Bermuda Dunes, California
2 comments
Not resolved

I renewed plan from Verizon in July keeping the plan the same including what i was being charged.Offered "free upgrade" to 100/100 internet.

Told the bill would be the same. Right!. Bill doubled and now have 7 phone calls and over 3 hours to resolve this to no avail. Going from $179 to $378 is not what I signed up for and they even charged me an activation charge on service that I already have.

This is the worst company I have ever done business with and will be concluding my service with them. 3 months with no resolution after them agreeing to be in error is beyond frustration.

Do not do business with these unethical people and you will save yourself alot of time and energy.I have attached the before and after so you can see the fraud for yourself.

I liked: Getting rid of frontier.

I didn't like: Amount of time it takes to fix their mistake, Support, Being told one thing and delivered another, Not able to get service.

Review #942949 is a subjective opinion of a user.

1.2
Advertised vs Delivered
Reliability
Discounts and Special Offers
Product or Service Quality
Billing Practices
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Deliver product or service ordered

Had an Experience with Frontier Communications?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
debbie
Fontana, California, United States #1271870
We, also, were forced into Frontier as our service provider. HORRIBLE. I have had to call EVERY month on billing problems. Renewed our service & they charged us for "install" & I'm so tired of dealing with them for something that is THEIR problem. THE WORST
FrontierComCares
Frontier Communications Verified Representative
Hello. We can certainly investigate this billing issue for you if you are willing to give us another chance. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist you with a resolution. -Krystle

You May Also Like

"I was on the phone for an hour, transfered 4, and hung up on. I was calling to make a payment arrangements, and set up auto pay. I haven't been..." Read more
"Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving..." Read more
"One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more
"they added V.O.D. and extra 50 on internet and more for same phone plus the installation charges. The best way to get this fixed is call the FCC and write..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more
"Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie..." Read more
"They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more
"It is my first time buying an item here in DHGATE and that item is a pair of shoes and I was surprised at what I have received, the reviews..." Read more