Manufacturer: Frontier Communications Category: Customer Care Clear all filters (378 of 378 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Signed a 4 year contract and stuck it out for 7 years, they were new to mascoutah and I thought I'd take advantage of new and better prices.Lets just say you get what you pay for. Every.single.night. I had to reset my network as frontier had lost connectivity with...
Read more
1.0
Product
Frontier Communications Customer Care
I didn't like
  • Being charged early term signed for 4 did 7 yrs you owe me jerks
#1064007
I.D.Theft by a frontier employee (carlos) may have occurred on 6/03/17 following a call to 877-610-7967 regarding my account. Frontier now is saying there is no such employee (carlos) and the employee number he gave is fraudulent. Frontier was to call me by May 7th of...
Read more
Product
Frontier Communications Customer Care
#1058734
We have a credit balance due to cancelled service.Found out today, that we have to wait 90 days and then refund is by a CitiBank Visa Card. This policy is beyond ridiculous. Your customers pay you with good monies and we have to pay on time or you disconnect. Ohhhh -...
Read more
Product
Frontier Communications Customer Care
#1057323

Frontier Communications - Customer Care Review

#1064469
Frontier is the only Internet option we have and the worst one. Zero customer service. They never know what is wrong. We have to wait days for a sub contracted tech to come out. They can't even send out their own techs who may know what is going on. Apparently 6mpnths ok service is all one gets with frontier and then the system goes down.
Comment Be the first to start a discussion
Show

Frontier Communications Customer Care Review

#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
Comment Be the first to start a discussion
Show

Frontier Communications Customer Care Review

#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
Comment Be the first to start a discussion
Show

Frontier Communications Customer Care Review

#1019437
The worst customer service I've ever and life experience they are not loyal whatsoever to their customers & they overbilled people and their professional at all my phone has been down for about two weeks They've been promising to send a tec out but no one has ever showed.
Comment Be the first to start a discussion
Show
Absolute worst company I have ever dealt with for internet.I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough word for these people ( 96% negative reviews speak for themselves)...
Read more
Product
Frontier Communications Customer Care
#1054533
Sales over support is the company culture.You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more upsells/ upgrades. The problem is the majority of these sales and upgrades are placed by...
Read more
1.2
Product
Frontier Communications Customer Care
#1053989
Had my service canceled on Feb 1st 2017, received several invoices stating they owed me money, talked to one rep who said our check would be sent out May 1st. No check arrives, called again, now told the cancelation was 'approved' on Apr 7th 2017 and i had 90 days from...
Read more
1.0
Product
Frontier Communications Customer Care
#1050953
Their customer service can't get anything correct.Worse service ever. I had to provide them multiple times my address and they never got it correct and when I asked to speak with a manager I got the run around and I never did speak to a manager. They put me on hold for...
Read more
Product
Frontier Communications Customer Care
#1048822
Customer service is SOOOO rude!They were very unhelpful. Started with Vic answering the phone as if I was completely interrupting her day. She was terrible. Not to mention, she was very hard to understand. She had a very thick accent, plus it sounded as if she was hold...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry about the experience you had with phone support. If you need any more help with your TV and Internet service, please send us an email to AskFrontier@ftr.com ...

2.4
Product
Frontier Communications Customer Care
#1042859
Fast forward to December 31st 2016 it was to my surprise when I went in to purchase a new car the sales manger informed me that there was a negative reporting on my credit from Frontier communications in the amount of $1200.00 for lack of payment for 10 months of...
Read more
FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. If you need any further assistance with this billing concern, please send us an email to AskFrontier@ftr.com with the subject Pissed Consumer so my team can help you. -...

1.0
Product
Frontier Communications Customer Care
#1042629
Frontier Communications has to be not only the worst internet service, but the worst costumer service as well. I had an internet line set up at my house. They told me they would come back to bury it. NEVER did they come back. Therefore I had to constantly work around a...
Read more
Product
Frontier Communications Customer Care
#1042302