Frontier Communications - Disconnected service with no explaination
I have been trying to get Frontier Communications @FrontierCorp to reinstall my DSL since January. I have had so many order numbers and scheduled days where no one showed up.
Is this normal service from Frontier Communications?
Good Afternoon Greg,
Thank you for reaching out to the Social Media Team of Frontier. I apologize for my delay in reaching out to you. My name is Bonnie and I am your Account Manager. I have received the post regarding your service not being fully connected.
I will take ownership of this issue until itโs resolved and will provide frequent updates. I know you might be frustrated with your prior experience, but I will be your advocate until this issue is resolved. Please reply with the PIN number located on the first page of your billing statement to secure the account, this will allow me access to your account information. We work primarily via email unless you have another method of contact you prefer.
Please note my working hours are Monday Thru Friday 12pm-9pm If you need any information in the meantime, feel free to reach out to me via my email address or on Facebook / Twitter 24/7.
Bonnie Abeyta
Account Manager, Social Media, CARE org.
1-87*-398-**** Ex.362****
Monday Thru Friday 12pm-9pm
www.frontier.com
I have called everyone, tweeted, emailed and nothing.
I am home once again waiting on an install. Customer service says the tech called. I checked and missed a call at 7:39 am.
I called it back and the person said he was from Frontier but did not call me. He said he didnโt start work until 8.
I am stuck with no internet and Frontier does not care.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
Location: Circleville, Ohio
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Comments
Please avoid publishing any personal information and promotional content
Hello TemptingLlama, I apologize for the trouble with your installation. I see that you were in touch with Bonnie after this post.
I have asked her to check in with you again with any new status updates on the situation. -Christina