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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked...
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Anonymous
Anonymous

I hope Frontier burns in heIl

Anonymous
Anonymous

How do we sign up for class action law suit?I've seen that people want to and/or have, filed one, though I can't find info on how to add my name. Thank you! (Can't stand the...

1.0
#822449
I have called frontier over and over again and they are not fixing this issue that I am having. I did a little research and it seems that a lot of people are having this issue. When I first got with frontier I did not have any issues with them and my internet did not...
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Anonymous
Anonymous

I've had for 4-5 Yes now & every weekend it drops signal when our guests are using!! $85/month to have phone & DSL when DSL doesn't work & Frontier knows it is called stealing...

Anonymous
Anonymous

This company should refund a percentage amount of money to the customers that are effected.

1.0
I liked
  • Local company
I didn't like
  • False representation
  • Very bad customer service
  • Poor service
#600563
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
Frontier Communications - Worst customer service, promise and commitments
One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred TV, and landline phone. They advised me the service status changed based on my...
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Anonymous
Anonymous

I'm in California and have the same problem. Four months ago my monthly charge was $148. Each month it went higher until it reached $300 and I called to cancel. They pro...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to see you go as a customer. If you are needing any further assistance, please email us at AskFrontier@ftr.com so my team can help you. -Krystle

1.0
I didn't like
  • Your company
  • Feeling cheated
#905310

Frontier Communications - Horrible

Frontier Communications
#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
Comment
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Frontier Communications - HORRIBLE

Frontier Communications
#1088620
Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is Frontier!!!
Comment
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Frontier Communications - Worst service

Frontier Communications
#1087754
1.0
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can disconnect quick but cannot fix a simple address, I hope someone is embarrassed by this but probably not!!
Comment
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Frontier Communications - Out for days

Frontier Communications
#1079245
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
Comment
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This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier. Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
#1039954
I was given a promotional rate. When I noticed my rate adjusted higher I contacted Customer Service. I was assured there had been a mistake in billing and I would be returned to my original rate. I did not follow up on my billing the next cycle. I have automatic...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am happy to hear that you have received the information you needed regarding your bill! -Krystle

#1073398
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...
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3.2
I liked
  • Att uverse
I didn't like
  • Frontier
#1086297
Frontier Communications - From "No-contract" to Surprise 2-year agreement!
Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple times if the price locked me into a 2 year agreement and was told that their promo for new customers...
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2.7
I liked
  • Fast install
  • Tech support fast
I didn't like
  • On demand sometimes pixilated
  • 1st bill was much higher than quoted
  • Locked into a 2 year contract after being told there was none
#1076465
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Frontier Communications Customer Care Review
Started in May 2nd 2016. Services intermittent. Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments. Called and email was advised that new equipment will arrive with...
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Anonymous
Anonymous

Did they allow you to disconnect? Did they continue to bill you after your disconnect? Are they threatening to send your bill to a collector even through it was incorrect? I ...

1.0
#899167
Communications are the lifeblood of a business and my phone has not worked in a week. I am so upset, I can't stand it. No resolution in sight, even after numerous calls to them and they keep flaking after promising to come out. After the first phone call the day the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry that your phone service is down. We are here to help and can take a closer look into what is going on. Please send us an email to AskFrontier@ftr.com with th...

1.0
I liked
  • Verizon better
I didn't like
  • Incompetent
#1068920