Product: Frontier Communications Customer Care Clear all filters (0 of 544 reviews match)
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To whom it may concern, Attached is a previous complaint filed against Frontier Communications. Since then further issues have risen. I canceled my Frontier account in May of 2018. Frontier continued attempting to bill me and after several phone calls and endless...
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Anonymous
Anonymous

And all you have done about it is call. No wonder you get handled.

1.0
Product
Frontier Communications Customer Care
#1450858
I have been a customer for 15 years... every year the prices go up... then I call them and the give my a loyalty discount. in 2018 I was paying 140.00 for cable (the lowest amount of channels and no movie channels) and 50/50 Internet. My discount expired and now they...
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1.9
Product
Frontier Communications Customer Care
#1439662
I ordered service 06/2018 the quote and package given was incorrect was told have to wait need service Tech to come out and re-install up to 30 day wait time. So I cancelled and was told the entire bill to be washed out for my trouble. Then never recv return boxes...
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Frontier Communications Customer Care
#1422082
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Frontier Communications - Class action

Well I say its time we filed a Class Action against them. If we all stand together we can hold them accountable. If they refuse to call back lets make them show up for court. If interested please email me cococity1983@yahoo.com or call 5854549578.
1.0
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Frontier Communications Customer Care
#1421650
For an entire year my phone service NEVER worked. I called Frontier several times and they said they would fix it but NEVER followed through. I asked for a credit and again Frontier Never followed through. Then, they disconnected my account in error and again...
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1.1
Ranson, West Virginia
Product
Frontier Communications Customer Care
#1418302
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Frontier Communications - Wish you never purchased verizon.

Frontier Communications has horrible customer service. The company is a joke propped up by provisions provided to telecom companies. I am going to find an alternative to this *** company.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Frontier Communications Customer Care
#1418129
I connected with Frontier, ordering through online, because I saw that they will offer $100 visa card after service is connected. After the Tech came to install the internet, I received an email asking me to fill out the form to get the $100 visa card. I followed...
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2.0
Product
Frontier Communications Customer Care
#1414236
My bill doubled in 1 month. I called and was told that the bill would go down the next month. Well it was even higher! Called again got the run around about why it had increased. Was on the phone an hour with no results. A person can be told something different by each...
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Product
Frontier Communications Customer Care
#1412495
Frontier Communications - Bait and Switch
Frontier Communications - Bait and Switch
I recently moved about a month ago and switched my cable from spectrum to frontier because they had an amazing deal no contract that I found online. Keep in mind I haven’t even had them a month to date. I proceeded to call the sales rep and read him off the ad that I...
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Anonymous
Anonymous

Wow, I am going thru the same shit2day.... I am a victim of a bait-and-switch thing for which I found online as well that was going to include 99 channels for the $55 a month ...

Anonymous
Mancaphill

Frontier is the worst! I had to file a Complaint with the BBB to put them in check. I received a call back from an executive who also wouldnt budge on their bad service decisi...

1.0
Product
Frontier Communications Customer Care
#1407522
I ordered internent service 3 weeks ago. 2 days before technician was to come they call to tell me there are no ports available. So they couldnt tell me this 3 weeks ago?? I already went out to buy computer and they call me 2 days prior. I called and got transfered 3...
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IncomparableSaintBernard
IncomparableSaintBernard

Yes they do have *** service for not reacting to their service technical service tickets to come check your phone or Internet service it's been two weeks phone was supposed be...

1.2
Product
Frontier Communications Customer Care
#1395904