filters
state:
Show
city:
Show
category:
Show
product:
Show
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
Read more
Anonymous

Anonymous Signed up for Frontier Communications FIOS Internet service for the introductory price of $39.95. When the installer came, he tried to install DSL. Bait and switch. I rejected...

Anonymous

Mary M We've had the same bad experience with Frontier. Is there a class action lawsuit happening? We'd like to file as well.

I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
Read more
Anonymous

Sharon Somebody Out There I Would Like My Preloaded Stuff Put Back On MY Computer.

Anonymous

Anonymous I am having the same exact issue with dropped connection!! I have 4 scheduled appountments to have them come out but always get a no show!! Got the same line on the superviso...

1.0
I liked
  • Local company
I didn't like
  • Very bad customer service
  • False representation
  • Poor service
#600563
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
Read more
Anonymous

Anonymous I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Anything about this company at all not the people practices
  • Feeling cheated
  • Your company
#905310

Frontier Communications Tv Service Review

#1029389
1.0
Frontier Communications - Simple Review #1491265467
1 of 1
5 minutes before the end of the show. Picture freeze restart the whole *** thing. Never seen anything like this before. Frontier sucks! Terrible!!!!
Comment Be first to start a discussion
Show

Short Review for April 08, 2017, Other

#1031571
1.0
I can not belive they are allowed a license to operate.
Comment Be first to start a discussion
Show

Frontier Communications Dsl Internet Service Review

#1022358
1.0
Worst dsl internet ever, disconnects every few minutes. Just typed long explanation and when submitted said wifi disconnected. Lol what am i paying for?
Comment Be first to start a discussion
Show

Frontier Communications Bundle Review

#1031462
1.0
i only get internet and phone its supposed to be 59.00 my bill every month is over 240.00. i have coworkers going through the same thing with this co.
Comment Be first to start a discussion
Show
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

1.0
I didn't like
  • Anything that has transpired since i have had this issue
#917163
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...
Read more
Anonymous

Anonymous Did they allow you to disconnect? Did they continue to bill you after your disconnect? Are they threatening to send your bill to a collector even through it was incorrect? I ...

I had Verizon for my tv, internet, and telephone/voicemail provider for 15 years. Never had a problem at all...not even when they started offering wifi. Everything worked perfectly all the time. When Frontier took over in April 2016, there were several glitches...like...
Read more
Anonymous

Jim Butler That sounds just like Frontier. This company is so broken and dysfunctional that one is unable to adequately describe the poor service at every level. This company needs to ...

Why do you keep playing the penguin commercial that cost a dollar fifty to make and the keyboard cat commercial over and over and over again you're driving people crazy is not right. You guys are idiots.
Read more
Anonymous

Anonymous Have had enough of it. We are switching to Diect TV.

Anonymous

Anonymous My TV is off until late they remove those commercials.......I should take this as a sign to cancel my account.

I cancelled my service in August but I am still being billed! Customer Service is like talking to a deaf dog. My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after...
Read more
1.2
I didn't like
  • Pixillated reception
  • Poor customer service
  • Lack of access to previously purchased movies
#914659
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
Frontier Communications - Horrible customer service...bill gets higher every month.
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my...
Read more
1.0
I didn't like
  • False advertising
  • Passive aggressive phone tactics
#988804
This is the worst internet company in the history of the internet. (Really wish I was exaggerating) I pay for MAX speed for my area and only receive maybe 5 mpbs on a CLEAR, semi warm day...if it's remotely cold, forget about playing on Xbox live. Their customer...
Read more
FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Good morning,We apologize for the trouble you've had with your DSL service and would like to look into these issues to see if we can help resolve them. Please send us an emai...

1.7
I liked
  • That i sometimes have internet
I didn't like
  • Being ripped off
  • Dishonest company
  • Inconsistent product
#1000226