April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...Read more
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...Read more
- Local company
I didn't like
- False representation
- Very bad customer service
- Poor service
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...Read more
Frontier Communications - System and hardware look good but don't work
4th day since the installation. Out of service more than in service. Just cannot depend on this company.
Frontier Communications - Internet is down
My internet is down right now. I’ve tried to reboot, but it’s not working! I live in Kennewick, Washington. I wonder how many others don’t have internet right now.
Frontier Communications - Slow and broken promises
Our Internet is very slow and i was told it was my computer. That's not the case. I'm being charged for a phone line I was told was free and i was told I'd get a $200 gift card for Amazon, which had not happened.
Frontier Communications - HORRIBLE!
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...Read more
Where do I start? First i known by the initial experience this wasn’t going to be pretty. It took me over a month and a half just to get service. Each time I would call, no one could find an order number, my name, address, social, or anything. When they finally found...Read more
On Wednesday, 11/29/2017, at 9:50 am, we lost all our Frontier Services; phone, cable and internet. I tried to re-boot, nothing happened. I called Frontier; waited on "hold", 7+ minutes, called back, on "hold" 8+ minutes, called back, finally got someone to answer at...Read more
Once again Frontier lied to me and provided horrible support. Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the...Read more
- Internet speed
- Quality of picture
I didn't like
- Customer service did not care about customer
- Pricing too high
- Lack of knowledge by employees
WARNING! Set top box DEADLY electrocution. Do not get Frontier tv/internet/phone! 4 months consistently out of service. Repair tech and Engineer found set top box leaking dangerously HIGH VOLTAGE that he was so afraid of he would be electrocuted he ask me to turn the...Read more
IN MID SEPT. 2017, I DECIDED TO SWITCH OVER FROM OPTIMUM TO FRONTIER CABLE TV, BECAUSE THE FRONTIER REPRESENTATIVE TOLD ME HOW MUCH MONEY I COULD SAVE. HIS NAME IS TIM. HE PROMISED ME THAT I WOULD RECEIVE ENCORE, STARZ AND HBO FOR MY PREMIUM CHANNELS. HE SAID THE TOTAL...Read more
I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...Read more
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