Manufacturer: Frontier Communications Category: Bundles Clear all filters (175 of 175 reviews match)
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When I had a conversation about their service, I was told they had a package that included phone and internet for 29.99 a month When we went to have it installed, they told us that the phone was not included, and that was another 27.99 and you only get 30 minutes of long distance.what is this the stone age,30 minutes of long distance? on top of that when We received our bill there were additional charges of 100.00 for installation, that was...
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1.0
I didn't like
  • Expensive service
#1011512
We too had received a mail piece that said Internet services for about $49 and a $200 Amazon card.When calling we explained that we wanted Telephone as well. That when calculated by the Frontier salesperson, it came to about $65. We shared our excitement is stating that it would save us about $20 a month from our existing $75 a month with Comcast. Of which we had no other reason to switch services. We received our first bill and it totaled...
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1.1
I liked
  • Savings that was promised
I didn't like
  • Disclosure of materail facts in advance
#1010354
I am a former Verizon customer.My bill was approx. $210 a month with Verison. (TV,Internet,Landline). In Feb 0f 2017 no notice my bill jumped to $424. I called 4 times. Placed on hold. Each time rep stated they were working on it and please be patient. Calls lasted 1 1/2. Nothing resolved and they hung up and did not return calls. On rep did call back after hanging up stating their computer went down. on 1-30 a rep stated to just pay $123 that...
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Frontier Communications Bundle Review

#935401
1.7
I am also trying to find out how I can sue Frontier Communications. Verizon fios overcharged me and sent me something statung they will fix it but Frontier just kept charging me 300 for service monthly evem though I signed up for 89.99 service bundle. Now my bill is $1730 and they are threatening to put it on my credit. If I could give them 0 star for review I would
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Frontier Communications Bundle Review

#864527
I have been on hold for an hour and a half waiting for a supervisor. My services went out for no reason. The customer service rep came on the line after an hour and informed me to try calling back another day. That she had yet to even speak to a supervisor
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Frontier Communications Bundle Review

#863257
1.0
Northeren California frontier Internet and phone service is absolutely the worst service I've ever experienced. Poor customer service and unknowledgeable technicians. If you have any other choice in an Internet provider- take it! It's a guarantee that you will be very disappointed and continuously frustrated in Frontier!
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Frontier Communications Bundle Review

#862886
1.1
Horrible, no reliability with internet or cable . Service tickets have an expected resolution date of almost a week. Bill inflation and mismanagement. If you go to Ruth Chris and order a $75.00 steak you expect that, not a microwave hot pocket . You expect me to pay almost $200.00 a month for barely basic cable and speeds slower and less reliable than weak LTE.
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I had Verizon fios for $106 per month, phone, internet and cable.When frontier bought Verizon I got the notice of the change, I did not get a bill from Verizon or Frontier for almost 6 months. I called Frontier to ask where my bill was and how do I pay. Frontier said their billing is delayed due to the the transition and I had no bill at that time. When I finally received a bill Frontier jacked my monthly plan up to $180.00 per month and the...
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My husband cancelled all services with Frontier on 12/19/16.We asked at that time to pick up their equipment and send us a final bill. We never heard from them again except to continue to get monthly statements as if we never cancelled. We have the confirmation number, name and date we cancelled. After several phone calls in January of 2017 we began receiving boxes to return the equipment......daily!!! we only needed one. The equipment was...
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1.0
I didn't like
  • Interrupted service
  • Way they took over the verizon product line and trashed it
  • Worst customer service
#1005541
I was quoted $51.99 per month for a basic bundle.In addition to this, a $400 gift card for switching over. I called in twice and spoke to two different representatives who confirmed this. I placed the order, verifying each aspect of the offer. They informed me that in order to receive my gift card, I "would have to pay my first bill in full". Then, I get my first bill, and it was for $241, for the first month of service. This is almost FIVE...
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1.3
I didn't like
  • Dishonesty
  • Bait and switch
  • Promised one price-given a higher price
#1005040
This should have been my 5TH year of service with my Frontier/Dish 3 bundle package TV, phone & Internet)!Frontier has mostly been OK in my experience; and i give them fine ratings on everything except Internet speed which has been manageable with only 2 of us and little to rare streaming! Dish on the other hand, has done something unheard of to my knowledge; I think I have become the first customer ever to be "Terminated" their words not mine....
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I was a customer of frontier for 3 months only for I could not take their service which charging me so much every time I called not long distance and I have a lock in price for two years for the price of telephone and internet but I did not receive yet my bill I was already late pay plus long distance charging every time I call and I asked to fix it, the technician found out wrong but the billing departments wants to pay half of the total they...
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1.9
I didn't like
  • Contract agreement
#996018
When I was with Verizon my business internet download speed was averaging 50mb/s.I was paying $120 a month for internet + phone service and when Frontier took over, my monthly payment still remain the same BUT the internet speed drop dramatically way down to 6mb/s which I later found out that they are providing me with their lowest internet package of $35/month but still charging me with a much higher rate. I've call Frontier to complain but...
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FrontierComCares

FrontierComCares Good Afternoon,
This not the perception or experience we want anyone to have. We're here to help. Can you send us an email at askfrontier@ftr.com ATTN: Krystle,Tim, Jeigh s...

1.5
I didn't like
  • Ripoff of curent verizon customers
#989981
We have had billing and customer service issues since my fiancé and I started services with Frontier back in June.We have been lied to continuously. The installation people lied to the company stating they showed up to our house but no one was home when in fact my father was there ALL DAY waiting for someone to arrive which caused us to have to call again and reschedule. We are tired of calling MULITIPLE times escalating issues to management and...
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1.0
I didn't like
  • Passive aggressive phone tactics
  • False advertising
#988804