Frontier Communications Customer Care Review from Brandon, Florida

605 of 1549 Frontier Communications reviews

We had verizon at our old apartment, we moved to a new town home and had cancled service with them.We happen to go back a week after we moved to do a final walk through and came to find 9 boxes of frontier equipment stacked infront of our apartment door.

Luckily nothing seemed to be stolen but i wouldnt know becauae we DIDN'T order any new service. Now this was in april, we called frontier and told them about the mistake and tried to return the equipmemt at their local office only to be turned away and told we can only mail the equipment out. ITS NOW FREAKING JULY AND WE STILL HAVE 9 BOXES SITTING IN MY LIVING ROOM!

They are rude everytime we call and have not sent the appropriate packing slips 3 times now.I cant believe the lack of customer service they have.

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Reason of review:
Poor customer service
Product or service
Everything
Review category
Telecommunications
review #865145
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605 of 1549 Frontier Communications reviews
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