Frontier Communications
Reviews and Complaints
Worst service I've EVER experience
Preferred solution: Full refund
Frontier is the worst of the worst
Frontier Communications - Internet Service Review
The WORST service ever!
They charge you for a speed you never get and customer service sucks. They supposedly create trouble tickets that are never found an you stay at home waiting for a person that never shows up.
They keep passing you from one department to another and you have to repeat the story over and over and no one can fix the problem. STICK WITH BRIGHTHOUSE!!!
at least their customer service is better and they charge you for what you are getting. I'm paying for 150 mps speed and as you can see in the attached pic that is what I'm getting.
- Dsl service
- Repeatedly transfer me back and forth between depts
- Inability to resolve the problem
Preferred solution: Deliver product or service ordered
Frontier Communications - Dvr Tv Service Review
I miss Fios
Preferred solution: Let the company propose a solution
Frontier Communications - Customer Care Review
Monthly Billing Disputes
Every month that we call to dispute billing charges, and each rep has had a different approach to resolving this and the same pattern continues, and sometimes shows even more than the disputed charges - so much that the credit card company sends us an alert. Last call was on March 2, and the customer rep said that what previous reps were doing was wrong - just giving us credit for that month but never fixing what type of products we were subscribed to.
She even sent an email to summarize the "corrected version" which now shows 137.89$ plus taxes and any other applicable fees.
But then, our latest bills on 3/24/17 shows $299.74 and $210.33 ------------- March 2 resolution: 137.89$ plus taxes and any other applicable fees. -------------- Previous Balance 229.92 Payments Received Thru 3/23/17 -176.74 Other Charges & Credits -53.18 Balance Forward .00 New Charges 210.33 Billing Date 3/27/17 New Charges Due Date 4/20/17 TOTAL AMOUNT DUE $210.33 HOW DOES THAT MAKE SENSE TO THEIR ACCOUNTING AND BILLING DEPARTMENTS????
FRONTIER IS A VERY CHEAP COMPANY
Preferred solution: Full refund
Frontier Communications - Dsl Internet Service Review
Frontier Communications - Internet Installation Review
Not providing what I am paying for!
Preferred solution: Deliver product or service ordered
Frontier Communications - Customer Care Review
Frontier Fios TV and Internet Review
Preferred solution: Full refund
Frontier Communications - Fios Dvr Tv Service Review
- Prev
- 1
- ...
- 97
- 98
- 99
- 100
- 101
- ...
- 232
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello. I am sorry to hear about the Internet issues you have been experiencing.
We are here to help you.
Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist with a resolution. -Krystle