Product: Frontier Communications Customer Care Clear all filters (447 of 447 reviews match)
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This is happening to me right now, they even send me a refund for $27, couple of days after another bill for $163 .when I called they said to ignore and that eventually will get fixed , I wished now that I had recorded conversation. Here is the cherry on top, my dad...
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1.4
Product
Frontier Communications Customer Care
#1223072
Frontier communications is the perfect example of how a jacked up company with apparently the worst billing department can in the end, completely screw you over and not even attempt to rectify. At a monthly fee of $168.00 for 24 months is $4032 and now they want me to...
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Product
Frontier Communications Customer Care
#1221867
This is my second review.I had previous made an appointment for a week ago and as previously stated in my last review they said it didnt exist come time to set up my internet. Today 3/20/18 goes as follows my appointment is from 8-12p. I call in at 1130a to confirm i...
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1.3
Product
Frontier Communications Customer Care
#1214991
I was lied to repeatedly.The supervisors are dishonest and unwilling to help. I spoke woth 3 individuals that all collectively lied to my face about an appointment that was absolutely essential to me. The first supervisor refused to provide his employee number stating...
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1.5
Product
Frontier Communications Customer Care
#1211424
Scheduled for Frontier to come install phone and Internet today.Scheduled this one week ago for my business. Scheduled time slot was 1-5p. At 4:15 we called to get eta of tech. Customer service had hard time finding our account and once they found it they said it shows...
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2.5
Product
Frontier Communications Customer Care
#1210619
I returned my equipment when I moved in the boxes/labels Frontier sent to me via UPS.UPS Tracking shows the equipment was received 12/15 and 12/16 at Frontier's address, yet as of March, 2018 and after 5-6 calls into Customer Support I am still being billed $300 for...
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1.0
Product
Frontier Communications Customer Care
I didn't like
  • Price and service quotes not true
  • Customer service
  • Billing policy
#1209418
I started a service change over February 6, 2018 the first person I spoke to said there was some issue with a tech and would call me back HA!no call back. Up until March 3rd I have spoken to 14 reps from Frontier and YES I do have their names and still no phone...
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Anonymous
Ernie Norris

I cancelled my service with Frontier March 3rd 2018 and changed over to AT & T

Anonymous
Ernie Norris

I forgot to add I cancelled my service with Frontier March 3, 2018 and changed over to AT&T

1.0
Product
Frontier Communications Customer Care
#1202275
We sold our home and cancelled service with Frontier.We had a 83.00 credit which was going to be sent out in a prepaid debit/credit card. We Did NOT receive the card this was in JUNE 2017 I still have not received the card, I call frontier they tell me to call the...
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Anonymous
Melona

Updated review- this issue is still not resolved. I received an email from Frontier to contact them to resolve this issue. I have emailed them twice now and no reply- no surpr...

1.0
Product
Frontier Communications Customer Care
I didn't like
  • Inability to refund when customer paid too much
#1202226
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Frontier Communications - Horrible

They took my order and money online, gave me an install date 3 weeks out, never showed, never called or emailec. I finally contacted them and behold! There was a problem that they never bothered to contact me about. They just didnt show. I'm done with Frontier
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Value for money
Website
Product
Frontier Communications Customer Care
#1201445
They were supposed to arrive on the 27th of February between 8 am and noon. After 4 calls trying to find out when they will arrive, they never showed. I called and arranged for them to come the following day at noon. I called next day at 11:30 am to find that they...
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1.0
Product
Frontier Communications Customer Care
#1199983