Frontier Communications Customer Care Review

Started in May 2nd 2016.Services intermittent.

Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments.

Called and email was advised that new equipment will arrive with technician. May 15th no technician and no equipment and no service. And so the saga begins. Calls, calls, more calls, started a call while I was in Miami, after multiple transfers and spoken to several different Frontier representives, call was mysteriously disconnected while I was in Brandon Fl 3 hours later and 190 miles.

Nada resolution. This went on from May 15th to August 11th my wife's Birthday when she got a wonderful birthday gift being told we need to pay $680 for services from May to August- when ask why should we pay for services we never received several Frontier representives said there were no records of us having issues and there is nothing they can do about it. We told the representives to disconnect our non working services and don't expect any payment from us.


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Style and Design
Billing Practices
Discounts and Special Offers
Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Value for money
Product or Service Quality
Coverage Area
Diversity of Products or Services

Reason of review:
Order processing issue
Product or service
Frontier Communications Cable Tv Service
Review category
review #899167

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