Manufacturer: Frontier Communications Clear all filters (349 of 29154 reviews match)
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It's ridiculous how many times I have to say or enter my account number, and it's unacceptable that the notes from all these calls are not accessible to the customer service person who answers the phone, so they can't tell what the technicians have or haven't done....
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1.4
I liked
  • People were nice
I didn't like
  • Unempowered call center agents
#1024735
I had Verizon Fios forever and LOVED it! Great customer service, great everything and then they sold out to Frontier! WORST business decision EVER!!!!!!!! The customer service has gone from best to worst. Telephone out, check, TV out, check, Internet out check, being...
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I get that sometimes things happen but he was on the phone in excess of an hour this morning and again more than 2 hours tonight. This is just not the way to keep customers when people are turning away from cable and using other venues for television. Frontier's...
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Frontier Communications Customer Care Review

#1019437
The worst customer service I've ever and life experience they are not loyal whatsoever to their customers & they overbilled people and their professional at all my phone has been down for about two weeks They've been promising to send a tec out but no one has ever showed.
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Frontier Communications Customer Care Review

#1018734
1.0
Horrible to deal with. Been on the phone 5 times, over 4 hours, been hung up on 3 times, been lied too 2 times, losing sales......common cause problem 3 days ago. Will be taking my 400 a month somewhere else asap! Horrible customer service
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Frontier Communications Customer Care Review

#1016424
1.4
Frontier communication is totally inept you're Irresponsible they don't care about customer service they hang up on you all the time they don't do what they say they're going to do they are terrible. Stay away from them if you possibly can.
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Frontier Communications Customer Care Review

#1014575
1.0
Worst experiemce ever!!! I've been on hold for hours.. Their representative either inexperience or lack of knowledge? How to get rid of them? I tried to disconnect and they keep transfer me one to another representative.
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Going on Day 5 of Frontier Communications trying to hook up internet, and they still don't know what they are doing!!!We've have been on the phone now for 4 days, at least 4 hours each time, they have sent four different techs out and Internet still doesn't work. Cmon...
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Called Frontier CT on 03/13/2017 to reduce my ridiculous monthly bill.Spoke with "Jeff", who kept me on hold for 48 minutes, while "working to reduce my bill". He offered $140 a month for a reduced service package, I agreed to the rate, and he stated it would post to...
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I'm actively seeking an attorney for consumer fraud against Frontier Communications!Like millions of others, I was stuck with these cheats when Verizon sold to them. And also was very unhappy with the service and reported problems for months. I cancelled last October...
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I didn't like
  • Caused bad credit score
  • Extremely high prices
  • Inadequate internet service
#1020369
I was transferred to 4 different customer service representatives and no one resolved my problem. I had to explain the same issue to each and every single ***. Now i have to pay an overcharged bill for their own mistakes and the *** wont acknowledge or budge an inch...
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Worse customer service. Was lied to--told by 2 people I could get a tech out on a Saturday. Not so. Told them couldn't have them in the day they wanted; guy showed up anyway and left equipment at my door. Really? On hold for a brief time--50 minutes. I can't believe we...
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Their customer service wait times were.enormous, and.incapable to resolve issues. Now nearly a year.later they are.trying to charge us an early termination fee and are threatening to send us to collections. It is our stance that they breached all and any contracts due...
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Been waiting for my Internet to be turned on was told that I needed to be home waited on them all say never showed up next day was told I didn't need to be home been waiting for someone to come out because there is a problem with the modem. Have called can't get any...
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