service customer service customer frontier phone internet bill verizon account services
4.0
Details
I had Frontier installed on July 9th. yes as I said it went out on July 11th I could not get Frontier here a serviceman or any. as I finally got a service man to come in on August 1st. My internet and tv was working.On the next day Frontier had phoned me to see how...
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1 comment
FrontierCommunications
#1732601

Hello PissedConsumer1622448, I apologize for the recent service trouble! If you still have concerns about your bill, we can review it with you.

Please private message us, we will need to gather additional information from you to get started. -Christina

Review
#1622448 Review #1622448 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
not even 5 days and Internet service is constantly going down every 5 minutes called customer service 55 minute wait, chat online another 50 minute wait! DISGUSTING!!! Its been a long time since I've deal with such horrible company I can't believe they even exist doing...
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1 comment
FrontierCommunications
#1720789

Hello GarrulousSidewinder388, I apologize for the wait to reach customer service. If you are still having connection trouble, we can help troubleshoot.

Please private message us to get started. -Christina

Review
#1596993 Review #1596993 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Because of an issue with my credit card company, I missed my july auto payment. When I realized the payment did not go through, I called and was advised to pay july and august together to avoid late fees. I paid them both at that time. I was then charged again for...
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Review
#1360396 Review #1360396 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Poor customer service
Loss
$93
Preferred solution
Full refund
Used this service less than one month. Called to put service on suspension, since we are snow birds. They didn't send any more bills other than the agreed upon first bill but got a letter from an agency three months later threatening us with Bad credit report. Said we...
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Review
#1359837 Review #1359837 is a subjective opinion of poster.
Service
Frontier Communications Fios Bundle
Reason of review
Poor customer service
Loss
$648
Preferred solution
Put pricing up. Front when setting up service. AND your customers
1.0
Details
Frontier is a company built on confusion and frustration for their customers. They do this so they can steal your money. I canceled my cable service 2 months ago via a chat. When I called to get a credit they said they had no record of that chat. They told me I had to...
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Review
#1356388 Review #1356388 is a subjective opinion of poster.
Service
Frontier Communications Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Killing my grass | Frontier Communications review from Brandon, Florida

1.2
Details
Killing my grass - Frontier Communications review
Killing my grass - Frontier Communications review
Frontier is digging up my front yard without first letting me know. I asked to take it easy on my grass since I do have the nicest grass on my street, at great cost and physical work. When I came back these fools used crab grass to cover the bare spots. I don’t even know you can buy crab grass. Looks they ripped it out of someone’s weeded yard. Check out the picture.
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Review
#1348053 Review #1348053 is a subjective opinion of poster.
1.1
Details
False advertising and the worst customer service - Frontier Communications review
False advertising and the worst customer service - Frontier Communications review
False advertising and the worst customer service - Frontier Communications review
False advertising and the worst customer service - Frontier Communications review
False advertising and the worst customer service - Frontier Communications review
I have spent hours on the phone with frontier, stopped by the store and even used the chat option - no one to date has been able to help resolve my issue besides pending a manager callback for over a month now. My bill is coming in at the wrong price, over 2 times what...
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Review
#1324010 Review #1324010 is a subjective opinion of poster.
Service
Frontier Communications Fios Internet Service
Cons
  • Cancelled old provider based on lies of frontier not honored
  • Threats to disconnect service as i wait for them to fix the bill
  • No callback and no supervisor ever there
Reason of review
Problems with payment
1.1
Details
phone service down on 7/4. We were told Monday 7/9 before anyone can get out. Next day we noticed our internet wasn't working, called again. We were told they were red flagging account. We should not be without service for this long. e-chatted on Saturday and when told...
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Review
#1298839 Review #1298839 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
Internet is OK. Fios TV sucks! Compared to Spectrum, their on screen menu is overly tedious, illogical, and confusing. Most of what is displayed in not in my plan. The way to create a favorites list is much harder than it should be. Their listings are designed to sell...
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Review
#1258102 Review #1258102 is a subjective opinion of poster.
Service
Frontier Communications Tv Service
Cons
  • Fios tv menu
Reason of review
user friendliness
Preferred solution
Let the company propose a solution

Contact Frontier Communications Customer Service

Website:
Mailing Address:
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Latest Question

Frontier Communications Questions
1.0
Details
We have been without internet service for 4 days. Frontier agreed on Wednesday to send a tech on Saturday between 8 and 12 in the morning, we had to paid someone to stay in the house and wait for the repair person that never showed up. Now we have to wait until Monday,...
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1 comment
Anonymous
#1419424

*** you never paid anyone to stay at your house. That's an outright lie.

No one does that for one day.

Where do you work, you don't and you were there all day and didn't get out of bed when the tech knocked on the door. Were you stoned that day???

Review
#1163751 Review #1163751 is a subjective opinion of poster.
Service
Frontier Communications Technical Support
Reason of review
Poor customer service