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Pissed Consumer - Review response

Hi Rosemary,

Thank you for contacting Pissed Consumer.

In order to see responses to your review, please follow the link below:
https://frontier-communications.pissedconsumer.com/review.html#move-to-review-1684567

Should you have any further questions, please contact us at help@pissedconsumer.com.

Regards,
Pissed Consumer Customer Support
Review
#1685310 Review #1685310 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

I want to read the review response

1.0
Details
The city of Plano is replacing the concrete in our alley, on Friday at 2:00 the contractor damaged the fiber optic line to my home, called Frontier immediately and was told they would have someone out ASAP today is Tuesday and now they are telling me they might be hear...
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2 comments
Anonymous
#1761800

You posted on the 20th and get a bot reply on the 30th typical frontier customer service.

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Review
#1629613 Review #1629613 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Pros
  • Alleged speeds
  • Speeds
Cons
  • Poor customer service
Reason of review
Damaged fiber optic not repaired yet it has been 5 days without service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Care
1.4
Details
Last Thursday spoke to 5 reps before I was directed to one that assisted my billing issues. It was resolved 4 days ago. I looked at mail today and Frontier asked us to call or service would be placed on hold. The irritated me to no end. So I called today and had to go...
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1 comment
FrontierCommunications
#1739731

Hello TenseCrestedPenguin619, I apologize for the recent billing trouble you have experienced. If you have any additional questions or concerns about your bill, we are here to help.

Please private message us if you need any assistance. -Christina

Review
#1628819 Review #1628819 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Cons
  • It took so much time
  • And spoke to so many reps
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details
Called and spoke to 6 different reps. Norman, Johnny, Linda, Heather and Patricia. All agreed that my bill would be under $120/Mo. + taxes. I called to get service. Received a bill before the install for $281.80. Called and told Heather not to install because the bill...
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1 comment
FrontierCommunications
#1732039

Hello NaughtyBison640, I apologize for any miscommunication about the bill. We can take a deeper look into what is going on with that first bill.

It sounds like it may include partial months charges or potentially installation fees.

Please private message us to get started, we need to gather a bit of information from you about your account. -Christina

Review
#1621187 Review #1621187 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Pricing issue
Loss
$576
Preferred solution
Deliver product or service ordered
1.0
Details
I called to sign up for their triple play bundle and was promised a $100 Visa Gift Card, Amazon Prime, and 2 year price guarantee if I sign a 2 year contract. I was told it was $126.99 plus tax. After tax, it should be what I am paying Charter now $135/month. When I...
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1 comment
FrontierCommunications
#1724142

Hello SentimentalNightingale819, we would like to take a deeper look into what is going on to cause the difference in the quote and your order. Please private message us for further assistance. -Christina

Review
#1602705 Review #1602705 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Pros
  • Good internet speeds
Cons
  • Deceptive pricing
  • Poor customer service
Reason of review
Pricing issue
Preferred solution
Make sure my order is cancelled. I do not want to do business with this company any longer
1.0
Details
Lost all service , internet, phone, tv, Sunday night.6/30/19. Frontier can't get a service tech out until Saturday July 6. Absolutely terrible and inadequate response! You can be ure I will get another provider once this contract I up!!!!!
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1 comment
FrontierCommunications
#1714081

Hello HesitantPeacock, I apologize for the wait for repair. Is everything back up an running properly at this time?

Please advise if you need any further help at this time. -Christina

Review
#1574534 Review #1574534 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Every time it rains for several days in a row we are without our landline. I hashed out all the problems on this site like calling 4 times and nothing being done when we had flooding in town but I live miles from town. Now it has rained several days and we get texts...
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1 comment
FrontierCommunications
#1714077

Hello AbidingCheetah802, are you still having trouble with your phone service? We can help get this sorted out if you need any further assistance.

Please private message us to get started. -Christina

Review
#1573766 Review #1573766 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
My Frontier online service was so slow, I could not work at home with VPN. The service was so bad, I could not replace a word in a document in fewer than 5 seconds. Despite numerous attempts with Frontier to resolve the situation--nothing. Finally, I was told it must...
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1 comment
FrontierCommunications
#1693333

Hello ImpressiveAvocet511, we recently messaged you about your review. So far, we have not received a reply.

If you need any assistance at this time, please reply to our private message. -Christina

Review
#1533380 Review #1533380 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Reason of review
Spectrum
1.9
Details
I called to reschedule a service appointment in February. The representative I spoke to said while they had me on the line, they could switch me to a bundle for the same services that would save me money. I went through my current services point by point and was...
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2 comments
FrontierCommunications
#1690916

Hello HummingMoose345, we recently messaged you regarding your review, but we have not heard back from you. If you need any assistance, please follow up with us via private message.

We are here to help. -Christina

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Review
#1520596 Review #1520596 is a subjective opinion of poster.
Service
Frontier Communications Bundle
Pros
  • Phone and internet service
Cons
  • Unwillingness to solve the problem
  • Bait and switch tactic
  • Having to deal with different people every time i call
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Contact Frontier Communications Customer Service

Mailing Address:
Frontier Communications Corporation
100 Communications Drive
Sun Prairie, Wisconsin 53590
United States
Phone:
(800) 921-8101
All Frontier Communications Contacts

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Frontier Communications reviews

Frontier Communications in Minden, Nevada - Expert liars!

1.0
Details
Would not gove me my refund.I have been with them when they purchased Frontier from Verison. I have all the dates/times over the years that I had to call Frontier out.My phone service would go out whenever it would rain or misty rain snow. I had to call Frontier out just about every other week . This also includes my internet service..Frontier lied about not having any records of comming out .How else did my service get repaired. I even kept all my repair tickets They still lies.
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Review
#1437104 Review #1437104 is a subjective opinion of poster.
Service
Frontier Communications Bundle