filters
state:
Show
city:
Show
category:
Show
product:
Show
April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
Read more
Anonymous
Scott

Please add me to this suit. Just sent an e-mail to be added. I'm totally disabled and they have turned off all my services, from them even thought I put money towards my bill ...

Anonymous
Kellie schmidt

Please add me to this class action suit.

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
Read more
Anonymous
Sharon

Somebody Out There I Would Like My Preloaded Stuff Put Back On MY Computer.

Anonymous
Anonymous

I am having the same exact issue with dropped connection!! I have 4 scheduled appountments to have them come out but always get a no show!! Got the same line on the superviso...

1.0
I liked
  • Local company
I didn't like
  • False representation
  • Very bad customer service
  • Poor service
#600563
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
Read more
Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310

Frontier Communications - Ridiculous termination fee

Frontier Communications
#1057222
Ridiculous termination fee. I have 11 months left on our contract I pay about $183 a month. They want to $ 2,600 for early termination fee
Comment Be the first to start a discussion
Show

Frontier Communications - Frontier internet is garbage

Frontier Communications
#1043577
1.0
Disconnects at least 3 or more times a day, or I'll not have service at all for hours at a time, or I'll be able to connect for 5 seconds to 30 min. Their tech support is about as good as calling a 3 your old. They're poorly trained, have no idea what to look for except going through the basics... Like I haven't reset my router before I called. Do not get frontier, it's cheap for a reason!
Comment Be the first to start a discussion
Show

Frontier Communications - Sucks

Frontier Communications
#1065016
For some reason the TV wasn't working right called Frontier representative did something in error now I have no phone no Internet no TV and they want to take 8 days to repair it they suck and I can't wait to drop them
Comment Be the first to start a discussion
Show

Frontier Communications - Customer Care Review

Frontier Communications
#1064469
Frontier is the only Internet option we have and the worst one. Zero customer service. They never know what is wrong. We have to wait days for a sub contracted tech to come out. They can't even send out their own techs who may know what is going on. Apparently 6mpnths ok service is all one gets with frontier and then the system goes down.
Comment Be the first to start a discussion
Show
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
#1039954
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...
Read more
Anonymous
Anonymous

Did they allow you to disconnect? Did they continue to bill you after your disconnect? Are they threatening to send your bill to a collector even through it was incorrect? I ...

1.0
#899167
Bills keep going up despite assurances that charges have been adjusted. No email or postage mail written documentation of agreed upon charges allowed per Frontier policy. No record of previous discussion with customer service discussions available when calling back. No...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you have on-going billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

#1031694
Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
Frontier Communications Home Phone Service Review
I switched communications services to Frontier from Spectrum. The representative never asked me if I wanted to port my phone number over, even though I had it for many years. They changed my phone number. I called the very next day to have them change it back. Ten days...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good morning,If you're still having trouble with the phone number please send us a direct email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can look into...

1.5
#982660
For a long time Frontier Communications has been charging me double for internet service because I was "still on verizon rates" I was informed this by a customer service representative today. According to the sales representative Frontier's rates for the type of...
Read more
Anonymous
Annonymous

They have an F rating from the BBB. They have paid hundreds of millions in fines for false overcharges. They have been successfully sued by several states. They have lost seve...

1.7
#1040003
Why do you keep playing the penguin commercial that cost a dollar fifty to make and the keyboard cat commercial over and over and over again you're driving people crazy is not right. You guys are idiots.
Read more
Anonymous
Anonymous

Have had enough of it. We are switching to Diect TV.

Anonymous
Anonymous

My TV is off until late they remove those commercials.......I should take this as a sign to cancel my account.