Not resolved
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

Horrible customer service!The lady on the phone wouldn't stop interrupting me and if I kept talking while she interrupted me she would speak louder than me.

We talked about my account for a good 10 minutes until she finally decided to ask me for my PIN. I told her I was driving and didn't carry my bills around with me. She said she could no longer assist me without that PIN because they care about their customer's privacy and unlike Verizon they ask for a PIN. I told her Verizon wasn't to be compared to Frontier because Verizon let us make our own PIN which was way easier than some BS PIN they give us.

The point is that my internet went from something like 8mps to freakn 1 !!! Why would Frontier take over Verizon if they can't live up to Verizon's standards??? I'm supposed to have a tech come by and install a new modem because apparently since I've been a customer of Verizon for over 15 years, now horrible Frontier, I was eligible for whatever package was next from what I already had FOR FREE. The thing is, I was told the tech would be here in 1 week between 8am and 5pm.

9 hours is a huge gap. I can't be home for 9 hours waiting for a tech. All I needed was a closer time frame and Frontier couldn't give me that! I even asked to speak to her superior or a manager and she said there weren't any there yet.

I asked for the complaint department and apparently they don't have one. I call BS. I let her give her rehearsed goodbye and hung up. I'm assuming I pissed off the customer service rep who sounds like she hates her job because as soon as I got home to wait 9 hours for this tech my wifi is working yet when I google Frontier Communications Complaint Number / Dept I get a blank webpage that says the server cannot be found.

Well it isn't down when I google anything else. It's literally only when I google something negative about Frontier. Can they block webpages? I turned on my phone's data and BAM the webpage works.

I switch to wifi and it's down. Such back service! I'm going to look into some other companies now while I wait another 8 and half hours to see when this tech will get here.

Beware people!Frontier sucks !

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Frontier Communications and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Frontier Communications.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Frontier Communications to other companies on our site.

Had an Experience with Frontier Communications?

Write a review

Comments

Terms of Service
Post Comment
Cancel
FrontierComCares
Fort Wayne, Indiana, United States #1220789
Frontier Communications Verified Representative

Good afternoon,

I'd like to first and foremost offer an apology regarding the interaction you had via phone.You shouldn't be treated in that manner regardless of the type of phone call.

In regards to blocking web pages, we do not engage in that type of activity in any way/shape/form. I"d like to have my team help investigate the issue as well as make sure your appointment is setup correctly.

Can you email my team at askfrontier@ftr.com with the subject of ATTN Tim/Krystle to get started.Thanks.

~Tim

You May Also Like

Frontier Communications - Frontier over billing and falsified documentations Frontier Communications "they added V.O.D. and extra 50 on internet and more for same phone plus the installation charges. The best way to get this fixed is call the FCC and write..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Frontier Communications - Never go to this company again ( frontier communication) Frontier Communications "the whole company do a worst job ever i know.. I open an new account with them , and they offer me for 19.99 for a month. (with free install)..." Read more Frontier Communications - Damaged real estate Frontier Communications "A contractor hired by Frontier communications installed a fiber optic cable on my property without notice on Sept. 15, 2016, damaging newly laid artificial turf and plants. I confronted the..." Read more Poshmark - Purposely deceived! Poshmark "I bought 2 purses to get the shippin discount from the same seller. BOTH bags were sold as Leather. 1 bag still had the abee clearly stating "Simulated Leather" The..." Read more Soocial Media - Soocial.media aka beppromotions scam Soocial Media "beppromotions started scamming kickstartercampaigns under a new domain name, but the exact same website and scam. Still claiming to be USA based (in fact based in Russia), they approach me..." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Harlem Furniture - Table Broke BEFORE A move - NOT COVERED!!!! Harlem Furniture "I bought a living room set in March 2017 - paid CASH. My table broke BEFORE a move, but because I had to be out of the house, and I'm..." Read more