April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...Read more
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...Read more
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...Read more
Texas State Charges Review
by anonymous #971504
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
Refund Policy Review
by gizmosmommy #621588
Yet another communication company owes me a refund. Frontier just told me it takes 90 days to receive a refund!!! Say what??? Are they willing to wait 90 days if you owe them?? This is not acceptable.
Flight Confirmation E8J57D Review
by anonymous #867353
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
To Frontier Communications, As a internet service provider across the United States of America, you lay claim to the largest rural provider of Internet, and Telecommunications. While you are quite content with bolstering your record with the occasional positive comment...Read more
Had HORRIBLE service for the 3 years that I had the account. The two year contract for phone and internet service began on August 9th of 2009. In 2011, I looked to see when my cancellation date was, I saw that my phone account ended in February and my internet...Read more
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...Read more
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...Read more
These guys are so unprepared for the change over, their website crashed, you cannot login as you need a pin and it says Verizon Customers: Your Verizon PIN cannot be used to verify your Frontier account. Please use the “Send me an Access Code” option to have an Access...Read more
Frontier Communications has to be the worst Internet provider there is. For the past 2 years now we have put up with either no Internet service at all for up to 20 days a month, or speeds so slow that Dial Up would be a better option. Pages don't load at all, or...Read more
I cancelled my service in August but I am still being billed! Customer Service is like talking to a deaf dog. My entire previously purchased Fios library was never available despite repeated calls (that usually took over an hour to connect) to tech. support. So after...Read more