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Bills keep going up despite assurances that charges have been adjusted. No email or postage mail written documentation of agreed upon charges allowed per Frontier policy.

No record of previous discussion with customer service discussions available when calling back. No apparent continuity in communications with customer support. Customer service reps pleasant but are not able to provide assurance that agreed upon changes can be documented and retrievable.

I have called 3 times with discussions lasting up to one hour but it seems like When I call to alert them to the fact the changes were not activated, We start again at square one. Ground Hog Day!

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Company wrote 1 public responses to the review from Apr 08, 2017.
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Frontier Communications Verified Representative

Hello. I am sorry you have on-going billing issues.

We are here to help.

Please send us an email to with the subject ATTN: Tim/Krystle so my team can assist you with a resolution. -Krystle

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