Product: Frontier Communications Bundle Clear all filters (244 of 244 reviews match)
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I took advantage of a savings offer, which would not alter my services in anyway, but in fact sign me up for another 2 years of internet service.They will not honor the new bundled offer on my billing, and are trying to charge me 400 bucks for a cancellation. Each time...
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Product
Frontier Communications Bundle
#1224885
I began calling Frontier last July 2016.Frontier lowered my bundle rate from $181.32 (before taxes) to $103.98/mo. I have Supervisor name and reference # for the adjustment for 2 years. Every month my billing is different but always much higher than agreed upon. Each...
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Product
Frontier Communications Bundle
I liked
  • Technical support
  • Verizon service
I didn't like
  • Bait and switch with pricing
  • Bait and switch billing
#1202554
I have 3 experiences with Frontier, all bad. 1. Changed my internet and cable service based off information a Customer Service rep gave me that sounded like a great deal. I made her repeat the deal and then I repeated the deal back to make sure no hidden strings. Of...
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1.0
Product
Frontier Communications Bundle
I didn't like
  • Not honoring original commitments and customer service
#1201432
I was an original Verizon customer but account was switched to Frontier. Was ok for 2 years until it came time to renew. Seems simple enough, but have spent upwards of 10 hours (minimum) on chat, phone and email with Frontier. First, they wanted to issue me a new home...
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1.0
Product
Frontier Communications Bundle
I liked
  • Bundle we have
I didn't like
  • Customer serice and the false promises
#1197271
I made my payment for telephone and internet online.I only wanted to pay my past due (which IS an option) and instead was billed twice for the exact same amount. When I called to inform them of the error I was told that since I had a curret amount due they couldn't...
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Product
Frontier Communications Bundle
#1188872
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Frontier Communications - Billing issues

Constant changes in bills. Promises to resolve to no avail. Nothing is what was promised at sale
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Price Affordability
Reliability
Website
Product
Frontier Communications Bundle
#1176380
I am so frustrated and disgusted with Frontier communications!I’ve been a customer for a little over six months and I have been deceived and treated poorly. I was signed up for programming that I believed was going to be a certain price for two years only to find out...
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Anonymous
Tameka Miller

Update: so after I posted this same review on their Facebook page I got services restored within 1 hour that previously took 4 days. The social media team is great and works v...

1.0
Product
Frontier Communications Bundle
#1172753
We moved at the end of September so I requested a return box to return all equipment which was received on 9/21/17.I didn't think the box was mailed since it wasn't received so I requested another box be sent which arrived 3 days after closing escrow. The new owners...
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1.0
Product
Frontier Communications Bundle
#1164731
I subscribed a internet and TV Frontier package and they required a month in advance, the value was $106 that was deducted of my debit card to complete my request.They didn't showed up to do connect the service on the day that was scheduled for and, after two calls I...
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1.0
Product
Frontier Communications Bundle
#1138429
Closed out account moved end of June waited and called each month for them to send the boxes to turn back in the modular I had 2.First person spoke to said I had credit coming back and would be sent by card. Never got boxes or credit sent back. Now again I called in...
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Product
Frontier Communications Bundle
#1129161