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Had frontier phone and internet service dropped it how slow the service was. In addition there is an overhead frontier line next to my property.

The pole and cable is being swallowed by trees and branches eventually the line is going to be knocked down or worse the same is true for poles. I called them to report the problem and was told and I quote" we are not running a lumberjack company it's a low voltage line so you can climb up there and trim branches" I hung up and once again.glad I dropped frontier.

Product or Service Mentioned: Frontier Communications Customer Care.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Jul 15, 2017.
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Frontier Communications Verified Representative

Hello. We can certainly have someone come out to repair the line if needed.

However, we are not able to cut down nor remove trees. The property owner will need to have that arranged with an appropriate landscaper.

If you need any further help with the line, please send us an email to with the subject ATTN: Tim/Krystle. -Krissy

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