State: California City: Los Angeles Product: Frontier Communications Home Phone Service Clear all filters (2 of 67 reviews match)
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1.1
Details
Ever since Verizon Fios got sold to Frontier our bill has never been the same.For the last 3 months we have been receiving incorrect bills. My normal bill with Verizon was around $60 per month since Frontier took over my first month bill was around $200. Then I called...
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1 comment
FrontierCommunications
#1215026

Hello. I am sorry to hear about the experience and billing issues you have had.

We are here to help.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist with a resolution. -Krystle

Review
#921410 Review #921410 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • False pricing and billing
  • Service fees no agreed upon
  • When they tried to integration with verizon customers
Reason of review
Incorrect billing and poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • criminal enterprise
  • Frontier Service
  • Frontier Broken Promises
  • Time Inc
1.6
Details
I was shocked today when I called to ask for my number of over 20 yrs to be released so my new company could retrieve the number.At the time, when I discussed this with the rep she mentioned that it would not be a problem but since the date of switching was different,...
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1 comment
FrontierCommunications
#1212294

Hello. I am very sorry to hear this happened.

We can certainly take another look into this for you.

Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can help. -Krystle

Review
#916472 Review #916472 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Cons
  • Entire company so far
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Cable Service
  • Frontier Verizon

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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