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I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4 days ago I logged onto my account and when I tried to pay was told to link my billing phone number.
I used my landline number that we've had for over 50 years only to be told it wasn't correct. After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service.
Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one seems to know how to unlock it. I have had two--of the 20 or so--people I've talked to tell me they've had others with this problem and another person admit it may be a system problem to wait 24 hrs--which I did but no change.
Product or Service Mentioned: Frontier Communications Customer Care.
Reason of review: Poor customer service.
Preferred solution: Get my account so I can access it to pay my bill.
Frontier Communications Pros: Are better than no service.
Frontier Communications Cons: Poor knowledge of customer and tech service.