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Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they turned off my service a week before my 3rd bill due because they never took off the inflated amount. Took me 4 hours on phone for over 2 days this time to straighten it out. I...
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#1013464
I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio skips. I was without service for 5 days and no credit was given.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the issues you have had with your service. We are here to help and can take a closer look into what is going on. Please send us an email to Ask...

We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my father was there ALL DAY waiting for someone to arrive which caused us to have to call again and reschedule. We are tired of calling MULITIPLE times escalating issues to management...
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1.0
I didn't like
  • Passive aggressive phone tactics
  • False advertising
#988804

Texas State Charges Review

#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Flight Confirmation E8J57D Review

#867353
2.7
Frontier Communications - Simple Review #1466179190
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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internet speed Review

#584705
2.2
Frontier Communications - Simple Review #1421800798
1 of 1
I have had slow internet speeds for a couple months now. Service technician has been out twice to fix it and it is still slow. Last summer I was getting a steady average of 4 mbps and now I'm getting a steady average of 0.1 mbps. A *** slow speed and nobody is doing anything about it. I'm fed up with this ridiculous service. I've decided not to pay until it's fixed for a steady amount of time.
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I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be on hold for over an hour, waiting to connect to an operator, and I got through tonight, but as you can see my screen shot, again, 1 hour. I was transfered 4 times. I have no...
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FrontierComCares

FrontierComCares Good morning,
Your Verizon account should've transferred to us, so you shouldn't have to start a new account unless there's something else causing the trouble. I'd like to...

Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving 1/7th the internet speed i've been paying for. I pay for .7mbps download speed but recieve .1mbps. Sometimes i get lucky amd get up to .3mbps.
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FrontierComCares

FrontierComCares Good afternoon. We are here to help and would like to take a closer look into this Internet service concern for you. Please send us an email to AskFrontier@ftr.com with the su...

I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days later, I was still getting the message that it was not a valid number when I called my old phone number. I called Frontier and waied on hold for 35 minutes. When I reported that...
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FrontierComCares

FrontierComCares Good morning,
If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look ...

the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install) and then when the monthly payment that i receipted $206.60 which is $64 for the montly and the rest is for the install. I tried to contact the customer service and this is the first time ever I have talk with the customer like I talk to my toilet. They dont do anything, I told them that I have an evidence...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about this billing issue. We can certainly assist you with a resolution. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me to collections, turned it back on, then over billed us again! I called today and was told CUSTOMERS ARE STRESSING HER OUT! Moments later when she offered to try and resubmit a $100...
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FrontierComCares

FrontierComCares Hello. We can certainly assist you with your bill. Please send us an email so our team can help. -Krystle

2.1
I liked
  • Chat on website
I didn't like
  • Failure to make things right
  • Poor communication
  • Dishonesty
#968308
Frontier has the worst customer service ever. I mean if you buy out a company beat their standards of customer care. Dont make your new clients wish for their return.
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about your experience with our customer service. We are here to help you with any issues you may be experiencing. If you are need any assistance, ple...

1.0
#961002

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Companies similar to Frontier Communications

They charge you for a speed you never get and customer service sucks. They supposedly create trouble tickets that are never found an you stay at home waiting for a person that never shows up. They keep passing you from one department to another and you have to repeat the story over and over and no one can fix the problem. STICK WITH BRIGHTHOUSE!!! at least their customer service is better and they charge you for what you are getting. I'm...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the Internet issues you have been experiencing. We are here to help you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: ...

1.1
I didn't like
  • Inability to resolve the problem
  • Dsl service
  • That no one comes after i am absent to my work
#955485