Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

Started in May 2nd 2016.Services intermittent.

Called in spoke with Dana Smith. Was advices problem was with old equipment. I agreed to newer equipments and higher speeds. May 9th, no equipments.

Called and email was advised that new equipment will arrive with technician. May 15th no technician and no equipment and no service. And so the saga begins. Calls, calls, more calls, started a call while I was in Miami, after multiple transfers and spoken to several different Frontier representives, call was mysteriously disconnected while I was in Brandon Fl 3 hours later and 190 miles.

Nada resolution. This went on from May 15th to August 11th my wife's Birthday when she got a wonderful birthday gift being told we need to pay $680 for services from May to August- when ask why should we pay for services we never received several Frontier representives said there were no records of us having issues and there is nothing they can do about it. We told the representives to disconnect our non working services and don't expect any payment from us.

August 11th 7pm.This was the WORST EXPERIENCE WE HAVE EVER ENCOUNTERED!

This person wrote the review because of order processing issue at Frontier Communications and attached photo s. Reviewer claimed that he or she wants Frontier Communications to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Frontier Communications and frontier communications customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Frontier Communications?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Ottawa, Ontario, Canada #1250733

Did they allow you to disconnect?Did they continue to bill you after your disconnect?

Are they threatening to send your bill to a collector even through it was incorrect? I want to disconnect ASAP but am afraid they are going to do false billings and then send me to a collection agency.

Please advise how it worked for you.Thanks so much.

You May Also Like

Frontier Communications - Internet Service Review Frontier Communications "Ive been paying for frontiers internet for about 5 years now. $20 a month, 12 months a year, 5 years. Total of $1200+ spent and turns out ive been recieving..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more Frontier Communications - Horrible customer service...bill gets higher every month. Frontier Communications "We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more Frontier Communications - Overbilled and confounded. 20 hours of chat, phone calls, emails with no correction! Frontier Communications "Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more FREIGHT SHIPMENT - FEDEX SUB-CONTRACTS Fedex "Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..." Read more