Rowlett, Texas
8.7K views 178 comments
Not resolved

April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone.

I lost my Video on demand and $830.00 dollars of movies I purchased thru verizon. I lost my 75/75 internet speed connection. I have called 6 times since 1:00 am 4-1-2016 and talked to customer service agents, supervisors, and tech support. The standard answer is we are in transition and it should be up in 12 hours, 24 hours, and now they say 4 to five business days.

I had thru verizon 75 up and 75 down internet and now get 20 up and 28 down thru frontier. I lost over $830.00 of paid for movies and 42.00 of pre-orders.

I informed Frontier to credit my account and was told they cannot. I told frontier I wanted to cancel service and got hung up on 2 times. I was told by frontier that I would have to pay a $200.00 cancellation fee. I told them I was starting a class action suit and was hung up on again.

Contact: if you wish to join class action sit and put in the subject line Frontier Verizon Class action so I can send to the lawyers.

Review about: Frontier Communications Bundle.

Review #822449 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
Reason of Review / Monetary Loss Problem with delivery / $1250
Preferred solution Full refund

Had an Experience with Frontier Communications?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Signed up for Frontier Communications FIOS Internet service for the introductory price of $39.95. When the installer came, he tried to install DSL. Bait and switch. I rejected it. Frontier Communications then billed me for $129.97 and threatened to give me a bad credit report if I did not make immediate payment.
Please join me to the suit.
Mary M
We've had the same bad experience with Frontier. Is there a class action lawsuit happening? We'd like to file as well.
Plano, Texas, United States #1312146,
re: Frontier Communication
April 5, 2017
I'm in Plano, TX, and we've been price gouged since Frontier took over our account from Verizon last year.
I have two service numbers Frontier gave me to fix our billing, and they never did. I finally connected with Spectrum 4-4-2017, then called Frontier today, 4-5-2017 to disconnect their service and see about a refund of $75 per month for about 12 months.
After an hour of transfers, then getting put on hold for the last 15 minutes, they're saying they don't have the ability to make the refund, send up a trouble ticket, get a VP to call me back, NOTHING! Is there a lawsuit? We want in!
Zephyrhills, Florida, United States #1311510
Please add me to the lawsuit,
Lorelei DeLaCruz
Bradenton, Florida, United States #1311498
Are you still pursuing this?
Dionne E
Sarasota, Florida, United States #1310229
I had the same issues with this company. How do I join the lawsuit?
Chelly stclair
Temecula, California, United States #1309831
Having same problems with Frontier. Poor customer service. Deception, different promises from representatives, poor communication, Billing is a nightmare, my business internet service disconnected without notice. Fed up with Frontier!!!
Frontier sucks in Roanoke IN
North Vernon, Indiana, United States #1306132
Is there any real class action lawsuit?
gibbermcgee at
Riverview, Florida, United States #1301260
I have the same issue so sign me up as well.
Ottawa, Ontario, Canada #1299416
So is there a lawsuit underway and how do I join? I have lots of names and records from over a year as evidence of the total incompetence,lies,mistakes,and time wasted trying to correct all this *** and the over billing as a result.

You May Also Like

"We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more
"they added V.O.D. and extra 50 on internet and more for same phone plus the installation charges. The best way to get this fixed is call the FCC and write..." Read more
"Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more
"Tampa, FL. From the second they took over Verizon Fios, it's been a disaster. Customer service is completely clueless and the website and self-serve phone services do not function. I..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more
"I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"I ordered 2 pictures and when I received them, the frames were broken on both of them. The quality was not as nice as it looks on their website. I..." Read more