Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

When I had a conversation about their service, I was told they had a package that included phone and internet for 29.99 a month When we went to have it installed, they told us that the phone was not included, and that was another 27.99 and you only get 30 minutes of long distance. what is this the stone age,30 minutes of long distance?

on top of that when We received our bill there were additional charges of 100.00 for installation, that was never mentioned in conversation.

Their customer service dept is rude, told me that the bill was what it was Stay away, Stay away. they are very dishonest

Product or Service Mentioned: Frontier Communications Bundle.

Reason of review: Pricing issue.

Monetary Loss: $820.

Preferred solution: Price reduction.

I didn't like: Expensive service.

Company wrote 0 private or public responses to the review from Feb 21, 2017.
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