Rowlett, Texas
8.7K views 178 comments
Not resolved

April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone.

I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five business days.

I had thru verizon 75 up and 75 down internet and now get 20 up and 28 down thru frontier. I lost over $830.00 of paid for movies and 42.00 of pre-orders.

I informed Frontier to credit my account and was told they cannot. I told frontier I wanted to cancel service and got hung up on 2 times. I was told by frontier that I would have to pay a $200.00 cancellation fee. I told them I was starting a class action suit and was hung up on again.

Contact: whitnyrussell@verizon.net if you wish to join class action sit and put in the subject line Frontier Verizon Class action so I can send to the lawyers.

Review about: Frontier Communications Bundle.

Review #822449 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
Billing Practices
Reason of Review / Monetary Loss Problem with delivery / $1250
Preferred solution Full refund

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Anonymous
#1316594
Signed up for Frontier Communications FIOS Internet service for the introductory price of $39.95. When the installer came, he tried to install DSL. Bait and switch. I rejected it. Frontier Communications then billed me for $129.97 and threatened to give me a bad credit report if I did not make immediate payment.
Please join me to the suit. regalplace@hotmail.com
Mary M
We've had the same bad experience with Frontier. Is there a class action lawsuit happening? We'd like to file as well.
MARY WMS
Plano, Texas, United States #1312146
whitnyrussell@verizon.net,
re: Frontier Communication
April 5, 2017
I'm in Plano, TX, and we've been price gouged since Frontier took over our account from Verizon last year.
I have two service numbers Frontier gave me to fix our billing, and they never did. I finally connected with Spectrum 4-4-2017, then called Frontier today, 4-5-2017 to disconnect their service and see about a refund of $75 per month for about 12 months.
After an hour of transfers, then getting put on hold for the last 15 minutes, they're saying they don't have the ability to make the refund, send up a trouble ticket, get a VP to call me back, NOTHING! Is there a lawsuit? We want in!
Anonymous
Zephyrhills, Florida, United States #1311510
Please add me to the lawsuit,
Loreleidelacruz@yahoo.com
Lorelei DeLaCruz
Bradenton, Florida, United States #1311498
Are you still pursuing this?
Dionne E
Sarasota, Florida, United States #1310229
I had the same issues with this company. How do I join the lawsuit?
Chelly stclair
Temecula, California, United States #1309831
Having same problems with Frontier. Poor customer service. Deception, different promises from representatives, poor communication, Billing is a nightmare, my business internet service disconnected without notice. Fed up with Frontier!!!
Frontier sucks in Roanoke IN
North Vernon, Indiana, United States #1306132
Is there any real class action lawsuit?
gibbermcgee at juno.com
Anonymous
Riverview, Florida, United States #1301260
I have the same issue so sign me up as well. dklaue@yahoo.com
mad-as-hell
Ottawa, Ontario, Canada #1299416
So is there a lawsuit underway and how do I join? I have lots of names and records from over a year as evidence of the total incompetence,lies,mistakes,and time wasted trying to correct all this *** and the over billing as a result.

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