filters
state:
Show
city:
Show
product:
Show
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
Read more
Anonymous
TB

I would also like to be added to a class action lawsuit against frontier. I didn't have a contract with Verizon when the took over and they dropped the internet speeds when th...

Anonymous
Anonymous

Frontier are the bottom-feeders, the worst of the worst.

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
Read more
Anonymous
Anonymous12

I am in the same situation, I need it for school and I play online games as well. I am constantly kicked out of my gaming sessions and my homework doesn't save and I lose all ...

Anonymous
Anonymous

I've had for 4-5 Yes now & every weekend it drops signal when our guests are using!! $85/month to have phone & DSL when DSL doesn't work & Frontier knows it is called stealing...

1.0
I liked
  • Local company
I didn't like
  • False representation
  • Poor service
  • Very bad customer service
#600563
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
Read more
Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Feeling cheated
  • Your company
#905310
Frontier Communications - HORRIBLE!
1/1

Frontier Communications - HORRIBLE!

Frontier Communications
#1108644
1.0
Details
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Almost a month they still haven’t set me up with Internet

Frontier Communications
#1113236
1.0
Details
Almost a month they still haven’t set me up with Internet. These people are so incompetent they say all our computer tells us that we cannot book you for another appointment for two weeks they’ve now told me this twice these people need to get their heads out of their *** before they go out of business
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Too many customers for their service.

Frontier Communications
#1112172
1.2
Details
I called tech support. The guy checked the amount of customers online. It was 181% of capacity!! Their internet sucks. I'm cancelling. I can hardly ever get online so there is no reason to pay $35.00 a month for nothing!! I hate their service.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Phone service

Frontier Communications
#1102597
1.0
Details
I can not use my phone in my house. I was told over and over they would get it fix . Their fix for better not good was for me to buy a 300.00 unit a power boster. Its better but not good my any means. And if my wfi goes out so my phone.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can ...

1.0
#1089265
Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
#1039954
I received an offer in the mail for the triple package (tv, internet, phone). I called to setup an appointment. First appointment was Aug 16, 2017 from 1:00 to 5:00. Nobody came and didn't even get a courtesy call. I called, not given any reason why they didn't come,...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your appointments were missed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the ...

2.6
I didn't like
  • Having two appts for install and nobody came or called
  • Whole experience so far with frontier
  • Paper stated you demand the best we deliver it but that a lie
#1091836
Frontier Communications - From "No-contract" to Surprise 2-year agreement!
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...
Read more
2.7
I liked
  • Fast install
  • Tech support fast
I didn't like
  • 1st bill was much higher than quoted
  • Locked into a 2 year contract after being told there was none
  • On demand sometimes pixilated
#1076465
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...
Read more
3.2
I liked
  • Att uverse
I didn't like
  • Frontier
#1086297

Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
More
I recently called Frontier for a new quote on cable and internet. After about an hour on the phone with Christina, I got the quote to $50 a month with two DVR boxes. When I received the email from Frontier confirming my order. It said 65 a month. So I called back to...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you had on the phone. If you need any further assistance with your order, please send us an email to AskFrontier@ftr.com with th...