Product: Frontier Communications Account Clear all filters (0 of 66 reviews match)
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Just found out Frontier rep made change to my account which invalidated the Fios plan grandfathered in.When certain promos expired, bill went up. Called to see if we could lower the bill. Rep suggested removing HBO from account and get the monthly amount back to where...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the experience you have had with your bill. We are here to help and would like to assist you further with this concern. Please send us an email...

Product
Frontier Communications Account
#925529
It just never ends with them.Untrained reps have no clue where they are or what they are doing. I attempted to close my account in July. Paid off the balance (for a service I never used,) even though they gave me the run around 2 times when I asked them to come install...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

We can assist you with your final bill if you have any questions, please send us an email directly at askfrontier@ftr.com with the subject of ATTN Tim/Krystle so our team can ...

Product
Frontier Communications Account
#923892
Service was so poor we that we discontinued Frontier last October and changed to Charter.A fraudulant account was illegally set up by Frontier on an unused phone line. Now we are being sent bills for services we have no knowledge of. We have called Frontier telling...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello, Joyce. I am sorry to hear you are still receiving bills after cancelling your service. We can certainly look into this for you and assist in a resolution. Please send u...

Evansville, Wisconsin
Product
Frontier Communications Account
#916555
I have had the same phone carrier frontier who bought out verizon since 2000.In 2011 I made the poor decision to bundle my account with dish network. I already had a previously approved unlimited long distance plan before bundling these services. When we decided to...
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1.6
Product
Frontier Communications Account
I liked
  • Getting rid of frontier
I didn't like
  • Trying to gouge customer
  • No loyalty to a 15 yr old consumer
  • Nonagreed upon service contract
#915683
I switched from Verizon to other service provider before Frontier took over at end of March 2016.I had with Verizon for 6 years and set up auto pay with Verizon triple play. When Frontier took over Verizon it transferred my account and created a new account for me...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,We certainly understand that your time is important and would like to see what we can do to help here. Can you please send us an email at askfrontier@ftr.com wit...

Product
Frontier Communications Account
#909988
Verizon was the best internet/cable service I have had. Unfortunately, they sold the service to Frontier, which has to be at the bottom of the already shady cable/internet business. Frontier messed up the transfer of the account, so I was double-billed, they could not...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Good evening,We certainly agree that the hold time and transfers are creating frustration that shouldn't be there. We'd like to help make sure your current services are corre...

1.0
Product
Frontier Communications Account
#908088
I had cancelled my service with Frontier Communications and they sent boxes out to return their equipment. I am now waiting to for them to charge me a cancellation fee for termination my service. I am not under contract with them, and the Frontier representitive...
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Product
Frontier Communications Account
#905897
It is impossible to set up a new account with them.I tried three (3) times with no luck. When I finally got a servicability # and an order #, I thought great, I am making progress. Two (2) weeks go by and I call customer support. They have no record of my order and I...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear about the experience you have had ordering service. We would like to assist you further with this issue. Please send us an email to AskFrontier@...

Product
Frontier Communications Account
#901113
Sold home, leaving FL to home in GA. Disconnect service with Frontier, returned equipment, confirmed with Frontier they received all equipment. Was told I had to wait 1 billing cycle before they would process $57+ refund. Called in May, spent 30 minutes confirming...
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Anonymous
Anonymous

They did it. They sent my refund. Its just a shame,i had to go thru all this aggravation to get the refund I was due...

FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello karen20162016_666, I apologize for any confusion with the final refund check's delivery. I would like to check on the status for you, and make sure we get this straighte...

1.0
Product
Frontier Communications Account
I didn't like
  • Asking repeatedly for info they already have
  • Being cheated
  • No support
#885091
I hate Frontier!All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with Tech rep and they have no idea what happened. They never even said they we're...
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1.0
Product
Frontier Communications Account
#872171