Frontier Communications - Bait and switch/Overbilling

334 of 1748 Frontier Communications reviews

I renewed plan from Verizon in July keeping the plan the same including what i was being charged.Offered "free upgrade" to 100/100 internet.

Told the bill would be the same. Right!. Bill doubled and now have 7 phone calls and over 3 hours to resolve this to no avail. Going from $179 to $378 is not what I signed up for and they even charged me an activation charge on service that I already have.

This is the worst company I have ever done business with and will be concluding my service with them. 3 months with no resolution after them agreeing to be in error is beyond frustration.

Do not do business with these unethical people and you will save yourself alot of time and energy.I have attached the before and after so you can see the fraud for yourself.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Billing Practices
Product or Service Quality
Customer service
Discounts and Special Offers

  • What I liked
    • Getting rid of frontier
  • What I disliked
    • Amount of time it takes to fix their mistake
    • Support
    • Being told one thing and delivered another
    • Not able to get service

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Review category
review #942949
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Had the same issue 1 Yes 1
334 of 1748 Frontier Communications reviews

Jan 16 #1271870 Fontana, California, United States

We, also, were forced into Frontier as our service provider. HORRIBLE. I have had to call EVERY month on billing problems. Renewed our service & they charged us for "install" & I'm so tired of dealing with them for something that is THEIR problem. THE WORST

0 0 Reply

Oct 25, 2016 #1231786 Fort Wayne, Indiana, United States

Frontier Communications verified representative

Hello. We can certainly investigate this billing issue for you if you are willing to give us another chance. Please send us an email to with the subject ATTN: Tim/Krystle so my team can assist you with a resolution. -Krystle

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