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I cancelled my landline in early June 2017. June bill arrives, frontier owes me $15.52. July bill arrives, Frontier owes me $15.52. August bill arrives, Frontier owes me $15.52. 5 phone calls to Frontier, no resolution. 2 Emails to president of frontier & Customer...
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1.0
I liked
  • Did try once to contact me via phone
  • Left voicemail message
I didn't like
  • No resolution after 3 billing cycles
  • Very poor customer service
#1094771
In June 2017 I received a flyer at my home from Frontier. It offered triple play for 60 a month for 6 months and 90 a month for the next 18 months there was no contract an startz was included for free for two years. I called the number and they told me the channels...
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#1094485
I was quoted a locked in price for tv and internet for 2 years as well as promised a $150 amazon gift card but neither was honored! My charges went up considerably and never received the gift card. I've called in several times to be treated as if I'm lying on top of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear that you are having an issue with your bill and that you have not yet received your gift card. If you need any further assistance with this issue, pl...

#1093317

Frontier Communications Technical Support Review

Frontier Communications
#1037814
1.0
Details
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Technical Support Review

Frontier Communications
#1037762
1.0
Details
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Website

Frontier Communications Customer Care Review

Frontier Communications
#1037095
1.1
Details
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications Customer Care Review

Frontier Communications
#1034579
1.0
Details
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
We just had our services installed by frontier fios this week in Venice, Fl. It all went out today. We have been trying for HOURS to get someone on the line to speak to or get some idea when it will be fixed. We cannot even get a chat person online. Horrible service!!...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your services are down and that you have not been helped on the phone. If you need any further assistance with your service issues, please ...

2.7
#1092709
My issue goes back some 18 months when the company was Verizon in Tampa FL. Verizon charged me incorrectly for HBO services that I did not order. When I inquired about the charge and get a credit, a late fee was applied because I did not pay for what I did not order....
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h.kitchener
h.kitchener

Never pay for something you don't owe. Your experience is typical of that from a large provider like Frontier, Verizon, Sprint, etc. They simply don't care and provide terribl...

#1092611
They charged more on my bill than what they should have, I called to have it removed. They said for sure they will remove the extra $100.00 they should not charge. Frontier still took the $ out of my account so I put a stop payment on them. Then they tried to charge me...
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1.1
I liked
  • Long hold time
I didn't like
  • Total lack of care from phone rep
  • Not able to get service
  • Broken promises
#1092524
This place is an absolute rip off! We recently moved and were not familiar with services in the area. We called Frontier and they offered internet and phone services. They mailed us the router with instructions of how to install it. This took about two weeks to arrive,...
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1.1
I liked
  • False promises and guarantees
I didn't like
  • Being billed for services not provided
#1092481
My TV stations have black flashing lines, white flashing lines, inaudible sound. It's worse than Third World service.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that you are experiencing issues with your TV service. If you need any further assistance with your TV service issues, please send us an email t...

1.0
#1092051
During the last week of FEBRUARY 2017, I had a Frontier Tech/Sales Associate come to my residence and offered me the opportunity to save some money by switching to Frontier from Spectrum, he asked to see my Spectrum bill and said he could get me the same service for...
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I received an offer in the mail for the triple package (tv, internet, phone). I called to setup an appointment. First appointment was Aug 16, 2017 from 1:00 to 5:00. Nobody came and didn't even get a courtesy call. I called, not given any reason why they didn't come,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your appointments were missed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the ...

2.6
I didn't like
  • Having two appts for install and nobody came or called
  • Lack of care from managment
  • Off work 2 times and lied to me 3 times and dont have yet
#1091836