I have been a business customer since 2014. Business wifi rates are ridiculous with any carrier they really take advantage of small businesses but that is not the issue. The issue is, my wifi is down more often than it is up yet I still see the same monthly charges in...Read more
My mother needed to switch to Spectrum to bundle services and save money (she's 93). Frontier was informed that she was switching, they NEVER told us that there would be a $200 penalty even though at least two or three phone calls were made to Frontier to discuss the...Read more
I didn't like
- How they inform customers of penalties
We were quoted $110.98 for phone, internet (75/75), and Ultimate TV. The first bill we received was $422.57. Many hours on the phone trying to get the issue resolved went nowhere, even though they were able to pull the quote up on the notes. We were told many excuses,...Read more
Frontier Communications - Almost a month they still haven’t set me up with Internet
Almost a month they still haven’t set me up with Internet. These people are so incompetent they say all our computer tells us that we cannot book you for another appointment for two weeks they’ve now told me this twice these people need to get their heads out of their *** before they go out of business
Frontier Communications - Too many customers for their service.
I called tech support. The guy checked the amount of customers online. It was 181% of capacity!! Their internet sucks. I'm cancelling. I can hardly ever get online so there is no reason to pay $35.00 a month for nothing!! I hate their service.
Frontier Communications - HORRIBLE!
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
Frontier Communications - Lied about charges from first bill called 3 months in a row
Lied about changes and credits
They are the worse company EVERRRRR!! Customer service SUCKS they have no idea what they are doing keeping you on hold forever, billing you for service you never got. DO NOT EVER CALL THEM FOR PRICES BECAUSE THEY WILL BILL YOU FOR NO SERVICE OR THEY WILL CALL YOUR...Read more
Started an online chat because our phone systems were down. Tech Daniel C. assisted me. Eventually he told me my account was too complicated and every time he opened a ticket it would get automatically closed. He said I can only try this so many times, its just not...Read more
I move to a new develop community. At the moment they are the only cable internet provider. When I first sign with them they offer me a bundle of $88.00 with some change. At that moment I had to deposit $179.00 in order to get their services. That what in April. When I...Read more
I didn't like
- Offer one thing then bill you another
Haven’t sent out a technician in four weeks. I am now told me twice they’re going to have a technician come back and when I called and told them the technician was not here they said they could not figure out what was wrong with the system but that the system would not...Read more
For the past two months I was promised a credit of $65.00. Now *** frontier said I never had an outage. This is a lie. *** frontier really sucks. I just paid my amount in full and i'm getting rid of this *** company. I'm also telling everyone else I know to get rid of...Read more
In one year Frontier has yet to resolve the issues surrounding my service in regards to inconsistent speeds. They have brought out a new modem and keep saying that it should be resolved when it apparently isn't. Also the transition from Verizon Fios to Frontier was...Read more
Back in 2014 i ordered cable and high speed internet services through frontier but i cancelled the very next day. I wanted to keep the provider that i already, they were supposed to cancel the entire order and close the account but they did'nt close out the account and...Read more
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