I try to solve my problem with my Verizon I did change my service in January for only basic channel and internet and they told me is cost me $116 dollars. so last month I was traveling I send $120 for cover my bill.
I never get my bill, And I never get my bill for march also so I called them and I talk to a guy Jesse, he told me I own $190 because my monthly fee is 116+tax = 151 plus I have a late fee and the rest of the payment from February, I never get any phone calls or Email or paper bills for two months to let me know how much my bill. I talk to this guy he said he don't care if I leave after 10 years And I was lying. I ask him to Email me my bill he don't even answer never get my bill. All another representative really nice and try to help you.
Jesse told me he is a supervisor and don't care what is my problem. I think I deserve the credit since I call them and Find out my monthly bill should be $116
User's recommendation: Be careful with Frontier don't talk to Jesse he tell you something and not sending a bill just to collect late fee and he do not want you to find out how much your bill is, because he lying to you, I don't think Jesse deserve to work for this company.
Location: Hudson, Florida