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Signed up in August for internet and Fios TV service, with $300.Amazon gift card.

Have several outages, spend hours on the phone. Biggest problem was they sent me notices of service being discontinued due to no payment. All bills paid on internet, have my bank proven receipts. Didn't hear from them, assume they got their act together.

As for the $300. gift card, been told every month, next month..... Frontier is abusing their customers trust. They lie and cheat.

Will give them another month, and will move on if they don't shape up.

Should had stay with DirecTV and AT&T.They need 100 words to proceed, ridiculous, have better things to do than write a newspaper.,,,,,,,,,

This reviewer shared experience about problems with payment and wants this business to offer any options to resolve the issue as the author lost $300. The author is overall dissatisfied with Frontier Communications. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Fort Wayne, Indiana, United States #1261318
Frontier Communications Verified Representative

Hello.I am sorry to hear about the experience you have had.

We can certainly assist you with your gift card and billing concerns.

Please send us an email to with the subject ATTN: Tim/Krystle so my team can help.-Krystle

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