Product: Frontier Communications Customer Care Clear all filters (408 of 408 reviews match)
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Set up service with a different co.who didnt not have service in our place but they had contract with frontier , so come the day of service frontier guys came to install service and i sent them away because i had not talked to them .they later called telling me they...
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2.0
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Frontier Communications Customer Care
#1111484
We bought my father a new tv.After connecting everything all we get on the screen is no signal. I have spent over two hours on the phone with Frontier Fios cable techs but they could not help. I scheduled an appointment for a home service call but the repair man never...
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Frontier Communications Customer Care
#1111100
Had Frontier at my old apartment, therefore when I moved to another city I switched my service to my new location.Upon my move in, my internet service was suppose to be connected . Much to my dismay it was not . After a long conversation with customer service they...
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1.8
Product
Frontier Communications Customer Care
#1111089
Frontier Communications - HORRIBLE!
1/1

Frontier Communications - HORRIBLE!

#1108644
1.0
Details
So pissed at the incompetence of the customer service experience of this company. Not only was I transferred over and over to representatives on hold for over an hour waiting for a supervisor! Then the bottom line was when they pretended not to hear me and hang up the phone. So upset with this company.
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Frontier Communications - Horrible

#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
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Frontier Communications Customer Care Review

#1037095
1.1
Details
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Frontier Communications Customer Care Review

#1034579
1.0
Details
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Feb.20, 2017, I spoke with Courtney with Frontier and we negotiated a year contract for $118.98. This month, Sept. 2017, I find that my bill went up by $10.00. I spoke with Vicky today , a 45 minute phone call in which at least 30 minutes were spent on hold, and she...
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1.0
Product
Frontier Communications Customer Care
#1108497
I dont know who this blog reaches, but I will tell you that I will make it my mission to let people know how pathetic the customer service and tech support is at Frontier communications!!!!!!!It is thebe worst customer setvice I have ever experienced in my life!!!!!...
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1.2
Product
Frontier Communications Customer Care
#1106169
No one knows what is going on with my order.every rep has a new story to tell. There customer service does not have any knowledge. Overall it sucks to be their customer. Supervisor promised to call me back. Still waiting. Order status says call customer service. called...
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Frontier Communications Customer Care
#1098189
I've been trying to get the answer from them.For 4 months I've been getting charged$12.99 twice a month. When I called them a couple months ago, they said I don't even have an account with them. Since then, I've called several times. They actually said that it's just...
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1.0
Product
Frontier Communications Customer Care
#1096114
Is had installation scheduled for 8/24 between 1 - 5 PM.Nobody showed up. I called and they apologized, but stated that I was scheduled for 8/31 between the hours of 1 - 5 PM, Nobody showed up. Frontier advised me that the technician was there at 3:15 and nobody...
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Frontier Communications Customer Care
#1095226
We just had our services installed by frontier fios this week in Venice, Fl.It all went out today. We have been trying for HOURS to get someone on the line to speak to or get some idea when it will be fixed. We cannot even get a chat person online. Horrible...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am very sorry to hear that your services are down and that you have not been helped on the phone. If you need any further assistance with your service issues, please ...

2.7
Product
Frontier Communications Customer Care
#1092709
My issue goes back some 18 months when the company was Verizon in Tampa FL.Verizon charged me incorrectly for HBO services that I did not order. When I inquired about the charge and get a credit, a late fee was applied because I did not pay for what I did not order....
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h.kitchener
h.kitchener

Never pay for something you don't owe. Your experience is typical of that from a large provider like Frontier, Verizon, Sprint, etc. They simply don't care and provide terribl...

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Frontier Communications Customer Care
#1092611