Product: Frontier Communications Customer Care Clear all filters (0 of 473 reviews match)
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Received a bill that increased $60 because Frontier decided that they were overdiscounting my Verizon retiree benefit. Minimal notice the month before saying that some accounts might be impacted as much as $30. After being unwilling to change that I cancelled service....
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2.4
Product
Frontier Communications Customer Care
I liked
  • It when it was all verizon
I didn't like
  • Very poor customer service
  • Ripoff of curent verizon customers
#1308607
2.5 years ago our neighbor cut our cable and then fenced the right of way easement. Frontier technicians came and strung a "temporary" cable through the trees and across the front of our house. The area manager informed us the matter had gone to legal department and we...
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Product
Frontier Communications Customer Care
#1307867
Many months of calling their customer service is our history. Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges. They...
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1.6
Product
Frontier Communications Customer Care
#1304264
at frontiers request they changed out my Verizon equipment with frontier equipment on may 1st. The installer took all of the Verizon equipment when he left and told me he was going to turn it in. 1 DVR, 2 boxes and 1 router. On July 9th I received a bill for $554.00...
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2.1
Product
Frontier Communications Customer Care
#1303284
over billed me over $200 a month refused to honor what they told me on the phone.. said i never returned my old cable boxes and i did.. charged me $350.00 for those...total nightmare filing a complaint.. i get random charges on each bill that are different each month ....
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1.0
Product
Frontier Communications Customer Care
#1303145
Started when we received our land line. Turns out someones old land line. We continually received phone calls for that person. Requested a change of #. Boy did we get it. Now the story begins: this was February 10th our next bill comes in almost triple the amount. I...
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1.0
Product
Frontier Communications Customer Care
#1303048
We called customer service about our inability to get any online service for 5-22-'18. The Frontier phone rep. was efficient and helpful and was able to assess our situation and tell us that it seemed to be problem with our external communication/outside line and that...
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Anonymous
Bob

This is a complaint website ( re: "Pissed Consumer.com ) It is not for free advertising or apple polishing. We are only interested if they ruined your day.

Product
Frontier Communications Customer Care
#1280642
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Frontier Communications - Poor Cutomer Service

Wanted to condense two phone lines to one. Thought I was all set, but no one came out. Called and I got the round and round to department. No help, I have a 85 year old mother I can not call and no internet to keep a eye on her. Something so simple yet no help. One company should not own all the landlines in the USA.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Product
Frontier Communications Customer Care
#1267048
Today on may 21 2018 there was a problem and error on our bill which lead to our account being suspended with no notification. I called and was transfered to a customer service rep who told me that it would be fixed and our services restored within the hour. An hour...
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Anonymous
Jim

Horrible company... dishonest. They should be sued.Same ordeal ... never get what's promised then they over charge because you don't have a contract.DFuck yopu Frontier

Product
Frontier Communications Customer Care
#1261318
I had an account with Frontier for a little over a year and paid my bill on time every month. Due to an awful flood in my apartment, I had to move out immediately and cancel my frontier services in October. The account had been closed, yet I wasn’t sent the boxes to...
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Product
Frontier Communications Customer Care
I didn't like
  • Unethical business practices
#1259229