Our home telephone service (landline) was canceled in February with zero balance (service termination on March 6th). Frontier Communications continues to charge at a much higher rate than the previous plan.
Following numerous calls, time off from work to call, the errors have not been resolved and go ignored by Frontier.
Credits and callbacks have been promised yet no follow through. Multiple times my calls are either disconnected or end up in an endless loop in the wrong department.
Documentation attached including proof of several calls with customer services names
Copy of the details was sent to Frontier Communication Office of the President, the FCC, Attorney General in CT and several local news agencies in Connecticut