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For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 static IPs I was paying Frontier Communications $450.00 per month. (That's nearly 6 BIG ONES a...
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1.1
I didn't like
  • Quality customer commitment service value choice
#1140076
On Wednesday, 11/29/2017, at 9:50 am, we lost all our Frontier Services; phone, cable and internet. I tried to re-boot, nothing happened. I called Frontier; waited on "hold", 7+ minutes, called back, on "hold" 8+ minutes, called back, finally got someone to answer at...
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1.0
#1140004
Once again Frontier lied to me and provided horrible support. Every time I call them they promise to help me and always screw up my billing and services. They are poor untrained customer service and technical support. I really feel sorry for anyone working for the...
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Anonymous
Leon DiJusticia

For well over a decade I have suffered the abuse of the strangling monopoly Frontier Communications has had on my market.With three voice lines and my business DSL with 6 stat...

2.0
I liked
  • Internet speed
  • Quality of picture
  • Features
I didn't like
  • Poor untrained technical service
  • Customer service did not care about customer
  • Pricing too high
#1139561

Frontier Communications - Very bad experience

Frontier Communications
#1124794
1.0
Details
Lied about promotions 2 year deals are only 6 months then they go way up, customer service department really hard to get ahold of, dont believe anything they tell you there quotes are to sweeten the deals to get you on board, then thats not what they said, they will claim after the fact, and yet they still advertise 2 year deals, would NOT recommend to anyone at this point its just not worth it.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

Frontier Communications - Worst costumer service ever

Frontier Communications
#1124437
1.0
Details
Worst costumer service ever. Bull ***
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Frontier Communications - Bad customer service

Frontier Communications
#1119387
I've bee on the phone for the past 80 minutes Still waiting now for someone to answer the phone I'm going to cancel the service for this reason alone Forget about the reason I'm calling
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Frontier Communications - Pathetic customer experience and still no choice

Frontier Communications
#1119362
Have been reaching out to Frontier customer care. They aren’t giving any sort of solution. I am one unfortunate consumer who cannot take any other services than Frontier. Still no on came to instal and they change the dates and still supervisor do not have a proper explanation.
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I cancelled my service with Frontier 7 days into my service period. They charged my checking account 3 weeks later for the whole month. When I called to request a refund for the 3 weeks of service I did not get, I was first told to expect a check in the mail with the...
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1.3
I didn't like
  • Very bad customer service
  • Agents need verbiage to explain issues providing service
#1138797
On Nov 28, 2017, I had an appt for a technician to come out and bring in a new HD box. *He was LATE; he was given a 4 hour window and did NOT show up during that time. *He expected ME to connect the cable wire to my TV. I told him this was HIS job. *After TV was set...
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Anonymous
Holly

This is the worst cable company around. I have took off work 3 days expecting them to come and they still haven't showed up. Worthless company wish we had another company in t...

#1138671
I subscribed a internet and TV Frontier package and they required a month in advance, the value was $106 that was deducted of my debit card to complete my request. They didn't showed up to do connect the service on the day that was scheduled for and, after two calls I...
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We now have 35 people in my country interested in a class action lawsuit for deceptive speeds and pricing join with us Indiana
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Jdtip
Jdtip

Let's get it going let's organize by county and go to the state AG {{REDACTED}}

1.0
#1138357
Where do I start? First i known by the initial experience this wasn’t going to be pretty. It took me over a month and a half just to get service. Each time I would call, no one could find an order number, my name, address, social, or anything. When they finally found...
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a drainage tile that connects the adjoining farm to my farm was damaged by frontier when they installed a phone cable. the broken drainage tile caused water to flow out onto my cropland and had to be repaired as soon as possible. the repair cost was 550.00 and the...
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Jdtip
Jdtip

Sue them for damages and legal fees

#1136283
After Florida was hit with storm tropical Irma,I was with out internet services out service for over a week from bright house, I contacted Frontier to set-up internet service, few days later an technician came out and installed service and wifi worked for tree hours,...
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1.0
I liked
  • Getting rid of frontier
I didn't like
  • Price promises and lies
  • No internet
  • Working for few hours
#1135935