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Frontier Communications - Damaged real estate
Frontier Communications - Damaged real estate
A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the contractor on site who was hired by Frontier, and the foreman said they would...
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1.0
I didn't like
  • Arrogant and thoughtless
  • Rogue construction practices
#1016006
Frontier Communications Customer Care Review
Had an awful time getting service on they were supposed to have me on from nov 10th didnt happen til dec 3rd. I have had an $300 bill each month first 3 months supposed to be $121. They said they fixed it wach time. NO THEY HAVENT. I have a paid in full conf.# and they...
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I was forced to switch to Frontier because they bought Verizon in California. I have had a service tech to my home and the product is still unwatchable. Dvr is worthless. I record games only to come home and find that the recording is unwatchable. Screen freeze, audio...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the issues you have had with your service. We are here to help and can take a closer look into what is going on. Please send us an email to Ask...

Frontier Communications Tv Service Review

#1029389
1.0
Frontier Communications - Simple Review #1491265467
1 of 1
5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!
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Texas State Charges Review

#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Flight Confirmation E8J57D Review

#867353
2.7
Frontier Communications - Simple Review #1466179190
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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Frontier Communications Internet Service Review

#584705
2.2
Frontier Communications - Simple Review #1421800798
1 of 1
I have had slow internet speeds for a couple months now. Service technician has been out twice to fix it and it is still slow. Last summer I was getting a steady average of 4 mbps and now I'm getting a steady average of 0.1 mbps. A *** slow speed and nobody is doing anything about it. I'm fed up with this ridiculous service. I've decided not to pay until it's fixed for a steady amount of time.
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Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my...
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1.0
I didn't like
  • False advertising
  • Passive aggressive phone tactics
#988804
Frontier Communications Customer Care Review
I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,Your Verizon account should've transferred to us, so you shouldn't have to start a new account unless there's something else causing the trouble. I'd like to off...

Frontier Communications Internet Service Review
Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving 1/7th the internet speed i've been paying for. I pay for .7mbps download speed but recieve .1mbps. Sometimes i...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good afternoon. We are here to help and would like to take a closer look into this Internet service concern for you. Please send us an email to AskFrontier@ftr.com with the su...

Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

Frontier Communications - Never go to this company again ( frontier communication)
the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install) and then when the monthly payment that i receipted $206.60 which is $64 for the montly and the rest is for the install. I tried...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about this billing issue. We can certainly assist you with a resolution. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Kr...

Frontier Communications - Overbilled and confounded. 20 hours of chat, phone calls, emails with no correction!
Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got and never had a service call plus higher monthly rate than agreed to by $45 a month. They cut service and sent me...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. We can certainly assist you with your bill. Please send us an email so our team can help. -Krystle

2.1
I liked
  • Chat on website
I didn't like
  • Dishonesty
  • Poor communication
  • Raising price above promo price while still on plan
#968308
Frontier Communications Customer Care Review
Frontier has the worst customer service ever. I mean if you buy out a company beat their standards of customer care. Dont make your new clients wish for their return.
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about your experience with our customer service. We are here to help you with any issues you may be experiencing. If you are need any assistance, ple...