Advertised vs Delivered
Customer service
Product or Service Quality

I decided to transfer my tv/internet/home phone service back to Vios. Over a week ago I set the an appointment for installation today, 6/30/17 and they gave me a window of 8am to 12 pm.

It is now 2:36 pm and I have not been contacted by anyone about when, or even if, they will show up. I called twice after finally getting someone in customer service. The first time, which was short after noon, I was told that they were en-route and would be there in about 30 minutes.. After an hour, I call back and was told that I was scheduled but they wouldn't know when they would showup.

The tech support guy said he would try to contact dispatch, but he was in a line waiting to get his call answered. So far, now an hour later and 2.5 hours past the window to get installation, I am still waiting, no contact of any kind from anyone at Frontier about what is happening or if they will show up, let alone when that might be.

Product or Service Mentioned: Frontier Communications Installation.

Reason of review: Poor customer service.

Preferred solution: I just want to gripe; this is no way to treat a new customer..

I didn't like: Not keeping appointment no notification.

Company wrote 0 public responses to the review from Jun 30, 2017.
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