April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...Read more
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...Read more
- Local company
I didn't like
- False representation
- Very bad customer service
- Poor service
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...Read more
Frontier Communications - Horrible
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
Frontier Communications - HORRIBLE
Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is Frontier!!!
Frontier Communications - Worst service
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can disconnect quick but cannot fix a simple address, I hope someone is embarrassed by this but probably not!!
Frontier Communications - Out for days
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...Read more
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...Read more
I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic...Read more
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...Read more
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...Read more
- Fast install
- Tech support fast
I didn't like
- On demand sometimes pixilated
- 1st bill was much higher than quoted
- Locked into a 2 year contract after being told there was none
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...Read more
Communications are the lifeblood of a business and my phone has not worked in a week. I am so upset, I can't stand it. No resolution in sight, even after numerous calls to them and they keep flaking after promising to come out. After the first phone call the day the...Read more
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