Manufacturer: Frontier Communications Category: Customer Care Clear all filters (365 of 365 reviews match)
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Be very careful with Frontier Communications, and read the fine print on your bill. They are changing their terms of service and trying to lock their customers into a 2 year contract, unless you call and opt-out. When you call, they keep you on the phone for a long...
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We cancelled service shortly after the Verizon/Frontier switcheroo.We were then continuously charged month after month. Despite numerous calls to stop service, the billing continued. Bills keep going up despite assurances that charges have been adjusted. No record of...
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1.0
I liked
  • Canceling the account
I didn't like
  • There service
  • Being charged for a year after canceling
#1034783
When verizon became frontier neither companys gave any type of notice in timely matter.When my bill was due sent payment in to verizon. I either mailed a money order or i went to a verizon store and paid in machine. In june talked with employee about bill he said they...
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Frontier Communications Customer Care Review

#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Frontier Communications Customer Care Review

#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Frontier Communications Customer Care Review

#1019437
The worst customer service I've ever and life experience they are not loyal whatsoever to their customers & they overbilled people and their professional at all my phone has been down for about two weeks They've been promising to send a tec out but no one has ever showed.
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Frontier Communications Customer Care Review

#1018734
1.0
Horrible to deal with. Been on the phone 5 times, over 4 hours, been hung up on 3 times, been lied too 2 times, losing sales......common cause problem 3 days ago. Will be taking my 400 a month somewhere else asap! Horrible customer service
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Bills keep going up despite assurances that charges have been adjusted.No email or postage mail written documentation of agreed upon charges allowed per Frontier policy. No record of previous discussion with customer service discussions available when calling back. No...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry you have on-going billing issues. We are here to help. Please send us an email to AskFrontier@ftr.com with the subject ATTN: Tim/Krystle so my team can assis...

Since day one of signing up I've had problems.First my appointment time was messed up so I missed an entire day of work. Then the gave me the wrong package. Then I came home one night and had no cable b/c they disconnected it by mistake. Now I'm supposed to get a gift...
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FrontierComCares

FrontierComCares

Frontier Communications Verified Representative
Hello. I am sorry to hear about the experience you have had with your service. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subj...

I have spent over 3 hours on the phone with these fools on 3 separate occasions trying to get my bill in order.They always say they are going to help but nothing happens. I was told my bill would be $136 going forward. Two days later I got a bill for $182. I called...
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How hard is it to correct my outgoing Caller ID?I've called Frontier 7 times. Each time was no less than 15 minutes on the phone repeating my tale of woe. Each time I was told the situation was fixed, and it was not. It's ridiculous how many times I have to say or...
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1.4
I liked
  • People were nice
I didn't like
  • Unempowered call center agents
#1024735
My Frontier contract ended on 12/19/16 I paid my last bill which was due Nov 13th for service from Nov 19th to Dec 19th.I called a few weeks early to cancel my service as of Dec 18th. I sent back equipment in the boxes provided. My service was turned off and My bill...
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h.kitchener

h.kitchener They will shortly turn your unpaid balance(according to them)over to a collection agency. Yes, they really don't care as their customer service is a joke. In your case, you co...

I'm fed up with Frontier and their services, i haven't had cable for over a year and they won't refund me anything.They also schedule technicians to come to my house and they don't call or don't show up. When i call frontier (which takes hours) and discuss my issues...
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I had Verizon Fios forever and LOVED it!Great customer service, great everything and then they sold out to Frontier! WORST business decision EVER!!!!!!!! The customer service has gone from best to worst. Telephone out, check, TV out, check, Internet out check, being on...
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