April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...Read more
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...Read more
- Local company
I didn't like
- False representation
- Poor service
- Very bad customer service
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...Read more
Frontier Communications - HORRIBLE!
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
Frontier Communications - Almost a month they still haven’t set me up with Internet
Almost a month they still haven’t set me up with Internet. These people are so incompetent they say all our computer tells us that we cannot book you for another appointment for two weeks they’ve now told me this twice these people need to get their heads out of their *** before they go out of business
Frontier Communications - Too many customers for their service.
I called tech support. The guy checked the amount of customers online. It was 181% of capacity!! Their internet sucks. I'm cancelling. I can hardly ever get online so there is no reason to pay $35.00 a month for nothing!! I hate their service.
Frontier Communications - Phone service
I can not use my phone in my house. I was told over and over they would get it fix . Their fix for better not good was for me to buy a 300.00 unit a power boster. Its better but not good my any means. And if my wfi goes out so my phone.
This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...Read more
I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...Read more
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...Read more
I received an offer in the mail for the triple package (tv, internet, phone). I called to setup an appointment. First appointment was Aug 16, 2017 from 1:00 to 5:00. Nobody came and didn't even get a courtesy call. I called, not given any reason why they didn't come,...Read more
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...Read more
- Fast install
- Tech support fast
I didn't like
- 1st bill was much higher than quoted
- Locked into a 2 year contract after being told there was none
- On demand sometimes pixilated
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...Read more
I recently called Frontier for a new quote on cable and internet. After about an hour on the phone with Christina, I got the quote to $50 a month with two DVR boxes. When I received the email from Frontier confirming my order. It said 65 a month. So I called back to...Read more
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