Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...Read more
- Fast install
- Tech support fast
I didn't like
- 1st bill was much higher than quoted
- Locked into a 2 year contract after being told there was none
- On demand sometimes pixilated
Internet constantly drops connection all day every day. I pay for a package which is suppose to provide around 5mbps. My connection averages .6 mbps download speed. Absolutely useless but frontier is the only provider in my area. When you call for a repair tech average...Read more
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...Read more
Frontier Communications - HORRIBLE!
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
Texas State Charges Review
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
Flight Confirmation E8J57D Review
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
Frontier Communications Internet Service Review
I have had slow internet speeds for a couple months now. Service technician has been out twice to fix it and it is still slow. Last summer I was getting a steady average of 4 mbps and now I'm getting a steady average of 0.1 mbps. A *** slow speed and nobody is doing anything about it. I'm fed up with this ridiculous service. I've decided not to pay until it's fixed for a steady amount of time.
5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!Read more
A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the contractor on site who was hired by Frontier, and the foreman said they would...Read more
I didn't like
- Arrogant and thoughtless
- Rogue construction practices
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they...Read more
I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio...Read more
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my...Read more
I didn't like
- Passive aggressive phone tactics
- False advertising
I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be...Read more
Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving 1/7th the internet speed i've been paying for. I pay for .7mbps download speed but recieve .1mbps. Sometimes i...Read more
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