Cancelled service with Frontier on April 26th 2017 and had Spectrum services installed. After Spectrum services were installed I called Frontier to see where I return their equipment to. They said they would be sending boxes to return the equipment in. I sent the...Read more
I am a disabled man confined to a wheelchair. I do not have a cell phone, only a home line that worked just fine for years with Verizon. My phone has been out for almost 24 hours and I had to get in a wheelchair and go almost half a mile to use the neighbors phone and...Read more
I had o write this somewhere.... this is the worst experience with service I have ever encountered. Almost every month without fail I have to call and dispute charges. This started over a year ago where they consistently charge me incorrectly. It is hard to believe a...Read more
Frontier Communications - Frontier review
Worst company in the world. Horrible Internet coverage, I have to reset my modem at least a dozen times A day. I'm charged 3 times what I was charged before moving but no other company that provides Internet where I am. Over charged multiple times and customer service was like talking to a wall. They don't care and they know there is nothing you can do when you are in a rural area.
Frontier Communications - Ridiculous termination fee
Ridiculous termination fee. I have 11 months left on our contract I pay about $183 a month. They want to $ 2,600 for early termination fee
Frontier Communications - Fraudulent billing and shutoff
Today our service was turned off and when we called they said we owed 3 different bills, 2 of which are from 2009, 2010. We didn't even sign up for service until late 2013. They expect us to pay $700 worth of bills that aren't ours. They say the bills are for our address, my boyfriends name, and SS#. He didn't even live in this state back then. We will be contacting BBB and CA.
Frontier Communications - Constantly solict
once again, frontier rings and rings and rings the doorbell....ignoring my bold signs NO SOLITING, DO NOT DISTURB. Uneducated, when ask why they ignored my posting replies 'My boss said every house no matter what'.
I had three reps lie to me and tell me they were doing one thing when they in fact added charges and products I never ordered to my account. They did this because they received a commission or bonus for everything they added. Every time I called to cancel, the rep...Read more
I had two accounts with Frontier. When I transferred one due to a change of address, they charged me an early disconnect fee and threw me out of the original promotional pricing, and did not properly credit my bill. I canceled both accounts. One account I had a credit...Read more
- When it was verizon
- Canceling the account
I didn't like
- Being lied to
- Entire experience with customer service and reliabilit
We are moving from our home in Keller, TX and called to disconnect our cable and internet service Aug. 10th. We were informed that we would continue to be billed until the end of the month 8/31, even though we will have vacated the address and will not be using the...Read more
My Verizon DSL & telephone account was taken over by Frontier in April 2016. At that time I was paying my dues via autopay with my credit card. When Frontier took over, my credit card started being charged automatically to Frontier rather Verizon. However, the money...Read more
I didn't like
- Total lack of care from phone rep
- Dont respond to customer communications
I called to get new cable boxes after 10 years with the old one. It took well over a month, and I had to call 4 times before they actually showed up. My bill went up for less services. Not to mention, they screwed up my bill and kept taking channels that I should have...Read more
I would love to know if anyone out of the millions of people have filed a lawsuit against this company as we all have grounds to..... I have been personally fighting my own battle with Frontier for 1 year now and I am pursuing this not only for personal reasons but for...Read more
Contacted frontier about a $49.99 router charge. I didn't order a new router and they made no attempt to either take chrg off or take router back. You automatically get one when ever you get internet...even if you had a working frontier router prior. It becomes yours,...Read more
Do you have something to say about Frontier Communications? What happened? What can we help you with?