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I am a disabled man confined to a wheelchair. I do not have a cell phone, only a home line that worked just fine for years with Verizon.

My phone has been out for almost 24 hours and I had to get in a wheelchair and go almost half a mile to use the neighbors phone and they told me it would be days before they could even look at it. I asked them if I had an emergency situation what should I do? They told unless I had cardiac issues I would just have to wait. I am an amputee with spine injuries but I live a heart healthy life, so I guess i am just screwed for the next few days.

Crappiest phone company and customer service ever! Looking to find another land-line provider.

Product or Service Mentioned: Frontier Communications Home Phone Service.

Reason of review: Poor customer service.

Preferred solution: Find another provider.

Company wrote 0 private and 1 public responses to the review from Aug 07, 2017.
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Frontier Communications Verified Representative

Hello. I am very sorry to hear that your phone service is down.

If you need any further assistance with this issue, please send us an email to with the subject ATTN: Tim/Krystle so my team can help. -Krystle

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