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From day one we tried to get service since we were cancelling w/ Spectrum. We had 6 scheduled dates for installation from Aug, 12, 24, Sept. 12, 29, Oct. 6 and finally Oct. 13. Each time we call to verify if they were coming they tell us that there is no order #, so we...
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1.0
I didn't like
  • Service unacceptable
  • Inability to make things right
#1122892
Spoke to a Customer Service representative about my bill. Because she could not answer the questions, she slammed the phone down in my ear. Customer Service should be very important to any business, but it appears not to be the case with Frontier. I wish I had another...
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Anonymous
Wayne Coker

Had service discussed July 25, 2017, still receiving monthly bill. Every month get on phone with customer service, each one assures me they can fix problem, have invested ove...

#1122407
After being loyal customers for years, cancelled service, only to have it re-installed after new company wasn't up to par. RETURNED new equipment in same week it was installed because viewing on the go programs wasn't working...spent DAYS speaking with different...
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I didn't like
  • Very poor level of servicer
  • Having to spend hours of my time to fix your error
  • Way they treat their customers
#1121827

Frontier Communications - Out for days

Frontier Communications
#1079245
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
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Frontier Communications - Horrible

Frontier Communications
#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
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Frontier Communications - Frontier review

Frontier Communications
#1077678
1.0
Details
Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
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Frontier Communications - Ridiculous termination fee

Frontier Communications
#1057222
Ridiculous termination fee. I have 11 months left on our contract I pay about $183 a month. They want to $ 2,600 for early termination fee
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I cancelled my service with Frontier as of September 7th. Since I had already gotten my bill for the full month, I decided to wait for the October bill to see the adjusted amount before making a payment. There wasn't any. When I called about it, I was told that...
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Anonymous
Anonymous

I cancel in aug paid bill in full n now they want money said I didn’t pay bill in full wtf why would I just paid a random number (amount) this company sucks n needs to be look...

1.0
I didn't like
  • Cost
#1120479
Cancelled service and was quoted an amount as my final bill by the representative. Turns out the amount the representative quoted was wrong and I ended up overpaying on my account. Had to wait 90 days for a refund. The refund came and it was a Citibank debit card with...
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#1120478
WARNING! Set top box DEADLY electrocution. Do not get Frontier tv/internet/phone! 4 months consistently out of service. Repair tech and Engineer found set top box leaking dangerously HIGH VOLTAGE that he was so afraid of he would be electrocuted he ask me to turn the...
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1.0
#1119605
Frontier could be the biggest liars on the planet. I was a customer in Florida who was acquired from Verizon FIOS. I was told I was under contract despite my prices going up over $40 a month. My advice to anybody out there is get rid of Frontier Communications if you...
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I opened a Frontier account a couple of years ago. No problem till this time last year when they raised the price of service and never notified me. I did not even know because they refused to send me a paper statement in the mail and had no internet access at the time....
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1.6
I didn't like
  • Sneaky
  • Very bad customer service
#1116994
Zero stars is the correct rating if i could give it.This is by far the worst company i have ever had to deal with. I suggest avoiding them at all costs, "you get what you pay for" definitely rings true. After 2 weeks, 15+ phone calls, and hours spent on hold I ended up...
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I have been a business customer since 2014. Business wifi rates are ridiculous with any carrier they really take advantage of small businesses but that is not the issue. The issue is, my wifi is down more often than it is up yet I still see the same monthly charges in...
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