filters
state:
Show
city:
Show
category:
Show
product:
Show
oUR wi fI WAS constantly going out and Frontier had no clue why. We spent hours on the phone having them resent the WIFI for it only to work for a day or two and go through the process again...After several months we went out and bought an APPLE router and we have not...
Read more
1.0
#1039041
Be very careful with Frontier Communications, and read the fine print on your bill. They are changing their terms of service and trying to lock their customers into a 2 year contract, unless you call and opt-out. When you call, they keep you on the phone for a long...
Read more
I cancelled my service and returned my equipment 1/24/17. I had a credit of $200.00 which they told me that I may have to wait 90 days to get my refund. Today I called, "the check was mailed 10 days ago" OK where is it?, sent to another lady, "oh we have to send your...
Read more

Broadband Internet Service Review

#1039109
1.0
Called a total of 6 times today about internet being out. Disconnected twice, told by two that I need a new router, told by one that her system said I couldn't have a new router??, told by the last one there was an outage in my area ( funny she's the only one that sees this, maybe just convenient). Went through "testing steps" each time, seriously just fix it!
Comment Be first to start a discussion
Show

Frontier Communications Technical Support Review

#1037814
1.0
Absolute worst company to ever exist. Customer service and tech support are inept and useless. Never have I had to deal with a company who has no idea how to function. They will be out of business sooner rather than later. Anyone thinking of buying their services should run in the other direction.
Comment Be first to start a discussion
Show

Frontier Communications Technical Support Review

#1037762
1.0
Step #1. Call frontier service. Step #2. Wait between 10 and 120 minutes. Step# 3. Learn to speak a language other than English. Step #4. Scream. Step# 5. Have a stroke. Step#6. Call an ambulance to remove your corpse. THIS IS THE WORST FIOS COMPANY IN THE HISTORY OF FIOS!!!!!!!!!!!!!!!
Comment Be first to start a discussion
Show

Frontier Communications Customer Care Review

#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
Comment Be first to start a discussion
Show
i signed up with Frontier May 2016 and it has been a billing nightmare, my bill was not suppose to be over $180.00 a month every month it increases and they cant tell me why I have contacted them several times on this issue the last 2 months my bill has gone up from $...
Read more
When Verizon was sold to Frontier, I had no issues with my land line, Internet, or 4 TVs as many others did. Recently, I had issues with my main HD DVR, and with your support (by telephone) we determined that I needed a new one. However, we also determined that I could...
Read more
I was a Frontier costumer until 2 days ago. Here is my story : I accepted to receive Frontier internet and cable services only because Frontier CLEARLY offered me a $300 amazon gift card. Since I haven't received the gift card following 2 months, I have made 2 calls to...
Read more
I have had my internet down more that it has been up and when I call it takes 20 minutes to get to speak to someone and that is only if it hasn't lost connection and hung up on my just to go thru the entire process again so they can send a tech out 3 days later and...
Read more
1.0
I didn't like
  • Poor internet speed
#1035217
Horrible horrible unknowelageable customer service, constant outages, random remotes don't work, I have been a customer with frontier for approx 10 weeks, if they check there call log is have called at least a dozen times ,no one can help you! I have spent hours and...
Read more
We cancelled service shortly after the Verizon/Frontier switcheroo. We were then continuously charged month after month. Despite numerous calls to stop service, the billing continued. Bills keep going up despite assurances that charges have been adjusted. No record of...
Read more
1.0
I liked
  • Canceling the account
I didn't like
  • There service
  • Being charged for a year after canceling
#1034783
When verizon became frontier neither companys gave any type of notice in timely matter. When my bill was due sent payment in to verizon. I either mailed a money order or i went to a verizon store and paid in machine. In june talked with employee about bill he said they...
Read more