Manufacturer: Frontier Communications Clear all filters (365 of 34467 reviews match)
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Be very careful with Frontier Communications, and read the fine print on your bill. They are changing their terms of service and trying to lock their customers into a 2 year contract, unless you call and opt-out. When you call, they keep you on the phone for a long...
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No record of previous discussion with customer service discussions available when calling back. No apparent continuity in communications with customer support. Customer service reps pleasant but are not able to provide assurance that agreed upon changes can be...
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1.0
I liked
  • Canceling the account
I didn't like
  • There service
  • Being charged for a year after canceling
#1034783
When verizon became frontier neither companys gave any type of notice in timely matter.When my bill was due sent payment in to verizon. I either mailed a money order or i went to a verizon store and paid in machine. In june talked with employee about bill he said they...
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Frontier Communications Customer Care Review

#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Frontier Communications Customer Care Review

#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Frontier Communications Customer Care Review

#1019437
The worst customer service I've ever and life experience they are not loyal whatsoever to their customers & they overbilled people and their professional at all my phone has been down for about two weeks They've been promising to send a tec out but no one has ever showed.
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Frontier Communications Customer Care Review

#1018734
1.0
Horrible to deal with. Been on the phone 5 times, over 4 hours, been hung up on 3 times, been lied too 2 times, losing sales......common cause problem 3 days ago. Will be taking my 400 a month somewhere else asap! Horrible customer service
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No record of previous discussion with customer service discussions available when calling back. No apparent continuity in communications with customer support. Customer service reps pleasant but are not able to provide assurance that agreed upon changes can be...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry you have on-going billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

Since day one of signing up I've had problems.First my appointment time was messed up so I missed an entire day of work. Then the gave me the wrong package. Then I came home one night and had no cable b/c they disconnected it by mistake. Now I'm supposed to get a gift...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the experience you have had with your service. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subj...

I have spent over 3 hours on the phone with these fools on 3 separate occasions trying to get my bill in order.They always say they are going to help but nothing happens. I was told my bill would be $136 going forward. Two days later I got a bill for $182. I called...
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It's ridiculous how many times I have to say or enter my account number, and it's unacceptable that the notes from all these calls are not accessible to the customer service person who answers the phone, so they can't tell what the technicians have or haven't done....
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1.4
I liked
  • People were nice
I didn't like
  • Unempowered call center agents
#1024735
The last bill they sent was for $316 with a threat that they will send it to collections. I have called Frontier telling them that I am paid up in full and my service contract was fulfilled. They don't care, they just want more money. I have receipts for the bills I...
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h.kitchener

h.kitchener They will shortly turn your unpaid balance(according to them)over to a collection agency. Yes, they really don't care as their customer service is a joke. In your case, you co...

Dealing with Frontier has been a nightmare to say the least. I've never in my life dealt with customer service so bad and having to waste hours at a time calling in and debating/arguing with new people over cold calls. I highly recommend to anyone looking for a solid...
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I had Verizon Fios forever and LOVED it! Great customer service, great everything and then they sold out to Frontier! WORST business decision EVER!!!!!!!! The customer service has gone from best to worst. Telephone out, check, TV out, check, Internet out check, being...
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