April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone.
I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five business days.
I had thru verizon 75 up and 75 down internet and now get 20 up and 28 down thru frontier. I lost over $830.00 of paid for movies and 42.00 of pre-orders.
I informed Frontier to credit my account and was told they cannot. I told frontier I wanted to cancel service and got hung up on 2 times. I was told by frontier that I would have to pay a $200.00 cancellation fee. I told them I was starting a class action suit and was hung up on again.
Contact: firstname.lastname@example.org if you wish to join class action sit and put in the subject line Frontier Verizon Class action so I can send to the lawyers.
This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $1250. whitnyrussell is overall dissatisfied with Frontier Communications. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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