Product: Frontier Communications Account Clear all filters (61 of 61 reviews match)
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The mere fact that there are so many, many complaints speaks volumes.When I moved in with my 93 yr old mother to help her out, we switched from Frontier (phone service) to Spectrum (bundled phone, internet and cable). Several - and I do mean several phone calls with...
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1.0
Product
Frontier Communications Account
I didn't like
  • Fact that they lie
  • Rudeness of employees
  • Business practice
#1142769
I cancelled my service with Frontier 7 days into my service period.They charged my checking account 3 weeks later for the whole month. When I called to request a refund for the 3 weeks of service I did not get, I was first told to expect a check in the mail with the...
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1.3
Product
Frontier Communications Account
I didn't like
  • Very bad customer service
  • Agents need verbiage to explain issues providing service
#1138797
Every month my bill is different.Each time I call they tell me they don't know what is going on with my bill....verbally tell me what to pay, then I get a late fee for not paying the entire bill. The service rep says they will give me a credit, then there is no credit...
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Product
Frontier Communications Account
#1102394

Frontier Communications Account Review

#821379
Is this an April's fools joke? Zero communication from Verizon or Frontier regarding the switchover in Temecula, CA. Tried to set up an account with Frontier using my Verizon account information but apparantly Frontier's website is overwhelmed. Great job Frontier! Pissed off and shopping for another provider in Temecula.
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I got behind in by bill for 2 weeks.In the mean time Frontier closed my account and started another account with the same name and address and was then charging me for 2 accounts concurrently. I don't mind paying what I owe, but when talking to their customer service...
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3.0
Product
Frontier Communications Account
#1102297
We called for service on an existing account in July.We got so frustrated with them that we ended up cancelling and going with a different provider. Frontier ended up creating a 2nd account and now want to charge us for 2 months of service even though we don't have any...
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Product
Frontier Communications Account
#1102030
I had two accounts with Frontier.When I transferred one due to a change of address, they charged me an early disconnect fee and threw me out of the original promotional pricing, and did not properly credit my bill. I canceled both accounts. One account I had a credit...
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1.0
Product
Frontier Communications Account
I liked
  • Canceling the account
  • When it was verizon
I didn't like
  • Entire experience with customer service and reliabilit
  • Being lied to
#1083049
My Verizon DSL & telephone account was taken over by Frontier in April 2016.At that time I was paying my dues via autopay with my credit card. When Frontier took over, my credit card started being charged automatically to Frontier rather Verizon. However, the money was...
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1.0
Product
Frontier Communications Account
I didn't like
  • Dont respond to customer communications
  • Service
  • I am frustrated
#1081861
I was with Verizon for over 7 years and never have I once had a problem with communication and understanding of my bill or any contracts that I was on and knowingly agreed to.Frontier is a freakin nightmare and will not be in business long if they do not get it...
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Anonymous
Anonymous

"7 years and no problems" ?Why did you switch ?Was it forced somehow ?

1.3
Product
Frontier Communications Account
I liked
  • Verizon communications great
I didn't like
  • 2 yr contract added without your agreement and knowledge
  • Billing wrong
  • Called to disconnect but account only noted
#1077665
I canceled my frontier acct in April.I called ahead and before i made my final payment to ask when I would be paid up until. I was told I was paid up until April 15th. I called back on April 8th and canceled my account. Since then I keep receiving notices from Frontier...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. Our Collections department at 1(800)921-8105 can assist you. -Krystle

1.0
Product
Frontier Communications Account
#1074694
So i terminated my service on 2/18/17.I asked for auto debit to be turned off. I was billed in march and then april. Billing said no worries, they just bill it but it all comes back after "2 or 3 billing cycles". Shw said dont pay the bills. Sure...thats normal right?...
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Anonymous
Anonymous

same type of issue i am experiencing. I dont have auto debit. They just keep sending me bills. Like you they always agree i am right and promise to fix but then I still get mo...

Anonymous
Dima

Crazy company

1.3
Product
Frontier Communications Account
#1056428