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We have used Frontier for several years for our phone. We disconnected due to personal reasons we were hit with a 100.00 shut off charge. We have never been late on a bill for over 7 years and think it is just wrong to put in super small print a disclaimer stating if...
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1.1
I didn't like
  • Cusomter service not knowledgable
  • I hated it
#1146606
Worst phone company ever!!! Three weeks to switch from frontier to Spectrum... because frontier would not release the phone number. Then you call them and are on hold for over an hour and they don't resolve anything because they don't know what the *** they are doing....
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1.3
I didn't like
  • Had to pay for service we did not have
  • Never fix phone to house like they said they would
#1146355
I feel as though I was in another world on frontier internet. Fake images and harassment, images of what appear to be my stolen car rubbed in my face. Constant pestering and mocking my every action or words. Malware, spyware and everything from look alike presidents...
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#1145744

Frontier Communications - Internet is down

Frontier Communications
#1146598
1.0
Details
My internet is down right now. I’ve tried to reboot, but it’s not working! I live in Kennewick, Washington. I wonder how many others don’t have internet right now.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Frontier Communications - System and hardware look good but don't work

Frontier Communications
#1144560
1.3
Details
4th day since the installation. Out of service more than in service. Just cannot depend on this company.
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Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty

Frontier Communications - Slow and broken promises

Frontier Communications
#1130240
1.0
Details
Our Internet is very slow and i was told it was my computer. That's not the case. I'm being charged for a phone line I was told was free and i was told I'd get a $200 gift card for Amazon, which had not happened.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Frontier bait and switch

Frontier Communications
#1125367
I ordered new service from Frontier and the residential Service order contract I signed and agreed to stated my monthly bill was going to be $115 a month. It turned out to be closer to $145 per month after all the junk fees. I cancelled prior to paying first bill and now being forced to pay early termination fees.
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Worst customer service I have experienced. Calls are put on hold forever or until you hang up. When you finally get an agent, they put you on hold or transfer you and no further contact. You wait another 30 minutes and the run-around is repeated. Tried to use their...
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#1145273
I've been trying to get my cable bill lowered several times. It gets lowered for maybe a few months, then back up it goes. This last experience I called to tell the Rep I thought $182.00 +/- is way too high. She put together another package that lowered the bill to...
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1.3
I didn't like
  • Reps have no idea about their job or products
  • Super slow speed internet
#1144900
I just broke a record with Frontier HMO technical support. Only 15” wait, instead of 30” and 45” on hold until I gave up and terminated the call. And this is supposed to be expedited service because of our HMO contract. Does almost everyone go home at 9pm EST? But is...
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I liked
  • Tech support staff
#1144287
The mere fact that there are so many, many complaints speaks volumes. When I moved in with my 93 yr old mother to help her out, we switched from Frontier (phone service) to Spectrum (bundled phone, internet and cable). Several - and I do mean several phone calls with...
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1.0
I didn't like
  • Fact that they lie
  • Rudeness of employees
  • Business practice
#1142769
I signed up for the package deal for internet and dish. I had an instant date set up for 12/4. That same morning I received a phone call stating that I no longer qualified for the promotion that I attended upon and that I needed to purchase a telephone line in order to...
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1.6
#1142020
They're going bankrupt. Stock was $9.00 now almost a $1.00. Due to lousy customer service, failing products and very poor communications. I am relieved to be done with these people. They don't care about you the customer because they had a monopoly. Now I can have...
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#1141804
I set up a installation date. I was told the tech would be there between 9am-1pm. 12pm comes around I have not heard anything from them. So I call and ask where the tech is at. I advised them I know its not 1 yet but I have not heard anything about when he /she will...
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#1141217