I've had to call and online chat with frontier support on multiple occasions in which I was only helped ONCE! My first call to buy the product was ***, the agent mumbled and gave me the incorrect account number. I told them I will be using the internet for gaming,...Read more
My initial quote for the first two months if JUST internet service was in the 120 dollar range. Verified on two separate and occasions by different employees. I received my first bill to the tune of 218 dollars for only internet service. Upon contacing Frontier I was...Read more
I called this supposed communication service, and get help when i can get it, but most of the time, i get nothing but lip service. You helped my internet service for 5 munutes. Then, nothing, no service, and charged for the privilege. I have had no service since...Read more
Frontier Communications - HORRIBLE
Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is Frontier!!!
Frontier Communications - Worst service
I have tried every month for over a year to change billing address and it still hasn't happened, I get notified by a person in different city that my bill is due, I have not received a bill here in over a year, but have talked to customer service 15-20 times, they can disconnect quick but cannot fix a simple address, I hope someone is embarrassed by this but probably not!!
Frontier Communications - Out for days
I can't believe that frontier can not get a phone fixed before 2 weeks. Especially when someone has stage 4 cancer and lives in an area where they have no cell phone service! Bad service frontier.
Frontier Communications - Horrible
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
You wanna talk about the erosion of customer service? Look no further! Frontier is on display here. I called tech support because my internet connection kept disconnecting. This was unacceptable because I worked from home. Well, I contacted Frontier's tech support and...Read more
Since Frontier took over I have had a lot of problems with my internet. I have called and they came out and found a problem on the line, said it was fixed. it wasn't I called back, the repairman said that there was a lot of people on the internet and they switched me...Read more
- Speed when it works
- When it worked when it was new
- Overall service
I didn't like
- When they tried to integration with verizon customers
- Speed no reliable
- Service unacceptable
I've been a customer at Frontier ever since they bought out Verizon and about a month or two ago, there has been an apparent outage in my area. I've called a technician over about 3 or 4 times to fix the problem, but it never is truly fixed. In addition, some of the...Read more
I've used Frontier for about 3 years now with zero problems, no horror stories like the ones I've read about. About 3 weeks ago their service went to *** in my area. The outage map is red for my city and they have no repair time available for customers. Tech was out a...Read more
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...Read more
Ive had frontier out to my home 6 times in the last 2 months. Ive been charged for additional data on my cell phone just to finish my college homework many weeks in a row. And Ive paid my frontier bill in full every month, even tnough Ive had no internet for...Read more
I was a Verizon customer for years on end. Excellent company they were, very helpful, met every need when it arose. Since Frontier came in - it has been a total disaster. Difficult to even get customer service to help, techs schedule but dont show up, bills increased...Read more
I didn't like
- No service
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