Manufacturer: Frontier Communications Category: Bundles Clear all filters (222 of 222 reviews match)
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5 months ago I switched from Charter Spectrum to Frontier Communications for internet and home phone because the information given by customer service lead me to believe that my bill, before taxes would be cheaper than I was paying Charter. What they failed to disclose...
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2.5
Product
Frontier Communications Bundle
I liked
  • Bundle package
I didn't like
  • Non disclosure of increased federal taxes
#1064794
Billing account number was changed by frontier i was unaware auto bill pay going to old account.Frontier said they would move last payment to new account and to call back in 2 days to make sure its done when I called back the supervisor told me that was a mistake and...
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1.0
Product
Frontier Communications Bundle
I didn't like
  • Customer service did not care about customer
#1064157
the "Recorded Line" and personal phone extension of the sales person who explained we were not under contract, payment was affordable to us as educators not working during the summer. OUTRAGEOUS lies!!!!!!! 6-9-17 No resolution and a bill before even a month into this...
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1.0
Product
Frontier Communications Bundle
I liked
  • Company came on install date on time
I didn't like
  • 1st month billing was twice that of quoted recorded conversation
  • False billing pratice
#1058451

Frontier Communications - OVERCHARGE

#1045060
1.0
Had Frontier for less than 48 hours and cancelled service! I was expecting a bundle of TV, Internet ans phone ! Technician gets here ans they no longer provide TV?! I want it removed - rhwu send a box to return the modem! I returned it! They continue to bill me for over $230.00?!?!??! Wth!!!
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Frontier Communications Bundle Review

#935401
1.7
I am also trying to find out how I can sue Frontier Communications. Verizon fios overcharged me and sent me something statung they will fix it but Frontier just kept charging me 300 for service monthly evem though I signed up for 89.99 service bundle. Now my bill is $1730 and they are threatening to put it on my credit. If I could give them 0 star for review I would
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Frontier Communications Bundle Review

#864527
I have been on hold for an hour and a half waiting for a supervisor. My services went out for no reason. The customer service rep came on the line after an hour and informed me to try calling back another day. That she had yet to even speak to a supervisor
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Frontier Communications Bundle Review

#863257
1.0
Northeren California frontier Internet and phone service is absolutely the worst service I've ever experienced. Poor customer service and unknowledgeable technicians. If you have any other choice in an Internet provider- take it! It's a guarantee that you will be very disappointed and continuously frustrated in Frontier!
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I spoke to a Frontier Sales Rep on the telephone in March and was quoted a rate based upon current promotions.Based upon the quoted rate, I switched to Frontier and scheduled an install date. The rate was $90.01 per month for a bundle. The first bill was for $278.00. I...
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1.4
Product
Frontier Communications Bundle
I didn't like
  • Dishonest billing
#1055464
Since the Frontier take over, our phone bill went up from around $45/month to last month $329 per month of course it includes internet service that does not work and this does not include separate long distance company.When Frontier took over they changed our long...
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1.4
Product
Frontier Communications Bundle
I liked
  • Long hold time
  • People
  • Verizon
I didn't like
  • Capability and excessive charging
  • Ruin home businesses
  • Interrupted service
#1052119
In January I realized my bill with Frontier had skyrocketed from my Verizon bill after the switch.I called to cancel service and to get just internet 150/150 for under 70 dollars. I was continued being billed for internet, cable, and phone until I noticed in may they...
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1.3
Product
Frontier Communications Bundle
I liked
  • When they were verizon
I didn't like
  • False billing pratice
#1052028
Only 3 months of service and my bill is never the same.Not even close to what I was quoted to begin with. Talked to over 15 people, supervisors and managers who have no idea what they are doing. This is the worse cable company I have ever dealt with. Their services are...
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1.1
Product
Frontier Communications Bundle
I liked
  • Not a single service or product
I didn't like
  • Entire experience with company
  • Inability to make things right
  • Customer service is the worse i have ever dealt with
#1048878
For two years the service has been horrible.Today the representative i was chatting with, on the webpage because i still dont have a phone after 6 days, ended the chat before i was done speaking with her. I was told when i purchased their services that i would have...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you are experiencing issues with your Internet and phone service. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject Pissed...

Anonymous
WTF

The worst F****NG commutations provider in the world! They cut my WiFi speed. Can't watch TV because the thing freezes up. Oh and customer service. Just kick me in the nuts. I...

1.0
Product
Frontier Communications Bundle
#1043745
Frontier Communications is a master of the fast talking bait and switch....
Frontier Communications is a master of the fast talking bait and switch....
my phone and internet was with Verizon for YEARS and then rolled over to Frontier.Back in Dec our phone and internet went out. I was out of town and I spent two days on hold and bouncing from here to there and back and who knows where else. I was told one thing then no...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We are here to help and can take a closer look into this for you. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

1.0
Product
Frontier Communications Bundle
#1039954
i only get internet and phone its supposed to be 59.00 my bill every month is over 240.00. i have coworkers going through the same thing with this co.
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry if there is an issue with your bill. We can certainly take a closer look into what is going on and assist you with your billing concerns. Please send us an e...

1.0
Product
Frontier Communications Bundle
#1031462