State: California City: Los Angeles Product: Frontier Communications Fios Bundle Clear all filters (3 of 121 reviews match)
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Frontier Communications - California Fios customers all get the shaft from Frontier

1.0
Details
I had just renewed my contract with Verizon about 6 months ago (December)-- then the takeover from *** happened (April). All my streaming services stopped working (HBO, Showtime, Starz--ALL of them). I only renewed my contract because I like to watch on my Computer and Xbox at work etc., and want those premium channels. On Demand stopped working in HD completely. I spent over 3 days on the phone and in chats, and was told that On Demand is a "free" service, and so are the streaming apps. I replied, okay, On Demand might be "free" but HBO, SHO, Starz etc. are definitely not, and those premium channels are who offers the app as part of the agreed upon package for paying for their channel. The Frontier website says I can use them, but they don't work at all. The helpful customer service person suggested I just cancel the premium channels if I'm not happy. They work on my TV, and that should be good enough for me. After going up the supervisor chain, I was told that this was a known issue with 3rd party vendors (such as any premium or pay channel). Their verification/activation sees Verizon Fios accounts as still Verizon, and then you cannot activate. I asked if there was an ETA on a fix? No. Then can I get out of my contract, since the reason I signed it in the first place is not being provided? No. After all that, I received a one time $30 credit on my bill. I will give them 1 more month to figure out a fix. Then I will be filing official complaints to BBB, FCC, and any other entity I can find to file them. I don't think most of us are asking too much to have our Verizon contracts fulfilled, and if not-- let us go to another provider who can manage to supply internet and TV service from this decade. I hope there is a class action lawsuit, and if they will not bend on early termination-- I might try small claims court to break out. I'm also going to post this as a review. Good luck to all the poor souls purchased in the messed up Verizon deal.
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Review
#878542 Review #878542 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Cons
  • Tech support doesnt understand products
  • Holding to contract and not delivering
  • Not delivering what i paid for
Reason of review
Problem with delivery
Preferred solution
Either fix the problems with apps (and on Demand) or let me out of remainder of contract
Tags
  • broken

Frontier Communications Fios Bundle Review

When I moved into my new apartment Was told that one of my options for Internet and cable was fios. / Verizon called on April 2nd called to set up service was told that Verizon was bought out by frontier I have lived in California all my life and never heared of this company so decided to set up service after many disconnected calls talking to different reps had my credit ran twice without my permission on 4/4 I set up service for a bundle package with frontier internet and direct tv cable 4/9 a technician came was not able to set up service because of restrictions now on 4/12 customer service is still not able to locate me in their system after all this I still wanted to get their service for Internet but now changed my mind this Saturday if the technician even shows up I will turn him away this has been the most horrible horrible experience I've ever had with a company I am definently in for a class action lawsuit
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Review
#828681 Review #828681 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Reason of review
Poor customer service

Frontier Communications Fios Bundle Review

1.0
Details
We've been with Verizon for years and have always been satisfied with their service. The moment frontier takes over, we lost our landline. They did send out a tech to us rather quickly, however, it did more harm than good. Tech 'broke' our internet, his exact words to us. We've been without landline for 10 days and no internet for 5. Thankfully our tv is still functioning, although all the channel info is messed up. We've been contacting their customer service since Friday. Wait time is horrendous, after you do get through someone, you have to repeat your story over and over to a different representative. There doesn't seem to be a system in place. One thing consistent is the rep will put you on hold for 5 minutes at the time to 'resolve the problem'. At the end of each call is always an empty promise of either setting up a ticket to have a tech sent out or calling us back with an resolution at a set time, which none was delivered. Matter of fact, calling back will always being told that there wasn't an existing ticket to work off of so they would need to start another. Almost sounds like all time time they had you on hold, the representatives goes to their break room, laugh about the unfortunates they all have on hold while having a cup of coffee. Our last phone call was the most honest one we got. After 40 mins, the rep just told us that she doesn't know what he problem is and for us to call back today. It's BS but at least she was honest.
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Review
#828316 Review #828316 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Reason of review
Bad quality

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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