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1.2

Then internet keeps dropping every day after 5 pm and it keep trying to reconnect only to reset itself over and over again. Sometimes I wake up around 7am to see if it has reconnected and it hasnโ€™t.

This happens everyday after 5pm so it becomes unusable from 5pm to around 6am. Ive had over 5 technicians out here and they claim to find the โ€œfixโ€ only to leave and the internet continuing to drop after 5 pm. Sometimes they get here and they say the line is fine because when they get here itโ€™s working and they leave only to continue having the same disconnect issues after 5pm! Iโ€™ve also had issues where my truble tickets where โ€œlostโ€ or were not submitted even after I received a trouble ticket number.

Also have had many billing errors in which Iโ€™ve had to deal with customer service to correct it. But my main issues are with internet drops and non service after 5pm!!

Please fix my lines. Also have a video of the issue.

Location: San Diego, California

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