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Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
#1039954
Frontier Communications - Tv Service Review
5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry if you are experiencing an issue with your TV service. We are here to help and can certainly take a closer look into what is going on. Please send us an ema...

1.0
#1029389
Frontier Communications - Damaged real estate
Frontier Communications - Damaged real estate
A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the contractor on site who was hired by Frontier, and the foreman said they would...
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1.0
I didn't like
  • Rogue construction practices
  • Arrogant and thoughtless
#1016006

Texas State Charges Review

Frontier Communications
#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Flight Confirmation E8J57D Review

Frontier Communications
#867353
2.7
Frontier Communications - Simple Review #1466179190
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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Frontier Communications Internet Service Review

Frontier Communications
#584705
2.2
Frontier Communications - Simple Review #1421800798
1 of 1
I have had slow internet speeds for a couple months now. Service technician has been out twice to fix it and it is still slow. Last summer I was getting a steady average of 4 mbps and now I'm getting a steady average of 0.1 mbps. A *** slow speed and nobody is doing anything about it. I'm fed up with this ridiculous service. I've decided not to pay until it's fixed for a steady amount of time.
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Frontier Communications Customer Care Review
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they...
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#1013464
I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the issues you have had with your service. We are here to help and can take a closer look into what is going on. Please send us an email to Ask...

1.1
#991193
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my...
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1.0
I didn't like
  • Passive aggressive phone tactics
  • False advertising
#988804
Frontier Communications Customer Care Review
I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,Your Verizon account should've transferred to us, so you shouldn't have to start a new account unless there's something else causing the trouble. I'd like to off...

Frontier Communications - Never go to this company again ( frontier communication)
the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install) and then when the monthly payment that i receipted $206.60 which is $64 for the montly and the rest is for the install. I tried...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about this billing issue. We can certainly assist you with a resolution. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

1.0
#976703
Frontier Communications - Overbilled and confounded. 20 hours of chat, phone calls, emails with no correction!
Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly assist you with your bill. Please send us an email so our team can help. -Krystle

2.1
I liked
  • Chat on website
I didn't like
  • Failure to make things right
  • Entire experience
  • Raising price above promo price while still on plan
#968308
Frontier Communications Customer Care Review
Frontier has the worst customer service ever. I mean if you buy out a company beat their standards of customer care. Dont make your new clients wish for their return.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your experience with our customer service. We are here to help you with any issues you may be experiencing. If you are need any assistance, ple...

1.0
#961002