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I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...
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1.0
#1089265
My initial quote for the first two months if JUST internet service was in the 120 dollar range. Verified on two separate and occasions by different employees. I received my first bill to the tune of 218 dollars for only internet service. Upon contacing Frontier I was...
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1.0
#1088931
I called this supposed communication service, and get help when i can get it, but most of the time, i get nothing but lip service. You helped my internet service for 5 munutes. Then, nothing, no service, and charged for the privilege. I have had no service since...
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#1088554

Frontier Communications - HORRIBLE

Frontier Communications
#1088620
Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is Frontier!!!
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Frontier Communications - Worst service

Frontier Communications
#1087754
1.0
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can disconnect quick but cannot fix a simple address, I hope someone is embarrassed by this but probably not!!
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Frontier Communications - Out for days

Frontier Communications
#1079245
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
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Frontier Communications - Horrible

Frontier Communications
#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
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You wanna talk about the erosion of customer service? Look no further! Frontier is on display here. I called tech support because my internet connection kept disconnecting. This was unacceptable because I worked from home. Well, I contacted Frontier's tech support and...
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1.0
#1088384
Since Frontier took over I have had a lot of problems with my internet. I have called and they came out and found a problem on the line, said it was fixed. it wasn't I called back, the repairman said that there was a lot of people on the internet and they switched me...
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1.0
I liked
  • Speed when it works
  • When it worked when it was new
  • Overall service
I didn't like
  • When they tried to integration with verizon customers
  • Speed no reliable
  • Service unacceptable
#1088069
I've been a customer at Frontier ever since they bought out Verizon and about a month or two ago, there has been an apparent outage in my area. I've called a technician over about 3 or 4 times to fix the problem, but it never is truly fixed. In addition, some of the...
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I've used Frontier for about 3 years now with zero problems, no horror stories like the ones I've read about. About 3 weeks ago their service went to *** in my area. The outage map is red for my city and they have no repair time available for customers. Tech was out a...
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#1086886
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...
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3.2
I liked
  • Att uverse
I didn't like
  • Frontier
#1086297
Ive had frontier out to my home 6 times in the last 2 months. Ive been charged for additional data on my cell phone just to finish my college homework many weeks in a row. And Ive paid my frontier bill in full every month, even tnough Ive had no internet for...
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1.0
#1085815
I was a Verizon customer for years on end. Excellent company they were, very helpful, met every need when it arose. Since Frontier came in - it has been a total disaster. Difficult to even get customer service to help, techs schedule but dont show up, bills increased...
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I didn't like
  • No service
#1085179