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Frontier Communications - From "No-contract" to Surprise 2-year agreement!
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...
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2.7
I liked
  • Fast install
  • Tech support fast
I didn't like
  • On demand sometimes pixilated
  • 1st bill was much higher than quoted
  • Locked into a 2 year contract after being told there was none
#1076465
Frontier Communications - Internet quality horrible
Internet constantly drops connection all day every day. I pay for a package which is suppose to provide around 5mbps. My connection averages .6 mbps download speed. Absolutely useless but frontier is the only provider in my area. When you call for a repair tech average...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can assist you with your Internet service. Please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer. -Krissy

1.2
#1047194
Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
#1039954
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1/2

Texas State Charges Review

Frontier Communications
#971504
1.0
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Frontier Communications - Simple Review #1466179190
1/1

Flight Confirmation E8J57D Review

Frontier Communications
#867353
2.7
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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Frontier Communications - Simple Review #1421800798
1/1

Frontier Communications Internet Service Review

Frontier Communications
#584705
2.2
I have had slow internet speeds for a couple months now. Service technician has been out twice to fix it and it is still slow. Last summer I was getting a steady average of 4 mbps and now I'm getting a steady average of 0.1 mbps. A *** slow speed and nobody is doing anything about it. I'm fed up with this ridiculous service. I've decided not to pay until it's fixed for a steady amount of time.
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Frontier Communications - Tv Service Review
5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry if you are experiencing an issue with your TV service. We are here to help and can certainly take a closer look into what is going on. Please send us an ema...

1.0
#1029389
Frontier Communications - Customer Care Review
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they...
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#1013464
I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you have had with your service. We are here to help and can take a closer look into what is going on. Please send us an email to Ask...

1.1
#991193
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my...
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1.0
I didn't like
  • Passive aggressive phone tactics
  • False advertising
#988804
Frontier Communications - Customer Care Review
I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Your Verizon account should've transferred to us, so you shouldn't have to start a new account unless there's something else causing the trouble. I'd like to off...

Frontier Communications - Internet Service Review
Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving 1/7th the internet speed i've been paying for. I pay for .7mbps download speed but recieve .1mbps. Sometimes i...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good afternoon. We are here to help and would like to take a closer look into this Internet service concern for you. Please send us an email to AskFrontier@ftr.com with the su...

1.7
#983783
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
Frontier Communications - Home Phone Service Review
I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

1.5
#982660