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DON'T SIGN UP! | Frontier Communications review from Norwalk, Connecticut

1.0
Details
I moved 5 months ago. I notified Frontier that i was discontinuing service as of Sept 2019. They billed me in October 2019. I paid the bill and again contacted a representative to cancel service. I also wrote the company. Guess what, I got another bill in December. I contacted the Frontier rep again, no one can tell me why I was billed. I filed a dispute 'by phone', I never heard from the company. Today Jan 2020 recived a letter from Frontier collections. No wonder the company stock is in the toilet. I would not recommend this company to anyone. It is the worst
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Review
#1769649 Review #1769649 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Cons
  • No callback and no supervisor ever there
  • Unwillingness to solve the problem
  • Unethical business practices
Reason of review
Problems with payment
Loss
$127
Preferred solution
Full refund

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CLASS ACTION LAWSUIT VS FRONTIER COMMUNICATIONS

1.1
Details
Horrible Cable and Internet service. Spent hours and hours on phone and chat with Tech Support and Customer Service, utterly useless. Finally called, waited 45 minutes on hold to cancel and they hung up on me. Will be filing complaints with the Federal Trade Comission as well as State Attorney Generals Office. At my wits end with this company, amazed at how they are still in business (check their public financial statements).
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Review
#1722295 Review #1722295 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Cons
  • Sneaky
  • Mistakes
  • Process
Reason of review
Poor customer service
Loss
$1200
Preferred solution
CLASS ACTION lawsuit
Tags
  • Lying Representative
  • Frontier Comm Deceptive Billing

Worst cable company and customer service!!!!! | Frontier Communications review from Hartford, Connecticut

We asked not to have the a sports package and they just automatically added without authorization then they argued after being on hold for 45 minutes that they couldn’t take it off! Even when we didn’t have it!
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1 comment
FrontierCommunications
#1781810

Hello AnyDobermanPinscher610, We can take a deeper look into what is going on with the bill. Please private message us, we need additional information about your account to get started. -Christina

Review
#1699039 Review #1699039 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
There was a customer servkce rep who double charged me and hung up on me...i was told the firat oncorrect payment did not go through so i paid again 20 minutes later. I filed a complaint and noone responded. Then Both payments went through...one of which was a...
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2 comments
FrontierCommunications
#1778841

Hello SavoryKookaburra, We can take a look into your account and billing in regard to this duplicate payment. Please private message us to get started, we need to gather additional information from you about your account. -Christina

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Review
#1693027 Review #1693027 is a subjective opinion of poster.
Service
Frontier Communications Internet Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Finally got refund. | Frontier Communications review from Waterbury, Connecticut

Hurray. Today I finally received my refund MasterCard. After only making me wait five months for it after I closed my account.
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1 comment
FrontierCommunications
#1776179

Hello PissedConsumer1683556, Please let us know if you need any further assistance at this time. Please private message us if you do need a hand. -Christina

Review
#1683556 Review #1683556 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Customer care service is a joke | Frontier Communications review from New Haven, Connecticut

Just called to get a customer representative on the phone and all I got was message saying “Due to high call volume I will be unable to answer your call and getting back to you may take up to a week to return your call.” WOW
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1 comment
FrontierCommunications
#1774486

Hello PissedConsumer1677625, I apologize for the wait to reach customer service on the phone. If you still need any assistance at this time, please private message us. -Christina

Review
#1677625 Review #1677625 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Called yesterday about my refund that I have been waiting for since June 4th. They told me my service was cancelled on the 19th which it was not. So not only did they charge me for most of the month of June but they are also delaying my refund. The representative told...
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2 comments
FrontierCommunications
#1774452

Hello PissedConsumer1676445, It can take up to 3 billing cycles after your account is closed for the final refund to be distributed. We can check on the status of your refund.

Please private message us to get started. -Christina

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Review
#1676445 Review #1676445 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
My line was hit by a truck, 1/2 wire dangling from house on my front lawn, the other half of the cable dangling from the pole across the street. After 2 1/2 hrs of being put on hold. Transfereed to 7 different people(yes, 7), transferred back to the phone que multiple...
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1 comment
FrontierCommunications
#1759778

Hello PissedConsumer1671220, We can check on the status of your claim, and see if we can get any new updates on the situation. Please private message us to get started. -Christina

Review
#1671220 Review #1671220 is a subjective opinion of poster.
Service
Frontier Communications Customer Care

Still waiting for refund | Frontier Communications review from Waterbury, Connecticut

Closed my account July 3rd and have been waiting for a refund ever since. Everyone I talk to says you should get it in a week. That was a month ago.
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1 comment
FrontierCommunications
#1757309

Hello PissedConsumer1668746, We can take a look into what is causing the delay with your refund. To get started, please send us a private message. -Christina

Review
#1668746 Review #1668746 is a subjective opinion of poster.
Service
Frontier Communications Customer Care

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Customer service | Frontier Communications review from Norwalk, Connecticut

1.0
Details
Have been trying to cancel my service for 2 months. Ask for final bill and box to return equipment and keep getting the run around. They keep telling me to contact my current provider. Customer Service is awful
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1 comment
FrontierCommunications
#1749156

Hello RobustBrownBear, I'm sorry to hear that you would like to close your account. Please private message us for further assistance.

We can help. -Christina

Review
#1655117 Review #1655117 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Preferred solution
send equipment back