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My wife called 12 days ago for a Internet upgrade. She was told that on April 12th they would be out between one and 5 PM to install the new upgrade in our home. She was also told that they would call an hour before they was going to show up for the installation. She...
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i order phone service and Dish TV through Frontier in Feb., DISH was prompt and quick getting service installed, my telephone has NOT been turn on or even any service at all if i plug a phone into the gray box mounted outside on my house. ive complained to Frontier and...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry your service was not installed. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assist ...

One of the worst companies I’ve ever dealt with. Nothing but problems at a higher than average price. They started charging me for Secure Identity Protection without any authorization. As stated by someone else, this is an entirely unnecessary product meant to milk you...
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Frontier Communications Customer Care Review

#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Frontier Communications Router Installation Review

#1033465
3.0
Pitiful service sorry worst unacceptable
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Short Review for April 08, 2017, Other

#1031571
1.0
I can not belive they are allowed a license to operate.
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Frontier Communications Bundle Review

#1031462
1.0
i only get internet and phone its supposed to be 59.00 my bill every month is over 240.00. i have coworkers going through the same thing with this co.
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Bills keep going up despite assurances that charges have been adjusted. No email or postage mail written documentation of agreed upon charges allowed per Frontier policy. No record of previous discussion with customer service discussions available when calling back. No...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry you have on-going billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

Since day one of signing up I've had problems. First my appointment time was messed up so I missed an entire day of work. Then the gave me the wrong package. Then I came home one night and had no cable b/c they disconnected it by mistake. Now I'm supposed to get a gift...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the experience you have had with your service. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subj...

I am a new customer trying to connect internet service at my home. I waited 3 1/2 hours by my phone at the house for a tech that was a no show. When I called the company they said they called my number spoke to a woman and rescheduled for another date. What?? Not...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am very sorry your service has not yet been installed. If you need any further assistance with this issue, please send us an email to AskFrontier@ftr.com with the sub...

Frontier has taken the FIOS product from Verizon and took it from top of the heap to the dung heap literally overnight. When it works it's fine but it goes out at least monthly. Service goes from flawless to 40% packet loss and eventually hard down. When you call their...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the issues you have experienced with your Internet service. If you need any further assistance with this, please send us an email to AskFrontie...

My name is Linda Johnson and I would like to be in the frontier class action lawsuit the service is poor I signed up with Frontier and they overcharged me they told me my bill will be one price and then when I get my bill it's double what my bill should have been so I...
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Anonymous

Anonymous You don't need Class Action - file a Small Claims Court lawsuit yourself and let Frontier know your intentions. Many people sue and WIN against Cable/Internet companies all by...

1.5
#1030524
I would rather have no internet at all than to have Frontier. This company is by far one of the worst internet providers. I should of followed the warning signs that this company was trash they day they came to install it. The day they come to install the internet the...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear you feel this way. If you need any assistance with your Internet service, please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/K...

re: Frontier Communication April 5, 2017 I'm in Plano, TX, and we've been price gouged since Frontier took over our account from Verizon last year. I have two service numbers Frontier gave me to fix our billing, and they never did. I finally connected with Spectrum...
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donny042

donny042 That's what I'm doing first thing Monday morning