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Frontier Communications - Easy to buy a service and impossible to issue a complaint on Frontier's website.

1.0
Details
Yes, I would like to issue a complaint and was referred to frontier communications on line. I have spent 40 minutes trying to issue a complaint. There is no way to do it and I have to catch a plane 6 am and have to give up. I was trying to get a credit on my bill for not having a DVD for a month and learned that the technician that restored by service never submitted a ticket.
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1 comment
Anonymous
#1766716

Do yourself a favor a drop this company. Take it from me, I’ve had nothing but trouble with them.

Shuting off the wrong service to double billing me, standing me up not showing for repair work that they caused due to THEIR errors.

Even making wait over four months for my refund after closing down my account. So when you return from your plane trip, look for a reputable company.

Review
#1687462 Review #1687462 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
poor technical service
Loss
$40
Preferred solution
Full refund

Frontier Communications in Palm Springs, California - Didn't provide what we asked for...

1.0
Details
We changed a few things with our phones. We always had call forwarding. When we made ONE change (removing the national calling 'feature'), they also discontinued our forwarding. They also changed something so that our home alarm system, which goes through our phone, does not operate anymore. Hence, our alarm is useless if someone should break in while we are away. I spent a good deal of time with someone on the phone a few days ago. The problems still exist. Unacceptable service. We will change from Frontier as soon as we can to make sure the features we need are in working order. Shame on them.
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Review
#1684657 Review #1684657 is a subjective opinion of poster.
Service
Frontier Communications Home Phone Service
Reason of review
Access/ activation issues
Preferred solution
Since this isn't working after a few days, we will contact another company with excellent service.

Frontier Communications - Unhappy, sent an estimated bill raising it more than $50.00

I called in and told girl I had problems with my TV box. She said she would send me a new box and control. She e-mailed me a estimated bill raising my monthly bill over $50.00 a month. I asked for no changes. Can't reach the refund department, bill hasn't come yet and calling in has no record. What do I do?
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3 comments
FrontierCommunications
#1776181

Hello TimelySnail174, We can investigate what has happened. Please private message us to get started, we need additional information about your account. -Christina

h.kitchener
#1764173

What you do is get away from Frontier as soon as possible and find another company in your area that provides what you want. From the complaints I see, Frontier has unreliable customer service.

SatisfyingMacaroniPenguin250
#1764205
@h.kitchener

You got that right!

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Review
#1684567 Review #1684567 is a subjective opinion of poster.
Cons
  • Never speak to the same people or state
Reason of review
Pricing issue
Preferred solution
Price reduction

Frontier Communications in Waterbury, Connecticut - Finally got refund.

Hurray. Today I finally received my refund MasterCard. After only making me wait five months for it after I closed my account.
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1 comment
FrontierCommunications
#1776179

Hello PissedConsumer1683556, Please let us know if you need any further assistance at this time. Please private message us if you do need a hand. -Christina

Review
#1683556 Review #1683556 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Frontier Communications in Lansing City, Michigan - They feel their Speed(Down/Up) 7616 Kbps / 864 Kbps < Yes bits not bytes per sec. is worth $63.00 per month

1.8
Details
They are a joke. When My I-net is down it takes 4-5 days to fix. And it has always been something they did. The actual fix is to fix what one of their employees broke. They call when they start and it takes no more than 1/2 Hr. Even though I have a dry loop dsl connection there is no excuse for this kind of a charge for substandard speeds. No wonder their stock is down.
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1 comment
FrontierCommunications
#1776169

Hello PissedConsumer1679929, Is your service currently down? We can help if you need a hand with anything.

Please private message us to get started. -Christina

Review
#1679929 Review #1679929 is a subjective opinion of poster.
Pros
  • Steady speeds speed down up 7616 kbps 864 kbps
Reason of review
Pricing issue
Preferred solution
Price reduction

Frontier Communications in Middleway, West Virginia - 3 weeks no internet no technician

1.0
Details
Our internet has been out for more than 3 weeks. When I called in and actually got a human on the phone they say they’re “working on it” that it’s a system outage due to upgrading the system (for 3 weeks!?). We lost internet during a thunderstorm around the house and I can’t get them to come out and replace the box or even send me a new box. It’s obviously fried again.
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1 comment
FrontierCommunications
#1774503

Hello OnlyCeskyFousek458, I apologize for the recent outage that you experienced. If you still need any assistance with your service, please private message us to get started.

We are here to help. -Christina

Review
#1679682 Review #1679682 is a subjective opinion of poster.
Service
Frontier Communications Dsl Internet Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
My issue started on 9/14/19 when I called about changing my router channel from 6 to 11 based on the diagnosis of DTE energy as my wifi thermostat needed a stronger wifi signal to stay connected. I was on the line with Frontier Customer Service for about 2 hours, then...
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2 comments
FrontierCommunications
#1774500

Hello IntentMorayEel739, It is not secure to post your account and contact information publicly online. I highly suggest that you modify or remove your post to protect your personal data.

I have arranged for an account manager to contact you to assist with your modem set up, please look out for their call within the next 24-48 hours. -Christina

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Review
#1679147 Review #1679147 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Frontier Communications - Terrible customer service

1.0
Details
My connection constantly goes down or freezes. I can never get a hold of customer support either with live chat or phone calls to them. I am so tired of getting no help at all has been down more than up. I am really really disappointed. I do not know why the follow up is such a long wait.
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1 comment
FrontierCommunications
#1774491

Hello OffbeatChicken740, I apologize for the trouble you have had with your service. We can help.

Please private message us with details about what issues you are seeing with your connection. -Christina

Review
#1677631 Review #1677631 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Cons
  • No good service from frontier
  • Lack of ability to help
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Internet DSL Frontier

Frontier Communications in New Haven, Connecticut - Customer care service is a joke

Just called to get a customer representative on the phone and all I got was message saying “Due to high call volume I will be unable to answer your call and getting back to you may take up to a week to return your call.” WOW
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1 comment
FrontierCommunications
#1774486

Hello PissedConsumer1677625, I apologize for the wait to reach customer service on the phone. If you still need any assistance at this time, please private message us. -Christina

Review
#1677625 Review #1677625 is a subjective opinion of poster.
Reason of review
Poor customer service
1.1
Details

Update by user Oct 11

Just got hung up on by supervisor without even talking, said the person you are trying to reach is unavailable after being on hold for a half hour. How do people like that even have a job if they can not even reply to a phone call. WHAT HAPPENED TO QUALITY OF SERVICE...

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2 comments
FrontierCommunications
#1774484

Hello RecklessMacaw469, I apologize for the trouble you have had trying to reach support. What had you calling in?

Please private message us if you need any further assistance.

We are here to help. -Christina

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Review
#1677459 Review #1677459 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Pros
  • Starts out as cheap service
  • Initial sales proposal and promises
Cons
  • Being robbed
  • Lied about proposal of cancellation
  • One employee tells different option about billing than the other
Reason of review
Pricing issue
Loss
$55
Preferred solution
Price reduction
Tags
  • Price Gouging
  • Unwanted Changes
  • Frontier Communications Support
  • Can T Provide What Promised