .6 mbps download speed. Absolutely useless but frontier is the only provider in my area. When you call for a repair tech average...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer. -Krissy

1.2
#1047194
Customer service reps are trained to be friendly and try to make you feel like you are important. However, they strike out every time I've had to call, which is often. Beware if you port your phone# over to another service. They terminate your account regardless of...
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1.0
#1047056
We called and got service set up and 2 days later no one ever showed up to install it. We called and were told they do not service our area...all the neighbors have it and how do you set it up and then no show and decide to tell us this after we call. Contacted the...
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Every month they get our bill wrong, since they have taken over. Each month we have to call and they have to adjust it. The service in inconsistent. They sold product without letting us know all details, such as you will go down from 3 phones to 2, as our new boxes...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had. If you need any further help with your service or bill, please send us an email to AskFrontier@ftr.com with the su...

My internet has been out since last week-- we called last week nobody showed up-- called again yesterday they said they never got a call then told us it was the motum which we told them we were pretty sure that was not the problem, they showed when I told them I wasn't...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your Internet was down. If you need any further help, please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can assist y...

1.0
#1045088
All our horrors began as Verizion was sold to Frontier The take over was completely botched on every level by Frontier 1 We had been in Limbo for over 3 mos not able see bill on TV system and bills have not been coming 2 When I called spoke to Frontier CS Agent right...
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1.7
I liked
  • Fios
I didn't like
  • Frontier is the worst company on the planet
  • Frontier communications take over of verizion fios
  • Frontier destroyed a great brand
#1044119
I HAD FRONTIER IN 2 OF MY HOUSES 1 WAS SWITCHED FROM VERNON AND I HAD NOUTHING BUT TROUBLE THE OTHER WAS IN ILLINOIS AND I TRIED TO GET INTERNET SERVICE AND THEY BILLED ME BUT I NEVER HAD IT WORK I CANCELED BOTH IN SEPTEMBER AND I AM STILL WATING FOR A REFUND I ALWAYS...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you have not yet received your refund. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can assist you with a resol...

1.0
I didn't like
  • Worst company i have had the displeasure to deal with
#1043826