Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Wasn’t even aware that I have an account with Frontier Communications! Receiving bills for a while and I kept calling them about it and they said they will take care of it and adjust the bill.

So now they sent me a bill for $700 and I called and they said that it was a Verizon account that was turned over to them so I’m contesting it with the Better Business Bureau since I have services with a different company and never had a contract with Frontier Communications or use Frontier Communications services. my advise would be to stay away from scam companies like Frontier Communications!!!

Product or Service Mentioned: Frontier Communications Account.

Reason of review: Not as described.

Monetary Loss: $800.

Preferred solution: Full refund.

I didn't like: Unethical business practices, Reliability, Be able to have all features i had with fios working again, People promising credits and call backs that never materialized, No service for 6 days and counting.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Sun City, California, United States #1220452

I had the same issue, their reps are liars and never correct the problem. I kept a phone log with names of the lying reps for future disputes. Might have recorded a few, possibly.

to Anonymous Garland, Texas, United States #1232988

they are thieves and I’m going to fight them over this bill

Fort Wayne, Indiana, United States #1219598
Frontier Communications Verified Representative

Hello. We are here to help and would like to take a closer look into this billing concern for you.

Please send us an email to with the subject ATTN: Tim/Krystle so my team can help with a resolution. -Krystle

to FrontierComCares Garland, Texas, United States #1232992

whatever! bunch of liars

You May Also Like