Manufacturer: Frontier Communications Clear all filters (305 of 24870 reviews match)
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I get 4 different answers from 4 different people that work in the customer service department in billing. I don't know who to believe. One person tells me to pay. Another person says not to pay. And another person says that I paid too much and I am owed money for their mistake. It's a crazy company to do business with. And the worst part is you can't talk to the "higher ups" that are really in charge. The customer service reps say they can't...
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I 100% agree with this review.Every time I call in, I am bounced from one department to the next only to be told I need to go back to where I started. We called in to review our bill and the person we spoke with said he could lower it and our next payemnt would be $30 due to credits applied and the reoccurring monthly fee would be $120.00. We then received a bill for $197 followed by a bill for $426. After spending 2 hours and 17 minutes being...
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Noticed them and they need to review again. The customer service is terrible, they state alternative facts to the BBB and lie to me constantly. They are terrible and if the Florida Attorney General was not on their dole with campaign contributions, she would file a class action suit for all those effected. Today I received an email from them that they are again researching my bill. I again filed a complaint with the BBB and Florida AG and the...
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Frontier Communications Customer Care Review

#1011807
1.0
This is the poorest excuse for a telephone/internet carrier ever. They have the absolute worst customer service, and their policies are the closest thing possible to outright legalized theft I have ever experienced.I cannot believe that the State Attorney General, the FTC and FCC permits this company to continue operating (doesn't say much for our regulatory agencies either).
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Frontier Communications Customer Care Review

#991921
Tried resolving an issue re: access to Tennis Channel, both over IP and on tv. Waited over 15 mins for a CS rep to respond. Finally hung up from frustration! Hate this company.
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Frontier Communications Customer Care Review

#910771
3.9
I just had my installation done by front tier and even though I had a little issue with what day they were coming the technician came on Saturday and work for three hours until there was a power outage in my area and he had come back on Sunday and he got it all working and I had a very good experience. The technician could not have been any nicer or more cooperative.
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Frontier Communications Customer Care Review

#892735
1.0
I have been on hold for over an hour! Worst customer service. Someone answered and didn't listen to what I said and was put on hold again. I am being over charged for no reason. Terrible. Terrible. Terrible.
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I am one of the Verizon customers who was absorbed in the Frontier Communications takeover. Frontier has the worst Customer Services I have ever had to deal with. As a matter of fact everyone I know who has your services is waiting for the alleged absorption between Time Warner and Spectrum. Of these some just could not wait any longer, they jumped this sinking ship. During your supossed "Seamless Transition," which was a load of crock, your...
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it is obvious that you (Frontier Communications) are perfectly aware and purposeful regarding the abusive treatment of your subscribers. Little wonder that you are creating such ill will in the sentiments of your customers. It smacks of planned procedures. Neighborhood internet sites are replete with negative, critical critiques of your company! You should be liable for damages to customers who in good faith were absorbed into your mergers from...
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1.0
I didn't like
  • Your failure to perform services as contracted
#1006046
Called Customer Service for an issue we were experiencing. Waited 20 minutes to talk to somebody. They took our account number and pan and put us on hold at least that's what they told us but they just put us back in the loop wait another 20 minutes same thing happened again waited another 20 minutes same thing happened again. After an hour and a half we gave up. Tried again the next day same thing happened over and over and over they pretend...
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Anonymous

Anonymous No according to my experience this is no opinion, it's true!

FrontierComCares

FrontierComCares Hello. I am sorry to hear about your time on the phone. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can a...

We were given wrong information and cancelled the hook-up the next day. They apologized, said there would be no bill and a box would be sent to us for their equipment. Three months later, hours on the phone, collection letter for $252 and no box to return the equipment. Every customer service rep said a supervisor was going to f/u and or call me back, not one thing was every done! No call back, 3 bills, a collection letter and BTW, they blew...
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FrontierComCares

FrontierComCares Hello. I am sorry to hear about the experience you have had. If you need any further assistance with this, please send us an email to AskFrontier@ftr.com with the subject ATTN...

I was very careful to make sure I understood that monthly billing amount. In the first bill I was hit with a $200 install fee that was never disclosed or agreed to. Next, after paying 5 months of bills timely, the company refuses to send the promised gift card and only offers vague excuses that "there have been problems" sending out the cards. Apparently confronted with many of these complaints, customer service is now skilled at offering a...
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Anonymous

very annoyed customer and want Frontier is not a reparable company, I was told my bill will be only 60.00 dollars per month for all three of the service that was offered to me due to me being a first time c...

1.0
I didn't like
  • Customer service
  • Ethical culture
#1003134
Please keep in mind that each of the call last around a hour or so, which wasted my time and created frustration cause the employees working with Frontier are incompetent and no idea what customer services is all about. Lastly, I make another call (5th speaking to Sup/Florida Office/Adam) which he took the time to listen to my problems and promised to resolve my issues. Within a day, the charges was corrected and proper billing amount was...
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FrontierComCares

FrontierComCares Good morning,
While we're glad to hear that your issue was finally able to be resolved by the last representative you worked with, the previous interactions are not what we...

Overcharged!!They said I signed a contract with Verizon and I did not. I was offered that option if I wanted a Visa card. I chose no Visa card no contract! $189 bill and for 19 days I got back $56. I was promised all the same services that I received with Verizon when Frontier took over. I had rented quite a few movies before I found out they were no longer offering the points. So that was another lie. When Frontier took over from Verizon I...
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