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I had 2 accounts with Frontier - both with POTS and dsl. Reliability was not what I call of the highest caliber. We had an outage about once every other month and it took them 3-4 days to repair. Sometimes the problem was local and sometimes regional. They could not...
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1.1
I liked
  • That i sometimes have internet
#1065503
5 months ago I switched from Charter Spectrum to Frontier Communications for internet and home phone because the information given by customer service lead me to believe that my bill, before taxes would be cheaper than I was paying Charter. What they failed to disclose...
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2.5
I liked
  • Bundle package
I didn't like
  • Non disclosure of increased federal taxes
#1064794
I signed up for Frontier about 90 days ago. When I called the company to inquire of their services, I specifically stated that I did not want a contract for services. The man I spoke to, told me that I did not have to enter into any contract agreement to get Frontier...
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2.2
I liked
  • Customer chat feature
I didn't like
  • Being lied to over the phone
#1064710

Frontier Communications - Sucks

Frontier Communications
#1065016
For some reason the TV wasn't working right called Frontier representative did something in error now I have no phone no Internet no TV and they want to take 8 days to repair it they suck and I can't wait to drop them
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Frontier Communications - Customer Care Review

Frontier Communications
#1064469
Frontier is the only Internet option we have and the worst one. Zero customer service. They never know what is wrong. We have to wait days for a sub contracted tech to come out. They can't even send out their own techs who may know what is going on. Apparently 6mpnths ok service is all one gets with frontier and then the system goes down.
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Frontier Communications - Ridiculous termination fee

Frontier Communications
#1057222
Ridiculous termination fee. I have 11 months left on our contract I pay about $183 a month. They want to $ 2,600 for early termination fee
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Frontier Communications - OVERCHARGE

Frontier Communications
#1045060
1.0
Had Frontier for less than 48 hours and cancelled service! I was expecting a bundle of TV, Internet ans phone ! Technician gets here ans they no longer provide TV?! I want it removed - rhwu send a box to return the modem! I returned it! They continue to bill me for over $230.00?!?!??! Wth!!!
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Our phone lines go down on average once or twice a month. We are a business and we depend on the phone lines to provide us internet connections that allow us access to our software licenses for our 3d cad programs along with sales calls and other communications that...
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#1064699
Billing account number was changed by frontier i was unaware auto bill pay going to old account. Frontier said they would move last payment to new account and to call back in 2 days to make sure its done when I called back the supervisor told me that was a mistake and...
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1.0
I didn't like
  • Customer service did not care about customer
#1064157
Signed a 4 year contract and stuck it out for 7 years, they were new to mascoutah and I thought I'd take advantage of new and better prices. Lets just say you get what you pay for. Every.single.night. I had to reset my network as frontier had lost connectivity with...
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1.0
I didn't like
  • Being charged early term signed for 4 did 7 yrs you owe me jerks
#1064007
I lose Internet constantly. I teach online, and so I end u having to tether my smart phone to my laptop. Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month...
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1.0
I didn't like
  • Feeling cheated
  • Not able to get service
#1063930
Ordered business service in March 2017. Never received a contract, had no account number or contact information. Did not receive a bill until June 2017 indicating account was in arrears and they had disconnected service pending payment. Called to rectify, put on hold,...
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I didn't like
  • bad Customer service
#1063659
Without a doubt the most inept company on the planet. I had no interruption of service for 32 years with Verizon. Frontier comes in half-cocked an ill-prepared and disconnected my service and threatening my life!! I am disabled and have life monitoring equipment that...
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1.0
I liked
  • Verizon better
I didn't like
  • Unfulfilled promise of service
  • Amount of time it takes to fix their mistake
  • Raising price above promo price while still on plan
#1063554
Called Frontier 3 days ago to report loud buzzing on landline. Rep was very friendly and helpful. The problem seemed to be resolved yesterday, but has now returned. I tried to check the repair status on the Frontier web site. The site gives me an error message when I...
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2.8
I didn't like
  • Clueless tech support
#1063501