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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous
Angry Again

We NEVER receive the speed we pay for... Thats it in a nut shell 1.0-2.75up an.037 down an all their obligated to 3.75 both.. each time we call they place you on hold for 1-2 ...

Anonymous
TB

I would also like to be added to a class action lawsuit against frontier. I didn't have a contract with Verizon when the took over and they dropped the internet speeds when th...

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous
Anonymous12

I am in the same situation, I need it for school and I play online games as well. I am constantly kicked out of my gaming sessions and my homework doesn't save and I lose all ...

Anonymous
Anonymous

I've had for 4-5 Yes now & every weekend it drops signal when our guests are using!! $85/month to have phone & DSL when DSL doesn't work & Frontier knows it is called stealing...

1.0
I liked
  • Local company
I didn't like
  • False representation
  • Very bad customer service
  • Poor service
#600563
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310

Frontier Communications - System and hardware look good but don't work

Frontier Communications
#1144560
1.3
Details
4th day since the installation. Out of service more than in service. Just cannot depend on this company.
Comment
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Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty

Frontier Communications - Internet is down

Frontier Communications
#1146598
1.0
Details
My internet is down right now. I’ve tried to reboot, but it’s not working! I live in Kennewick, Washington. I wonder how many others don’t have internet right now.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Slow and broken promises

Frontier Communications
#1130240
1.0
Details
Our Internet is very slow and i was told it was my computer. That's not the case. I'm being charged for a phone line I was told was free and i was told I'd get a $200 gift card for Amazon, which had not happened.
Comment
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Frontier Communications - HORRIBLE!
1/1

Frontier Communications - HORRIBLE!

Frontier Communications
#1108644
1.0
Details
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
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Anonymous
Quentin Ledford

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

Where do I start? First i known by the initial experience this wasn’t going to be pretty. It took me over a month and a half just to get service. Each time I would call, no one could find an order number, my name, address, social, or anything. When they finally found...
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On Wednesday, 11/29/2017, at 9:50 am, we lost all our Frontier Services; phone, cable and internet. I tried to re-boot, nothing happened. I called Frontier; waited on "hold", 7+ minutes, called back, on "hold" 8+ minutes, called back, finally got someone to answer at...
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1.0
#1140004
Once again Frontier lied to me and provided horrible support. Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the...
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Anonymous
Leon DiJusticia

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

2.0
I liked
  • Internet speed
  • Quality of picture
  • Features
I didn't like
  • Customer service did not care about customer
  • Pricing too high
  • Lack of knowledge by employees
#1139561
WARNING! Set top box DEADLY electrocution. Do not get Frontier tv/internet/phone! 4 months consistently out of service. Repair tech and Engineer found set top box leaking dangerously HIGH VOLTAGE that he was so afraid of he would be electrocuted he ask me to turn the...
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1.0
#1119605
IN MID SEPT. 2017, I DECIDED TO SWITCH OVER FROM OPTIMUM TO FRONTIER CABLE TV, BECAUSE THE FRONTIER REPRESENTATIVE TOLD ME HOW MUCH MONEY I COULD SAVE. HIS NAME IS TIM. HE PROMISED ME THAT I WOULD RECEIVE ENCORE, STARZ AND HBO FOR MY PREMIUM CHANNELS. HE SAID THE TOTAL...
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Contact Frontier Communications

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
More
I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with your Internet service or bill, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can ...

1.0
#1089265