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I have patiently dealing with Frontier for last 4 months, hoping that they can get my bills right. Because all of sudden my bills jump from $170 to various amounts with unexplained charges even by their customer services. I got all kinds empty promises but only see my...
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Going on Day 5 of Frontier Communications trying to hook up internet, and they still don't know what they are doing!!! We've have been on the phone now for 4 days, at least 4 hours each time, they have sent four different techs out and Internet still doesn't work. Cmon...
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I also had problems reporting phone outage. I help an elderly gentleman who is very deaf. Needs his phone for emergencies, falls, etc. His service has been out for 5 days. I tried to call and report the outage. I had his account number, pin number and his bill in hand....
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Frontier Communications Internet Service Review

#1021968
Frontier has been overbilling me for a year and not a small amount I've literally paid them thousands.
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Frontier Communications Customer Care Review

#1019437
The worst customer service I've ever and life experience they are not loyal whatsoever to their customers & they overbilled people and their professional at all my phone has been down for about two weeks They've been promising to send a tec out but no one has ever showed.
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Frontier Communications Customer Care Review

#1018734
1.0
Horrible to deal with. Been on the phone 5 times, over 4 hours, been hung up on 3 times, been lied too 2 times, losing sales......common cause problem 3 days ago. Will be taking my 400 a month somewhere else asap! Horrible customer service
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Frontier Communications Phone Service Review

#1017444
I called Sunday to teport my mom's phone has lots of static and an echo. She wears a med alert necklace and depends greatly on phone service. She is 86 and lives alone. They inform me that it will be 3 days before they can get to it and to have a good day. We are changing companies.
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We signed up for Frontier Internet. There was a promotion at the time for a $25.00 Amazon gift card (the Promo was for up to $200 based on service choices). We have been customers since before Christmas (12/16) and have yet to receive our promotional gift. We have...
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1.0
I didn't like
  • Lies
#1022001
Called Frontier CT on 03/13/2017 to reduce my ridiculous monthly bill. Spoke with "Jeff", who kept me on hold for 48 minutes, while "working to reduce my bill". He offered $140 a month for a reduced service package, I agreed to the rate, and he stated it would post to...
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Totally unreliable internet service since Frontier took over Two weeks after the service tech supposedly resolved issue, again no internet service, second tech supposedly resolved issue, thirty minutes after tech left no internet service. Finally convinced tech...
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ive had frontier for for about 1 yr, ive had to call them at least 40 times, because they never get my bill correct, its always higher than should be , even if I cancel something the next bill will be higher, when you call they just lie to you, and tell you something...
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#1021273
Terrible company. Plain and simple. We pay for 1.0 mps (this is their high speed internet) which is almost nothing. They continue to oversell this area without upgrading their equipment so now it is stretched as thin as can be. To the point that you cant get online...
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Anonymous

David H WOW, my experience exactly, I knew we were screwed when Verizon sold out. Not that Verizon was wonderful, but their service was light years ahead of frontier.

I'm actively seeking an attorney for consumer fraud against Frontier Communications! Like millions of others, I was stuck with these cheats when Verizon sold to them. And also was very unhappy with the service and reported problems for months. I cancelled last October...
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I didn't like
  • False reporting on my credit causing massive problems
  • Reported falsely to credit bureaus
  • Extremely high prices
#1020369
I have not had service to my landline since Wed. & I reported it right away. I need the landline for my security system and specified that when I called in about the outage. I don't know what the problem is since my phone line didn't come down. I tried twice on a chat...
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1.5
I didn't like
  • Poor customer service
#1020119