Manufacturer: Frontier Communications Category: Bundles Clear all filters (210 of 210 reviews match)
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re: Frontier Communication April 5, 2017 I'm in Plano, TX, and we've been price gouged since Frontier took over our account from Verizon last year.I have two service numbers Frontier gave me to fix our billing, and they never did. I finally connected with Spectrum...
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donny042

donny042 That's what I'm doing first thing Monday morning

I am a senior citizen on a fixed income.When my Promotion plan was going to term on 11/14/16, I called on 10/10/16 and spoke with a Michael. He said that if I agreed to stay on with Frontier for an additional two years, that he would guarantee that I would receive the...
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I didn't like
  • Promised one price-given a higher price
  • All the problems since they took over
  • Indifference to complaints
#1027267
Every month that we call to dispute billing charges, and each rep has had a different approach to resolving this and the same pattern continues, and sometimes shows even more than the disputed charges - so much that the credit card company sends us an alert.Last call...
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Frontier Communications Bundle Review

#1031462
1.0
i only get internet and phone its supposed to be 59.00 my bill every month is over 240.00. i have coworkers going through the same thing with this co.
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Frontier Communications Bundle Review

#935401
1.7
I am also trying to find out how I can sue Frontier Communications. Verizon fios overcharged me and sent me something statung they will fix it but Frontier just kept charging me 300 for service monthly evem though I signed up for 89.99 service bundle. Now my bill is $1730 and they are threatening to put it on my credit. If I could give them 0 star for review I would
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Frontier Communications Bundle Review

#864527
I have been on hold for an hour and a half waiting for a supervisor. My services went out for no reason. The customer service rep came on the line after an hour and informed me to try calling back another day. That she had yet to even speak to a supervisor
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Frontier Communications Bundle Review

#863257
1.0
Northeren California frontier Internet and phone service is absolutely the worst service I've ever experienced. Poor customer service and unknowledgeable technicians. If you have any other choice in an Internet provider- take it! It's a guarantee that you will be very disappointed and continuously frustrated in Frontier!
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When I had a conversation about their service, I was told they had a package that included phone and internet for 29.99 a month When we went to have it installed, they told us that the phone was not included, and that was another 27.99 and you only get 30 minutes of...
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1.0
I didn't like
  • Expensive service
#1011512
We too had received a mail piece that said Internet services for about $49 and a $200 Amazon card.When calling we explained that we wanted Telephone as well. That when calculated by the Frontier salesperson, it came to about $65. We shared our excitement is stating...
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1.1
I liked
  • Savings that was promised
I didn't like
  • Disclosure of materail facts in advance
#1010354
I am a former Verizon customer.My bill was approx. $210 a month with Verison. (TV,Internet,Landline). In Feb 0f 2017 no notice my bill jumped to $424. I called 4 times. Placed on hold. Each time rep stated they were working on it and please be patient. Calls lasted 1...
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I had Verizon fios for $106 per month, phone, internet and cable.When frontier bought Verizon I got the notice of the change, I did not get a bill from Verizon or Frontier for almost 6 months. I called Frontier to ask where my bill was and how do I pay. Frontier said...
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My husband cancelled all services with Frontier on 12/19/16.We asked at that time to pick up their equipment and send us a final bill. We never heard from them again except to continue to get monthly statements as if we never cancelled. We have the confirmation number,...
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1.0
I didn't like
  • Worst customer service
  • Being lied to about services quality
  • Way they took over the verizon product line and trashed it
#1005541
I was quoted $51.99 per month for a basic bundle.In addition to this, a $400 gift card for switching over. I called in twice and spoke to two different representatives who confirmed this. I placed the order, verifying each aspect of the offer. They informed me that in...
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1.3
I didn't like
  • Overbilling
  • Promised one price-given a higher price
  • Dishonesty
#1005040
This should have been my 5TH year of service with my Frontier/Dish 3 bundle package TV, phone & Internet)!Frontier has mostly been OK in my experience; and i give them fine ratings on everything except Internet speed which has been manageable with only 2 of us and...
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