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In September 2016 I called Frontier to get a promotion, they told me that I'd only pay 89.98 for basic TV and internet, but every month, except for October my monthly bill has been much higher. As of today I've paid over $300.00 over what the monthly bill should have been. I've called every month only to be told that they'll credit me the difference the next month and that whoever helped me the month prior didn't lock in the price. The customer...
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Anonymous

Anonymous I feel for you, I have had the same problem since Frontier took over from Verizon. I cannot tell you the number of times I have been on the phone, first to customer service a...

FrontierComCares

FrontierComCares Good morning,
Let's have our team take a look at those billing issues and find out what's delaying those credits. Please email us directly at askfrontier@ftr.com with the ...

It took over 3 weeks to get my service connected. I had a set up date, so I took time off work to be home and then got a call from Frontier saying there was a problem. I had to go thru the whole process, including third party verification again, then it took over a week to get a date. In the meantime I am still paying for comcast. Now my service is connected, but 4 days later my caller ID still doesn't work (after 3 calls to customer...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the service issues you have been experiencing. We can certainly look into these and help. Please send us an email to AskFrontier@ftr.com with t...

This review is in two parts - this first part is my letter to the CEO which to date has not been answered:Good Afternoon Mr. McCarthy I understand you are probably a very busy man and I generally do no take the route of contacting CEO’s of corporations. However, in this instance I can honestly say I have never been more frustrated with a company than I am with Frontier right now. I will first copy and paste and E mail to your company I sent...
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FrontierComCares

FrontierComCares Hello, Laurie. I am very sorry you have not yet received a response and that you are still awaiting a resolution. We are here to help you. Please send us an email to AskFronti...

1.0
I didn't like
  • Anything that has transpired since i have had this issue
#917163
Our phone service has been out for over a week. We have called a number of times and told there is a problem in our area, but it seems it is taking a inordinate amount of time to solve the problem. My phone number which does not work is 919-544-2789 Our phone service has been out for over a week. We have called a number of times and told there is a problem in our area, but it seems it is taking a inordinate amount of time to solve the problem....
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FrontierComCares

FrontierComCares Good afternoon,
We apologize for the length of time it's taking to restore service to your home phone. If you'd like to send us an email at askfrontier@ftr.com with the su...

Ever since the merger on April 2016 with Frontier communications from Verizon in California, all we've been getting are headaches and the pass around for our problem. Long story short, we wanted to cancel some services, FIOS TV and FIOS Phone line and keep the FIOS internet but they are still charging us the same amount each month. They said they have escalated the issue and created work order tickets but they still cannot get it resolved. Some...
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FrontierComCares

FrontierComCares I'm sorry to hear the billing is not as expected! I would like to take a deeper look into what is going on with that order, and help get this resolved for you. Can you please ...

VOICE MAIL WAKE UP CALL STOPPED WORKING LAST WEEK. TECH ON CHAT RESET ALL MY SPEED DIALED NUMBERS SO I HAVE TO RE-ENTER THEM NOW! GETTING LIED TO EVERY TIME I CALL AND THEY WON'T TRANSFER YOU TO A SUPERVISOR. GET PAKISTAN HALF THE TIME YOU CALL. SOME DEPARTMENTS YOU GET ON THE PHONE CAN'T HELP ARE AREN'T QUALIFIED TO DO THAT FOR CUSTOMERS. TECH CLOSED OUT TICKET AND I HAD IT REOPENED GIVING THEM ANOTHER WEEK TO SOLVE THE ISSUE. THEY PROMISE...
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jason_rb

jason_rb They fixed it.

FrontierComCares

FrontierComCares I'm sorry to hear you are having these troubles with your caller ID and wake up call features. I would like to take a deeper look into this for you and help to get this sorted...

1.2
I didn't like
  • Customer service
  • Difficult to get to a real person to talk to
  • Mobile app doesnt work
#871424
Opened a ticket due to no cable TV or internet. They couldn't send someone for 4 days. Appointment was scheduled for 7:40 pm. Called earlier in the day to confirm. Asked them to call when they were on their way. Never called. At 9:00 pm I called to find out the ticket had been closed. The tech wrote in the ticket that he came to the house and problem was outside the home and corrected it. They never called or knocked on the door to check...
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Anonymous

Anonymous Same here. Closed ticket without fixing...was marked complete. Now have to wait another 2 days.

I didn't like
  • Lack of training
  • No service
  • That they lie about making a service call
#849524
We are Plano (Dallas) based FiOS business connected - now to what we believe is "Frontier Business Edge", and out of the blue at 3am on a Friday morning seven days ago our very reliable, static IP business fiber connection just vanished. Its not an equipment failure - everything else on the ONT works fine, and Frontier admit as much - and 3am smells or a router reload - and so far Frontier have been unable to remedy it. What is particularly...
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user21339181

user21339181 Fixed, finally. What that does not address are the losses.

1.7
I didn't like
  • Very bad customer service
  • Entire experience with company
#842781
I still have no service as I write this. It all started when I ordered a PPV on April 9 & didn't stream on my TV so I called the technical support. They reset my router and everything broke after that & still broken. Today is April 15. I spoke to so many people every day and no one knows what they're doing. I've had Verizon services for 37 years and never had a problem until now when I was switched to Frontier. This company "suck" big time. I...
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Anonymous

Anonymous I feel your pain!! I too am staggered by the horrific way Frontier runs their company. It is obvious the employees are trained to FLAT OUT LIE!!

1.0
I didn't like
  • Miserable transition process for verizon customers
#830148

Contact Frontier Communications

Headquarters Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, WI 53590
Phone:
(800) 921-8101
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