Rowlett, Texas
8.4K views 170 comments
Not resolved

April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone.

I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five business days.

I had thru verizon 75 up and 75 down internet and now get 20 up and 28 down thru frontier. I lost over $830.00 of paid for movies and 42.00 of pre-orders.

I informed Frontier to credit my account and was told they cannot. I told frontier I wanted to cancel service and got hung up on 2 times. I was told by frontier that I would have to pay a $200.00 cancellation fee. I told them I was starting a class action suit and was hung up on again.

Contact: whitnyrussell@verizon.net if you wish to join class action sit and put in the subject line Frontier Verizon Class action so I can send to the lawyers.

Review about: Frontier Communications Bundle.

Review #822449 is a subjective opinion of a user.

1.0
Website
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Billing Practices
Reason of Review / Monetary Loss Problem with delivery / $1250
Preferred solution Full refund

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Frontier sucks in Roanoke IN
North Vernon, Indiana, United States #1306132
Is there any real class action lawsuit?
gibbermcgee at juno.com
Anonymous
Riverview, Florida, United States #1301260
I have the same issue so sign me up as well. dklaue@yahoo.com
mad-as-hell
Ottawa, Ontario, Canada #1299416
So is there a lawsuit underway and how do I join? I have lots of names and records from over a year as evidence of the total incompetence,lies,mistakes,and time wasted trying to correct all this *** and the over billing as a result.
Sarah B
Ottawa, Ontario, Canada #1297354
Just filed with the BBB and emailed info to Frontier reps:
We had Verizon Fios, Frontier Communications had taken over our account and our monthly billings have been a mess since Sept of 2016 which is when we decided to make a couple of changes to our services (we removed cable and home phone- confirmation #060950587).
Over the months I have spoken to several customer service reps to help fix the billing issues- all reps assured me they had corrected the issues. Our monthly statements continued to be incorrect and so I had then started escalating to managers. Each conversation I spent a minimum of 1hour on the phone trying to correct the issues (and that is after waiting on hold for up to an hour each call).
The services we want are Internet $54.99, Local TV $12.99, a main DVR box and that’s IT! The DVR recorder box is all of the equipment we have in our possession, other than the router. I do not understand why it is so hard to process this billing correctly. Below are the issues I have had over the last several months after several phone calls and I am LIVID! I did not start taking down names of reps until I had already spoken to several people. The contact info I did take by “managers” I have spoken to are :
12/23/16 – spoke with Robin at the New Haven Office. Told me her # was 877-433-3806 ext-9351 * left over 5 messages with no return call back, This was after I had agreed to let her call me back after the Christmas Holiday so that she could really take
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Angry customers
Oak Harbor, Washington, United States #1295220
Everyone I know in Oak Harbor Washing ton has had illegal price gougin from frontier communication
Randyincharge
Plano, Texas, United States #1291798
I'll join as well. My wife and I have been trying to deal with their bad service for months now. We were told we could not be released from our contract even though we had no TV and very poor internet connections We sent their equipment back to them in November 2016 and I just got a bill today, Feb 2017 for $996.07.
Disgruntled Customer
Schenectady, New York, United States #1284113
I have a 2nd home in Florida that is not used very often and have been trying to cancel the Frontier service for months. Have spent many hours on the phone with this crooked company and they are still charging me after discontinuing service months ago. I was already looking into a class action lawsuit and would certainly be willing to join this one.
Anonymous
Ithaca, New York, United States #1283026
My elderly parents phone service went out today February 7th, 2017. They called Frontier from a neighbors phone and the person at the call center said that it would not be fixed until possibly the 20th of February!!!! That is horrible!!! How about prorating their bill for those 13 days or more that they will be with out service!!! This is ridiculous!!
Anonymous
Glen Allen, Virginia, United States #1280525
Providers were switched without proper notice.
Billing system failures resulted in days of outages, which meant a loss of income.
Speeds are not what were advertised/contractually agreed upon.
Godspeed, lawyers.
Anonymous
Sylva, North Carolina, United States #1280175
Frontier has been nothing but a hassle since we transfered service into our name from landlords name. First off, the guy who came out was rude and nasty and didnt.connect our service correctly. When we called to see what was wrong we asked them NOT to sent the same guy and guess who shows... and still didn't fix it... he didn't want to. So we had to wait for another tech who got it right. All this while the bill is so far off from what was promised.
They are still trying to fix bill in February and we had it connected in what was supposed to be October .... didn't actually get done until November. Customer service is horrible. And this is the only company in rural North Carolina.

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