Not resolved

In step 2016 , I called to put my system on suspendsion until April 2017. It was not done.

I called in Oct. Was told it was taken care of. Got a full service bill. Call again, same thing .

After calling every month and hearing the same thing, and haveing to sprnd 45 mims. to an hour on the phone, Still geting full bills. T sent the bill back and wrote a letter. the month same story.

I than called to cancel TV and Internet and put the phone on suspendsion. Than I got a $500.00 bill. I sent it back. Than I got a$361.03 bill.

I called again. Was transfered 4 time. After 50 min. and being put on hold again.

I asked to be called back when thing are fixed. I have not got a call back. Everything has been turned off for nonpayment. I am not the only person that goes south in the winter.

What do other poeple do? Sandra Gibbs 8604568913 pin 1026. 1700 SE 4hst Smithville TX. 78957 512-237-4407.

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Preferred solution: fix the problem.

Company wrote 0 public responses to the review from May 02, 2017.
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