service customer service customer frontier phone internet bill verizon account services
I Odered the new service on August 29th. The installation was arranged on September 4th.however no one came. So i called to check what is going on. The one in the office called Esteban told me the installation will be on the same day from 1pm to 5pm. No one came or...
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1 comment
FrontierCommunications
#1745469

Hello PissedConsumer1644803, I apologize for this experience while calling in. Did the tech arrive that day to install as he was scheduled?

We would be more than happy to help if you have any additional concerns.

Please private message us to get started. -Christina

Review
#1644803 Review #1644803 is a subjective opinion of poster.
Service
Frontier Communications Internet Installation
Frontier Communications, I wanted to file a complaint to your establishment and cancel my enrollment . It is two months , I've been trying to call your company to get a router to my home and still I haven't got it until this point in time. And you are giving me a bill...
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1 comment
FrontierCommunications
#1717347

Hello BountifulLionfish431, we can help if you are still having trouble with your service. Please private message us for further assistance.

I do highly suggest you edit this post, it is not secure to post your personal information in a public forum. -Christina

Review
#1583554 Review #1583554 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Problem with delivery
Loss
$5
Preferred solution
Full refund
1.1
Details
There is simply no way of overstating how horrible frontier communications is to deal with as a company. Don’t walk, run away from FIOS and any other product that they try to sell you. Your bill will change every single month without warning, and it is impossible to...
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1 comment
Anonymous
#1516337

You are right. My bill changes every month and they quote me a price and the bill reflects another price and then. I tell them what I was quoted and give them the name of the rep and confirmation number and when they look at the notes it says nothing about what they told me.

Review
#1285572 Review #1285572 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Reason of review
Bad quality
1.1
Details
Ever since Verizon Fios got sold to Frontier our bill has never been the same. For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called...
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1 comment
FrontierCommunications
#1215026

Hello. I am sorry to hear about the experience and billing issues you have had.

We are here to help.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist with a resolution. -Krystle

Review
#921410 Review #921410 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Service fees no agreed upon
  • False pricing and billing
  • When they tried to integration with verizon customers
Reason of review
Incorrect billing and poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • criminal enterprise
  • Frontier Service
  • Frontier Broken Promises
  • Time Inc
1.2
Details
I recently had cable internet and phone installed. They only activated one phone jack and I have now wasted four whole days and four hours of my life waiting on technician that do not show up! I am so sorry I got involved with Frontier. I am ready to rip out their...
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1 comment
FrontierCommunications
#1213797

Our apologies we can follow up on that phone jack install for you. Can you send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started?

Thank you

STA

Review
#920055 Review #920055 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
1.6
Details
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number. At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was...
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1 comment
FrontierCommunications
#1212294

Hello. I am very sorry to hear this happened.

We can certainly take another look into this for you.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

Review
#916472 Review #916472 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Entire company so far
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Cable Service
  • Frontier Verizon
1.0
Details
Two weeks ago on a Monday I called to setup internet in my new apartment. The order was placed and the installation was scheduled for the following Saturday. On Friday I received a call asking to setup a time for my installation. I told them I needed the install to...
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1 comment
FrontierCommunications
#1209331

Good afternoon

I understand that you were able to get service with another provider. I apologize that the experience you went through drove you to that.

I'd like to see if I can get some information though to research the mistakes that were made in hope of fixing those issues in the future. If you can send me an email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle we can get the information necessary to research this.

~Tim

Review
#912718 Review #912718 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
FRONTIER COMMUNICATIONS1970 E. GRAND AVE. SUITE #100EL SEGUNDO, CA 90245 CONSUMER COMPLAINTPANORAMA CITY, CALIFORNIA 91402 I am a Verizon consumer. I have USED Verizon service for over seven years. Since the change over from Verizon to frontier communications, my...
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1 comment
FrontierCommunications
#1207247

Good afternoon,

Let's find out what's going on with your long distance services. Can you send us an email at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so we can get started. Thanks,

~Tim

Review
#912026 Review #912026 is a subjective opinion of poster.
Service
Frontier Communications Digital Phone Service
Cons
  • Please see complaintor read bbb current circulation on subject
Reason of review
blaming third party for company's problems
Loss
$590

Frontier Communications Customer Care Review

3.9
Details
I just had my installation done by front tier and even though I had a little issue with what day they were coming the technician came on Saturday and work for three hours until there was a power outage in my area and he had come back on Sunday and he got it all working and I had a very good experience. The technician could not have been any nicer or more cooperative.
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Review
#910771 Review #910771 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Good customer service

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Latest Question

Frontier Communications Questions
1.4
Details
VERY Bad Customer Service - They put you on hold and transfer to another agent without any resolution. You waste 1-2 hours every time you call with no resolution. I started with an agent on Chat - Sorry I do not have access to help you. Please call tech support...
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1 comment
FrontierCommunications
#1204913

Hello. I am sorry to hear about your experience.

We can certainly assist you.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. - Krystle

Review
#908736 Review #908736 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Cons
  • Pretending not to find my acct
  • Entire experience
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • Cable TV cost
  • Frontier False Advertising