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April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone.

I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five business days.

I had thru verizon 75 up and 75 down internet and now get 20 up and 28 down thru frontier. I lost over $830.00 of paid for movies and 42.00 of pre-orders.

I informed Frontier to credit my account and was told they cannot. I told frontier I wanted to cancel service and got hung up on 2 times. I was told by frontier that I would have to pay a $200.00 cancellation fee. I told them I was starting a class action suit and was hung up on again.

Contact: whitnyrussell@verizon.net if you wish to join class action sit and put in the subject line Frontier Verizon Class action so I can send to the lawyers.

This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $1250. The author is overall dissatisfied with Frontier Communications. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Frontier Communications.

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Anonymous
#1387913

We NEVER receive the speed we pay for...Thats it in a nut shell 1.0-2.75up an.037 down an all their obligated to 3.75 both..

each time we call they place you on hold for 1-2 hours then hang up.. When we do reach some we then play the game. Please disconnect router multiple times then they ask what color lights... We end with a ticket for a service.

At this point the guy will call me normally the next day while I'm at work an say he cant do anything because I'm not in front of my computer or the lines are congested an all I can do is complain someday with enough complaints they may repair the lines.So sick of the run a round

Anonymous
#1371264

I would also like to be added to a class action lawsuit against frontier.I didn't have a contract with Verizon when the took over and they dropped the internet speeds when they took over and I tried to leave them and they sent me a disconnect bill even thou they admitted I did not have an active contract with them.

Now it has gone to collections.. they keep me on hold for almost an hour then ask me to wait and eventually they hang up on me .

The collection service has no way of speaking to anyone , just a payment option.So angry with these crooks.

Anonymous
#1365310

Frontier are the bottom-feeders, the worst of the worst.

Anonymous
Houston, Texas, United States #1354320

I hope Frontier burns in heIl

Anonymous
La Mirada, California, United States #1353915

How do we sign up for class action law suit?

I've seen that people want to and/or have, filed one, though I can't find info on how to add my name. Thank you!

(Can't stand the service!)

Anonymous
Seattle, Washington, United States #1352299

This place is run by a bunch of liberal Democrats, what more can you expect from morons?

Anonymous
to Anonymous #1361401

Wow, the uneducated just talk and talk like their leader

Anonymous
Los Angeles, California, United States #1344437

I would like to be added to any class action suit.My story is a long painful one but ultimately ends with Frontier continually billing me and threatening to take me to collections for a bill of $146.46.

This is for phone service that was SUPPOSED to be cancelled in Jan but continued to run through April.

THEY failed to honor my request to discontinue service for this line.I also had another line which I ported to a different provider at the same time that I asked this line to be cancelled.

Anonymous
Harrisburg, Illinois, United States #1327122

Please add me to this suit. Just sent an e-mail to be added. I'm totally disabled and they have turned off all my services, from them even thought I put money towards my bill every month.

Anonymous
Azle, Texas, United States #1325374

Please add me to this class action suit.

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