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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous

Frontier sucks in Roanoke IN Is there any real class action lawsuit?gibbermcgee at juno.com

Anonymous

Anonymous I have the same issue so sign me up as well. dklaue@yahoo.com

Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous

Anonymous I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares

FrontierComCares Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
  • Anything about this company at all not the people practices
#905310
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous

Tommy I have the same problems you have and received the exact nasty service you have right here in WV. I was paying $34.99 per month but they even raised that to $49.99 and still ...

Anonymous

Anonymous I think dial up has better service than frontier

1.0
I liked
  • Local company
I didn't like
  • Very bad customer service
  • Poor service
  • False representation
#600563

Texas State Charges Review

#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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Refund Policy Review

#621588
1.0
Yet another communication company owes me a refund. Frontier just told me it takes 90 days to receive a refund!!! Say what??? Are they willing to wait 90 days if you owe them?? This is not acceptable.
Comment
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Flight Confirmation E8J57D Review

#867353
2.7
Frontier Communications - Simple Review #1466179190
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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Frontier Communications Customer Care Review

#1014401
1.0
Was billed triple what I owed. Rude, disrespect online and on phone. I sent certified letters proving I was in the right, cashed checks ect. Frontier did NOTHING to resolve this error on their part
Comment
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Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
Frontier Communications - Frontier Try Being Honest
To Frontier Communications, As a internet service provider across the United States of America, you lay claim to the largest rural provider of Internet, and Telecommunications. While you are quite content with bolstering your record with the occasional positive comment...
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Anonymous

Anonymous I AM TOTALLY WITH YOU ON EVERYTHING YOU SAID,VERY WELL. SAID.I AM SURE THERE IS THOUSANDS OF US THAT FEEL THE SAME WAY. FRONTIER IS THE WORST COMPANY I HAVE EVER DEALT WITH.

user47340155

user47340155 Spot on, I keep getting on the wrong server (Charter) and speed goes way down. It takes several power cycles to get on the correct server (In L.A.) then service returns to nor...

Had HORRIBLE service for the 3 years that I had the account. The two year contract for phone and internet service began on August 9th of 2009. In 2011, I looked to see when my cancellation date was, I saw that my phone account ended in February and my internet...
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Anonymous

Anonymous Frontier Television programming is "much ado about nothing" - hundred channels and nothing worth watching

Anonymous

Anne I'm lucky in the respect that I cancelled within the first 30 days when my download speed suddenly dropped from 3.0 Mbps at install to 1.5 Mbps (and less) within 24 hours afte...

This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
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FrontierComCares

FrontierComCares Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

1.0
I didn't like
  • Anything that has transpired since i have had this issue
#917163
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...
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Anonymous

Anonymous Did they allow you to disconnect? Did they continue to bill you after your disconnect? Are they threatening to send your bill to a collector even through it was incorrect? I ...

These guys are so unprepared for the change over, their website crashed, you cannot login as you need a pin and it says Verizon Customers: Your Verizon PIN cannot be used to verify your Frontier account. Please use the “Send me an Access Code” option to have an Access...
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Anonymous

Anonymous That is their customer service as a whole. Dumb and Dumber

Anonymous

Anonymous In the same boat. I cannot login to HBO Go because I need a Frontier account. I can't create an account till I get a pin. I called customer support and they cannot give me the...

1.0
I didn't like
  • Poor communication
  • Process
  • Support
#821345
Frontier Communications - 2 years of Awful Service and Lies
Frontier Communications - 2 years of Awful Service and Lies
Frontier Communications - 2 years of Awful Service and Lies
Frontier Communications - 2 years of Awful Service and Lies
Frontier Communications has to be the worst Internet provider there is. For the past 2 years now we have put up with either no Internet service at all for up to 20 days a month, or speeds so slow that Dial Up would be a better option. Pages don't load at all, or...
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Anonymous

Drew Wow that sucks! I've not had any recent issues with them and I use a lot of bandwidth around 1.8TB per month on frigging Netflix. I had one billing issue, but after chatting w...

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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I cancelled my service in August but I am still being billed! Customer Service is like talking to a deaf dog. My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after...
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1.2
I didn't like
  • Lack of access to previously purchased movies
  • Pixillated reception
  • Poor customer service
#914659