Manufacturer: Frontier Communications Category: Customer Care Clear all filters (391 of 391 reviews match)
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Since Frontier took over I have had a lot of problems with my internet.I have called and they came out and found a problem on the line, said it was fixed. it wasn't I called back, the repairman said that there was a lot of people on the internet and they switched me...
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1.0
Product
Frontier Communications Customer Care
I liked
  • Verizon fios
  • Speed when it works
  • Overall service
I didn't like
  • When they tried to integration with verizon customers
  • Speed no reliable
  • Service unacceptable
#1088069
I have been battling with Frontier Communications for the past two months regarding the way they handle their online bill pay. For example, I will make a bill payment through Frontier's website on the day the bill is due (before 5:00pm) and Frontier will post date my...
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3.2
Product
Frontier Communications Customer Care
I liked
  • Att uverse
I didn't like
  • Frontier
#1086297
I was a Verizon customer for years on end.Excellent company they were, very helpful, met every need when it arose. Since Frontier came in - it has been a total disaster. Difficult to even get customer service to help, techs schedule but dont show up, bills increased as...
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Product
Frontier Communications Customer Care
I didn't like
  • No service
#1085179

Frontier Communications - HORRIBLE

#1088620
Have been waiting 1 week for LAN line to be connected. Was cancelled first, by whom nobody knows. Haven't showed up for 3 additional appointments and have left me no notices until today that they won't be here until the 23 rd of this month. Incompetence at its best is Frontier!!!
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Frontier Communications - Horrible

#1077928
They never installed service yet they keep sending me bills. I call and each time they say they will fix it. After the 5th time calling I received a bill from a collection agency. Are you flipping kidding me !!!!!
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Frontier Communications Customer Care Review

#1037095
1.1
I have called at least 15 times since February 18, 2017 been on hold for over 30 hours. Been lied to by 3 different employees. They wwear they will call me back and straighten this mess they have made. And still as of todat 4/20/17 . Nothing has been fixed.
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Frontier Communications Customer Care Review

#1034579
1.0
Worse f****** Customer service ever run... I have put up with the *** people they have over the phone for over a year I will be switching Monday no one is helpful at all
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Contacted frontier about a $49.99 router charge.I didn't order a new router and they made no attempt to either take chrg off or take router back. You automatically get one when ever you get internet...even if you had a working frontier router prior. It becomes yours,...
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Product
Frontier Communications Customer Care
#1078071
Customer Service is outright inept.Tech Support is mostly inept. On occasion I have found someone who is somewhat knowledgeable but very rare. Be ready to spends lots of time on the phone with them. The absolute worst utility company I have ever worked with! Customer...
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Product
Frontier Communications Customer Care
#1077423
Had frontier phone and internet service dropped it how slow the service was.In addition there is an overhead frontier line next to my property. The pole and cable is being swallowed by trees and branches eventually the line is going to be knocked down or worse the same...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. We can certainly have someone come out to repair the line if needed. However, we are not able to cut down nor remove trees. The property owner will need to have that ar...

Product
Frontier Communications Customer Care
#1074804
I have never dealt with a company more screwed up and dysfunctional than Frontier Communications. All I wanted was to add call blocking. Instead, they disconnected my phone service. I called Tech Support (from my cell) and after 20 minutes, they tried to transfer me to...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry your phone service was disconnected. We are here to help and would like to assist you with a resolution. Please send us an email to AskFrontier@ftr.com with ...

Product
Frontier Communications Customer Care
#1072439
I waited on the phone for over an hour to speak to a representative and am still waiting.I have a cell phone and do not want to waste my minutes with my phone up to my ear. You should be able to do better than this. REALLY ANNOYED. Iam really a really pissed.Best thing...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. You can schedule a call instead of calling yourself. On this page https://frontier.com/contact-us#/residential click on Schedule a Call Back. -Krystle

2.0
Product
Frontier Communications Customer Care
#1071444
My internet has been down since June 13, couldn't get service until June 22.Tech came out installed new (probably refurbished) modem and it worked one day and went out again. My cell phone works off the internet so I have no phone. Complained to the President of...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry you are experiencing issue with your Internet service. If you need any further assistance, please send us an email to AskFrontier@ftr.com with the subject A...

Product
Frontier Communications Customer Care
#1070605
Called for service and the first time they never showed up at all never called me had to reschedule an appointment they never showed up never called me missed two full days of work waited a week later and they never showed up despite my 7 phone calls to them they never...
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FrontierComCares
FrontierComCares
Frontier Communications Verified Representative

Hello. I am sorry that you are experiencing issues with your service and that your technician appointments were missed. We are here to help and would like to look into what is...

Product
Frontier Communications Customer Care
#1067924