Product: Frontier Communications Account Clear all filters (0 of 66 reviews match)
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I had two accounts with Frontier.When I transferred one due to a change of address, they charged me an early disconnect fee and threw me out of the original promotional pricing, and did not properly credit my bill. I canceled both accounts. One account I had a credit...
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1.0
Product
Frontier Communications Account
I liked
  • When it was verizon
  • Canceling the account
I didn't like
  • Entire experience with customer service and reliabilit
  • Being lied to
#1083049
My Verizon DSL & telephone account was taken over by Frontier in April 2016.At that time I was paying my dues via autopay with my credit card. When Frontier took over, my credit card started being charged automatically to Frontier rather Verizon. However, the money was...
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1.0
Product
Frontier Communications Account
I didn't like
  • Dont respond to customer communications
  • Total lack of care from phone rep
  • I am frustrated
#1081861
I was with Verizon for over 7 years and never have I once had a problem with communication and understanding of my bill or any contracts that I was on and knowingly agreed to.Frontier is a freakin nightmare and will not be in business long if they do not get it...
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Anonymous
Anonymous

"7 years and no problems" ?Why did you switch ?Was it forced somehow ?

1.3
Product
Frontier Communications Account
I liked
  • Verizon communications great
I didn't like
  • Called to disconnect but account only noted
  • 2 yr contract added without your agreement and knowledge
  • Billing wrong
#1077665
I canceled my frontier acct in April.I called ahead and before i made my final payment to ask when I would be paid up until. I was told I was paid up until April 15th. I called back on April 8th and canceled my account. Since then I keep receiving notices from Frontier...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. Our Collections department at 1(800)921-8105 can assist you. -Krystle

1.0
Product
Frontier Communications Account
#1074694
So i terminated my service on 2/18/17.I asked for auto debit to be turned off. I was billed in march and then april. Billing said no worries, they just bill it but it all comes back after "2 or 3 billing cycles". Shw said dont pay the bills. Sure...thats normal right?...
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Anonymous
Anonymous

same type of issue i am experiencing. I dont have auto debit. They just keep sending me bills. Like you they always agree i am right and promise to fix but then I still get mo...

Anonymous
Dima

Crazy company

1.3
Product
Frontier Communications Account
#1056428
99$ charge for the monthly landline they were giving us for FREE!! This company needs to stop ripping consumers off, stop their lies to get you off the phone and be totally restructured!! There needs to be a class action suit because of their ***!! WE would switch companies but when you live in a small town with only 2 providers, you're kinda stuck. I am going to further this complaint to the FCC...STOP RIPPING OFF CONSUMERS FRONTIER COMMUNICATIONS...
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1.0
Product
Frontier Communications Account
#1055130
i signed up with Frontier May 2016 and it has been a billing nightmare, my bill was not suppose to be over $180.00 a month every month it increases and they cant tell me why I have contacted them several times on this issue the last 2 months my bill has gone up from $...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about your on-going billing issue. We can certainly take a closer look into what is going on and assist you with a resolution. Please send us an emai...

Product
Frontier Communications Account
#1036252
For some reason Frontier has continued to have my email address linked to another account in a separate state.There is no relation between me or my household with the owner of the other account but we continue to be linked to it. I have never been able to actually...
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1.0
Product
Frontier Communications Account
I didn't like
  • Refusal to actually remove me from an unrelated account
  • Poor internet speed
  • Being lied to
#1027678
THEY SAID I WAS IN THE APPROVED TERRITORY...THEY SIGNED ME UP.....THEY TOOK ALL MY INFORMATION.....I GOT NO EMAIL AND CALLED THEM FOR INFORMATION.....THE ORDER WAS NEVER PLACED DUE TO THE FACT THAT I WAS NOT IN THE APPROVED TERRITORY.THE ORDER WAS NOT PLACED ((( EVEN...
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Product
Frontier Communications Account
#1018902
The people are very nice but their systems are perhaps the worst I have ever seen in my life.We have been with them for a year and have had to call them every month due to billing issues. The people we speak with really try to help but their hands are tied but the...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry to hear about the on-going billing issues you have experienced. We are here to help and can take a closer look into what has been going on. Please send us an...

2.6
Product
Frontier Communications Account
#999484