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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five...
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Anonymous

Randyincharge I'll join as well. My wife and I have been trying to deal with their bad service for months now. We were told we could not be released from our contract even though we had no ...

Anonymous

Disgruntled Customer I have a 2nd home in Florida that is not used very often and have been trying to cancel the Frontier service for months. Have spent many hours on the phone with this crooked c...

I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not drop or disconnect. I depend on the internet due to the fact I am a student, an online student at that. I am also a huge online gamer on my free time so with that being said I...
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Anonymous

Tommy I have the same problems you have and received the exact nasty service you have right here in WV. I was paying $34.99 per month but they even raised that to $49.99 and still ...

Anonymous

Anonymous I think dial up has better service than frontier

1.0
I liked
  • Local company
I didn't like
  • Poor service
  • False representation
  • Very bad customer service
#600563
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my requirements, but they ended up billing $347.00/ month instead of $84.99. Now I am going through the tremendous amount of hassles to solve this issue. When I talked to them some rep...
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Anonymous

Anonymous I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares

FrontierComCares Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Feeling cheated
  • Anything about this company at all not the people practices
  • Your company
#905310

Texas State Charges Review

#971504
1.0
Frontier Communications - Simple Review #1481527611
Frontier Communications - Simple Review #1481527611
1 of 2
I am so Ready to sue this company ! They are charging different amount on Texas State Taxes for customers that live in Rowlett versus Garland. Arent state taxes charges suppose to be the same for all Customers in Texas? Or it is just because one customer is american and the other is hispanic?
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refund policy Review

#621588
1.0
Yet another communication company owes me a refund. Frontier just told me it takes 90 days to receive a refund!!! Say what??? Are they willing to wait 90 days if you owe them?? This is not acceptable.
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Flight Confirmation E8J57D Review

#867353
2.7
Frontier Communications - Simple Review #1466179190
1 of 1
I cancelled my flight in error, within seconds i called frontier about my error. I was told that they couldn't reverse error and I'm billed 99.00 for each person under my reservation. Which is 2 people under my reservation.
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Frontier Communications Technical Support Review

#935197
1.5
I paid for an upgraded dvr box to record multiple shows at once i received the box on April 1 and since that day up until now after several phone calls they still havent sent a technician out to fix the error codes my new box is saying . SHAME ON YOU VERIZON
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To Frontier Communications, As a internet service provider across the United States of America, you lay claim to the largest rural provider of Internet, and Telecommunications. While you are quite content with bolstering your record with the occasional positive comment left on Facebook, this is where your customer interaction stops. This is not an attempt to belittle any single individual. I do not aim to cast doubt upon your subscribers, nor...
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Anonymous

Anonymous I AM TOTALLY WITH YOU ON EVERYTHING YOU SAID,VERY WELL. SAID.I AM SURE THERE IS THOUSANDS OF US THAT FEEL THE SAME WAY. FRONTIER IS THE WORST COMPANY I HAVE EVER DEALT WITH.

user47340155

user47340155 Spot on, I keep getting on the wrong server (Charter) and speed goes way down. It takes several power cycles to get on the correct server (In L.A.) then service returns to nor...

Had HORRIBLE service for the 3 years that I had the account. The two year contract for phone and internet service began on August 9th of 2009. In 2011, I looked to see when my cancellation date was, I saw that my phone account ended in February and my internet account ended in August. When I questioned customer service about it, they insisted I started the services on 2 different dates. Incorrect - I had moved into my home on August 8th,...
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Anonymous

Anonymous Frontier Television programming is "much ado about nothing" - hundred channels and nothing worth watching

Anonymous

Anne I'm lucky in the respect that I cancelled within the first 30 days when my download speed suddenly dropped from 3.0 Mbps at install to 1.5 Mbps (and less) within 24 hours afte...

This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in this instance I can honestly say I have never been more frustrated with a company than I am with Frontier right now. I will first copy and paste and E mail to your company I sent...
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FrontierComCares

FrontierComCares Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

1.0
I didn't like
  • Anything that has transpired since i have had this issue
#917163
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with technician. May 15th no technician and no equipment and no service. And so the saga begins. Calls, calls, more calls, started a call while I was in Miami, after multiple transfers and...
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Anonymous

Anonymous Did they allow you to disconnect? Did they continue to bill you after your disconnect? Are they threatening to send your bill to a collector even through it was incorrect? I ...

These guys are so unprepared for the change over, their website crashed, you cannot login as you need a pin and it says Verizon Customers: Your Verizon PIN cannot be used to verify your Frontier account. Please use the “Send me an Access Code” option to have an Access code sent to the email or contact phone number from your Verizon account." But there is no option to generate a Pin Number. Here is my conversation with their Online Chat: [Kyle]...
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Anonymous

Anonymous That is their customer service as a whole. Dumb and Dumber

Anonymous

Anonymous In the same boat. I cannot login to HBO Go because I need a Frontier account. I can't create an account till I get a pin. I called customer support and they cannot give me the...

1.0
I didn't like
  • Website
  • Poor communication
  • Support
#821345
Like everyone else, I have had nothing but problems with my FIOS phone, internet and TV since Verizon forced us on Frontier. Simply the worst customer service I have ever experienced! I have called 3 times and been hung up on after waiting for 30 minutes to an hour. When I finally spoke to an agent, I could not understand him as his English was so poor. I finally got sick of his script he was reading from and asked to speak to a supervisor. ...
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Anonymous

Anonymous How can I and 4 others join this class action lawsuit? e mail : qltb1958@aol.com

Anonymous

Anonymous I am not part of the Verizon/Frontier merge, BUT I have been a Frontier customer since they bought this market area from Citizens Communication more than 10 years ago. I can t...

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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Companies similar to Frontier Communications

Frontier Communications has to be the worst Internet provider there is. For the past 2 years now we have put up with either no Internet service at all for up to 20 days a month, or speeds so slow that Dial Up would be a better option. Pages don't load at all, or the service drops every 5 minutes. When you call, after a 30 minute wait, it's the same old song and dance with a repair ticket, and a "technician" will have it repaired in 3 to...
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Anonymous

Drew Wow that sucks! I've not had any recent issues with them and I use a lot of bandwidth around 1.8TB per month on frigging Netflix. I had one billing issue, but after chatting w...