1 comment
Not resolved

I was on the phone for an hour, transfered 4, and hung up on.I was calling to make a payment arrangements, and set up auto pay.

I haven't been able to get through to billing since the change over. I emailed, and never got a responce, I've logged on to chat, only to be on hold for over an hour, waiting to connect to an operator, and I got through tonight, but as you can see my screen shot, again, 1 hour. I was transfered 4 times. I have no words.

I was calling to make good on my frontier account. I received a paper bill in the mail for $391.30, and when I spoke to an agent, she said it's only $175.54. I was trying to make a payment arrangements, but was told I'm unable to, because it's a Verizon account. They want me to pay the back owed amount, pay a deposit, and get a hard inquiry on my credit.

what gives?I will be perusing legal action, because of the unwillingness to help your customers with this entire change over.

Review #988384 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Frontier Communications?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Frontier Communications Verified Representative
Good morning,
Your Verizon account should've transferred to us, so you shouldn't have to start a new account unless there's something else causing the trouble. I'd like to offer my teams assistance in resolving this manner asap. Please reach out via email to askfrontier@ftr.com with the subject of ATTN Tim/Krystle and we'll get started right away.

You May Also Like

"We have had billing and customer service issues since my fiancé and I started services with Frontier back in June. We have been lied to continuously. The installation people lied..." Read more
"Every month I have to contact them. They tell me problem is resolved and the next month they do it again. Charges for install and their modem I never got..." Read more
"I signed up Aug 3 for basic cable for 3 TVs with one expansion level of channels (no movies), internet and landline phone - a triple play. The..." Read more
"they added V.O.D. and extra 50 on internet and more for same phone plus the installation charges. The best way to get this fixed is call the FCC and write..." Read more
"I waited a total of 194 mins for the call to be answered. I am having no help via email or facebook and needed to speak to someone on the..." Read more
"I ordered 2 pictures and when I received them, the frames were broken on both of them. The quality was not as nice as it looks on their website. I..." Read more
"HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more